Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > Technology Forum

Technology Forum Computer questions? Need Technical assistance? Ask Andy!

Reply
 
LinkBack Thread Tools
Old 05-30-2001, 03:17 PM   #1 (permalink)
 
Join Date: May 29 2001
Posts: 79
Rep Power: 0 THETANMAN is on a distinguished road
WHY DOES HELIOS NOT HAVE A 800 NUMBER FOR SUPPORT, WHEN WE ARE PAYING FOR A MONTHLY CHARGE OF $29.95 ?DUANE THETANMAN
THETANMAN is offline   Reply With Quote
Old 05-30-2001, 04:26 PM   #2 (permalink)
 
Join Date: Apr 19 2001
Posts: 2,262
Rep Power: 23 Chippp will become famous soon enough
cause we as clients as suckers.
Chippp is offline   Reply With Quote
Old 05-30-2001, 04:56 PM   #3 (permalink)
 
Join Date: Feb 2 2000
Posts: 33
Rep Power: 0 Scott Bogdan is on a distinguished road
Duane,The Software Maintenance Agreement (SMA) is a monthly fee ($29.99) that is for the continuing development of the Helios program. As long as you stay on the SMA you are entitled to future updates & upgrades for no additional cost. Active customers also receive free technical support as an added benefit.We used to have a toll free number and found that our technicians were spending an inordinate amount of time “training” the customers rather than providing technical support. Because our technicians were spending hours building sales codes, other customers who had legitimate technical issues were unable to get through. We now offer free training sessions on the 1st and 3rd Fridays of each month at our corporate location just outside of Chicago. Customers can spend the entire day getting trained in person while our technicians provide “technical support” on the phones.The only time you pay for the phone call is when you get right through to a technician. If all the techs are on calls the receptionist will put you in the queue and you will receive a callback on our dime. We feel that this is the fairest way to provide a very valuable service to our customers.Customer service is our top priority! If we are not doing our jobs in the development and support areas then people will just cancel their SMA. Since we do not charge for our software we need to maintain the highest level of service in order to maintain our customer base. While you can’t please all of the people all of the time, we are giving it our best shot. I hope this helps you understand why we do not offer a toll free number for support. If you have any further questions or concerns, please let me know.
Scott Bogdan is offline   Reply With Quote
Old 06-01-2001, 11:07 AM   #4 (permalink)
 
Join Date: Apr 19 2001
Posts: 2,262
Rep Power: 23 Chippp will become famous soon enough
that sounds better
Chippp is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Where is the Economy Headed? mikeytan General Tanning Industry Discussions 53 08-10-2007 09:14 AM
Cal tan website or number PLEASE? namename Sunless 1 09-15-2006 01:39 PM
Let me set the record staright! Soakinuptherays Say What ????? 10 12-03-2001 09:25 PM


All times are GMT -5. The time now is 08:24 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!