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Technology Forum Computer questions? Need Technical assistance? Ask Andy! |
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09-04-2001, 01:42 PM | #1 (permalink) |
Join Date: Apr 19 2001
Posts: 2,262
Rep Power: 23 | CLOSED FOR THE LONG WEEKEND COME BACK TO FIND US LOCKED OUT OF HELIOS ! ! ! !THE HELP LINE IS BACK LOGGED >>>>>>AFTER A LONG WAIT ,THEY HUNG UP ON ME !!!!!!CALLED BACK again AFTER A LONG WAIT THEY TOOK MY NUMBER AND SAID WE DON'T KNOW WHEN WE WILL GET BACK TO YOU ! ! ! !STILL WAITING.......HOPR IT DOSEN'T HAPPEN TO YOU |
09-04-2001, 03:13 PM | #3 (permalink) |
Join Date: Apr 19 2001
Posts: 2,262
Rep Power: 23 | NO ! we were closed for 4 days! So Helios locks.HELP called me back in an hour and had me up and running in a few min.That was a bummer for the hour I waited tho.Wish they would change that feature I see it will have the same problem at xmas and new years as well.Support is flooded with many salons with the same problem.....that why the wait. |
09-05-2001, 08:13 AM | #5 (permalink) |
This is very anonying to us also. We have this happen about once a week. We wrote a program to fix this. Version 9.4 of Helios exploits this to a much greater level. Hopefully they will fix this in an upcoming version of Helios. I think they should notify the owner in a report without shutting down a persons store. The first time it happened to me my store was down for a day!Chippp, how did they resolve this for you? | |
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