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Old 09-04-2001, 01:42 PM   #1 (permalink)
 
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CLOSED FOR THE LONG WEEKEND COME BACK TO FIND US LOCKED OUT OF HELIOS ! ! ! !THE HELP LINE IS BACK LOGGED >>>>>>AFTER A LONG WAIT ,THEY HUNG UP ON ME !!!!!!CALLED BACK again AFTER A LONG WAIT THEY TOOK MY NUMBER AND SAID WE DON'T KNOW WHEN WE WILL GET BACK TO YOU ! ! ! !STILL WAITING.......HOPR IT DOSEN'T HAPPEN TO YOU
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Old 09-04-2001, 02:00 PM   #2 (permalink)
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Chippp, Do you have Microsoft Access?
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Old 09-04-2001, 03:13 PM   #3 (permalink)
 
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NO ! we were closed for 4 days! So Helios locks.HELP called me back in an hour and had me up and running in a few min.That was a bummer for the hour I waited tho.Wish they would change that feature I see it will have the same problem at xmas and new years as well.Support is flooded with many salons with the same problem.....that why the wait.
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Old 09-04-2001, 03:58 PM   #4 (permalink)
 
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What did you do to fix it????
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Old 09-05-2001, 08:13 AM   #5 (permalink)
 
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This is very anonying to us also. We have this happen about once a week. We wrote a program to fix this. Version 9.4 of Helios exploits this to a much greater level. Hopefully they will fix this in an upcoming version of Helios. I think they should notify the owner in a report without shutting down a persons store. The first time it happened to me my store was down for a day!Chippp, how did they resolve this for you?
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Old 09-05-2001, 10:52 AM   #6 (permalink)
 
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chunn, they walked me through the fix!It seems to me that what they have you do is a very simple way to fix the lockdown and be up in running in a few seconds.
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Old 09-05-2001, 11:44 AM   #7 (permalink)
 
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To protect this "securtiy feature" in helios you will need to contact helios help when you have this same problem.
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Old 09-05-2001, 11:45 AM   #8 (permalink)
 
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To protect this "securtiy feature" in helios you will need to contact helios help when you have this same problem.
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Old 09-05-2001, 01:19 PM   #9 (permalink)
 
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Post your answer in the Salon Owner's forum.
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