Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > Technology Forum

Technology Forum Computer questions? Need Technical assistance? Ask Andy!

Reply
 
LinkBack Thread Tools
Old 06-09-2001, 09:25 AM   #1 (permalink)
 
CHUNN's Avatar
 
Join Date: Oct 17 2000
Location: Huntsville, AL
Posts: 3,819
Blog Entries: 1
Rep Power: 25 CHUNN is just really nice CHUNN is just really nice CHUNN is just really nice CHUNN is just really nice
I upgraded one of my stores to Helios version 9.2.5 and now when we try to put people in a bed we get the following error message.Helios has detected a date problem. Call Techinal SupportWhat is this?Michael
CHUNN is offline   Reply With Quote
Old 06-09-2001, 11:30 AM   #2 (permalink)
 
Join Date: Apr 19 2001
Posts: 2,262
Rep Power: 23 Chippp will become famous soon enough
you may have used an upgrade that was not needed for your ver.That lastest version was not for everyone.
Chippp is offline   Reply With Quote
Old 06-09-2001, 01:16 PM   #3 (permalink)
Waiting Confirmation
 
Join Date: Dec 8 2000
Posts: 169
Rep Power: 0 Gene is on a distinguished road
Helios has instituted a back date prevention guard in this upgrade and the last. If you did any master editing of dates or times on your previous version, any changing of dates or times anywhere, you'll get this message. It caused me much initial grief and has dimished my options in the transaction file--but there it is. If you can find the alteration, change it back and the message should go away.
Gene is offline   Reply With Quote
Old 06-09-2001, 06:25 PM   #4 (permalink)
 
CHUNN's Avatar
 
Join Date: Oct 17 2000
Location: Huntsville, AL
Posts: 3,819
Blog Entries: 1
Rep Power: 25 CHUNN is just really nice CHUNN is just really nice CHUNN is just really nice CHUNN is just really nice
Thanks Gene! That's exactly what happend. Andy @ ATSO.ca had already contacted me with the solution .Andy was quick to solve this over the phone! What would we ever do without Andy?Michael
CHUNN is offline   Reply With Quote
Old 06-09-2001, 08:42 PM   #5 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 25 Andy has a spectacular aura about Andy has a spectacular aura about
A message to Helios Tech Support and Development.I understand the intent of this safeguard and it works, in my opinion all to well.Salon Owners are not aware that this feature has been added and they are not aware of what causes it and what to do to get the system working again.You are attempting to provide the Salon Owner with additional security but it has in four cases that I am aware of, caused the system to be unavailable for ongoing operation for a number of hours. PAINFUL As I have stated before, DO NOT HALT the system. Provide alert reporting to owner. I would welcome the opportunity to discuss some ideas here that would, in my opinion, be as effective as the HALT and not disrupt the operation of the salon. In one of my four cases it was actually the owner themselves that cause the problem and did not know what they had done until I located the source of the problem.Helios Development - GREAT IDEA - that went to far, the opinion of one.Andy ThompsonMaster Helios Trainer and all round nice guy (again the opinion of at least one)[This message has been edited by Andy @ ATSO.ca (edited 06-09-2001).]
Andy is offline   Reply With Quote
Old 06-09-2001, 09:24 PM   #6 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 25 Andy has a spectacular aura about Andy has a spectacular aura about
Before anyone posts asking me for details on the BackDate feature.SORRY - not here - Employees read this also RIGHT. Salon owners call Tech Support for info on this excellent control feature.If you are not on Tech Support, no need to call you would not have installed either of the lastest two updates anyway - right.Andy[ This Message was edited by: Andy @ ATSO.ca on 2002-05-14 10:04 ]
Andy is offline   Reply With Quote
Old 06-13-2001, 02:40 PM   #7 (permalink)
 
Join Date: Apr 19 2001
Posts: 2,262
Rep Power: 23 Chippp will become famous soon enough
Is helios going to email or mail salon owners about this and how to deal with the error message or are we going to have to call them by phone when it happenes!
Chippp is offline   Reply With Quote
Old 06-14-2001, 11:52 AM   #8 (permalink)
 
Join Date: Apr 19 2001
Posts: 2,262
Rep Power: 23 Chippp will become famous soon enough
bump
Chippp is offline   Reply With Quote
Old 06-14-2001, 11:56 AM   #9 (permalink)
 
Join Date: Apr 19 2001
Posts: 2,262
Rep Power: 23 Chippp will become famous soon enough
You are attempting to provide the Salon Owner with additional security but it has in four cases that I am aware of, caused the system to be unavailable for ongoing operation for a number of hours. PAINFUL TELL ME IT ISN'T SO !!!!!!!!!!!!!!!!!!WHATS THE STORY???????
Chippp is offline   Reply With Quote
Old 06-14-2001, 12:29 PM   #10 (permalink)
Waiting Confirmation
 
Join Date: Dec 8 2000
Posts: 169
Rep Power: 0 Gene is on a distinguished road
If the intention is to prevent backdating, there are sharewares available that allow you to password protect any program or applet in the computer, including Windows clock and yes, the DOS window. This would let a salon owner back date when he needs to. And it does happen. I used it to manually put in EFT sales transactions (from an old processor) and I backdated or forward dated to the exact day of processing. Can't do that now. And occasionally I would need to change the date in the transaction file.I would like the Helios backdate feature if the salon owner had some choice in the matter. Maybe they could make it a choice in the "set-up system files."
Gene is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -5. The time now is 06:43 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!