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Old 12-09-2000, 10:36 AM   #1 (permalink)
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I upgraded from Helios 8 to 9 and now 9 doesn't recognize my passwords so I can't get in to change them. It's like the conversion didn't take them over. Any ideas?
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Old 12-11-2000, 08:44 AM   #2 (permalink)
 
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Gene,All installs of Helios come with the password "DEMO" Also after you installed Helios 9 did you specifically run the conversion program? They do not convert your Helios 8 data during the install of Helios 9.Michael
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Old 12-14-2000, 12:01 AM   #3 (permalink)
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Did you call support Gene? They should be able to tell you what the problem is.
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Old 12-15-2000, 01:13 AM   #4 (permalink)
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Gene, I have not had any problem with Passwords on any convert I have helped with.Assuming you have converted completely without problem - give Tech Support a call - I am sure they can helpAndy
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