Error 3022 - when entering new client - tanTALK

Ken · 07-30-2001, 03:04 PM

I'm running into a problem when entering new clients. Everything seems normal until I press F10, then I get the potential duplicates warning. I hit cancel, then I get an error message saying something about duplicate info and indexes.?Ken

Ken · 07-30-2001, 03:31 PM

Nevermind - Just talked to Tech Support - ok now(they had me run "synchronize" from the cd utility folder)Ken

Larry · 07-30-2001, 06:39 PM

Ken, I was going to send you the file to synchronize, but looks like you got it already. Another testament to Helios tech support, according to the times of your postings. Even while they are relocating.Good job, Helios techs. You guys Rock!!

Chippp · 08-03-2001, 09:07 AM

Ken can you tell us more....Did this problem just pop up or had you done a reinstall or update?What what the command to run "synchronize" from the install cd?Do you know what caused the problem?this info may be of interest to other users.Good to hear its fixed.

Chippp · 01-01-2002, 11:05 AM

bump

jptekkie · 06-19-2004, 02:03 AM

I could use this synchronize file. I am doing some work for a salon and have made a temporary workaround by entering "new" clients directly into the database since we are able to update existing clients and save. Just cannot enter new clients through Helios8. Can someone send me the synch file? Thank you.

Andy · 06-19-2004, 10:54 AM

Been about 4 years since I had that utility for V8 ... all it does is set the CNum field in the Numbers tables in H7.mdb (this applies to V8 not current versions) to be equal to the highest client number.

So determine what the highest number is and set the CNum field accordingly.

Your client should REALLY upgrade to V11.

jptekkie · 06-19-2004, 03:35 PM

Thank you Andy. Was a three minute fix in the end. My client had actually attempted to contact you yesterday regarding this too. She asked me to tell you "Thanks".

jptekkie

Andy · 06-21-2004, 07:54 PM

Glad it worked out ... hope she will be upgrading to V11 soon ... hate to see people left in the dust.

jptekkie · 06-29-2004, 07:31 PM

Hey Andy, I think we still need to get that sych file. Now the receipts are printing and showing extra items that were not charged. It isn't charging for anything but the items that were supposed to be, but it is making the receipts have multiple transaction lines for one charge. Any thoughts?

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07-30-2001, 03:04 PM	#1 (permalink)
Ken Join Date: Nov 21 2000 Location: Midwest Posts: 198 Rep Power: 24	I'm running into a problem when entering new clients. Everything seems normal until I press F10, then I get the potential duplicates warning. I hit cancel, then I get an error message saying something about duplicate info and indexes.?Ken

07-30-2001, 03:31 PM	#2 (permalink)
Ken Join Date: Nov 21 2000 Location: Midwest Posts: 198 Rep Power: 24	Nevermind - Just talked to Tech Support - ok now(they had me run "synchronize" from the cd utility folder)Ken

07-30-2001, 06:39 PM	#3 (permalink)
Larry Join Date: Jun 23 2001 Posts: 42 Rep Power: 0	Ken, I was going to send you the file to synchronize, but looks like you got it already. Another testament to Helios tech support, according to the times of your postings. Even while they are relocating.Good job, Helios techs. You guys Rock!!

08-03-2001, 09:07 AM	#4 (permalink)
Chippp Join Date: Apr 19 2001 Posts: 2,262 Rep Power: 24	Ken can you tell us more....Did this problem just pop up or had you done a reinstall or update?What what the command to run "synchronize" from the install cd?Do you know what caused the problem?this info may be of interest to other users.Good to hear its fixed.

01-01-2002, 11:05 AM	#5 (permalink)
Chippp Join Date: Apr 19 2001 Posts: 2,262 Rep Power: 24	bump

06-19-2004, 02:03 AM	#6 (permalink)
jptekkie Join Date: Jun 19 2004 Posts: 5 Rep Power: 0	I could use this synchronize file. I am doing some work for a salon and have made a temporary workaround by entering "new" clients directly into the database since we are able to update existing clients and save. Just cannot enter new clients through Helios8. Can someone send me the synch file? Thank you.

06-19-2004, 10:54 AM	#7 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Been about 4 years since I had that utility for V8 ... all it does is set the CNum field in the Numbers tables in H7.mdb (this applies to V8 not current versions) to be equal to the highest client number. So determine what the highest number is and set the CNum field accordingly. Your client should REALLY upgrade to V11.

06-19-2004, 03:35 PM	#8 (permalink)
jptekkie Join Date: Jun 19 2004 Posts: 5 Rep Power: 0	Thank you Andy. Was a three minute fix in the end. My client had actually attempted to contact you yesterday regarding this too. She asked me to tell you "Thanks". jptekkie

06-21-2004, 07:54 PM	#9 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Glad it worked out ... hope she will be upgrading to V11 soon ... hate to see people left in the dust.

06-29-2004, 07:31 PM	#10 (permalink)
jptekkie Join Date: Jun 19 2004 Posts: 5 Rep Power: 0	Hey Andy, I think we still need to get that sych file. Now the receipts are printing and showing extra items that were not charged. It isn't charging for anything but the items that were supposed to be, but it is making the receipts have multiple transaction lines for one charge. Any thoughts?

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