Dongle not working in Helios 9.4

CHUNN · 08-22-2001, 12:23 AM

I just upgraded a store to the new ETS Helios Explorer version 9.4 and now the software will only run in DEMO mode. Help! I reloaded the Dongle software from Helios 9.2 but it did not work. There is no Dongle support on the version 9.4 CD. THIS SALON IS DOWN!

CHUNN · 08-22-2001, 12:28 AM

Loaded 9.4 on another computer with a Dongle. Worked OK. The store in question has the dongle on a different machine then the TMAX timer. I hope they didn't assume that the machine running the timer server would also have the dongle. It appears that way.

CHUNN · 08-22-2001, 12:39 AM

I'm correct. I made the machine that is not connected to the TMAX the Timer Server and the Copy protection worked. BUT THE TMAX WILL NOT. Version 9.4 WILL NOT allow you to do both unless the same machine is the Timer Server and is running the dongle server software.I'll bet that the Timer Server is really a Dongle Server as well! Nothing about that in the README file.Is this correct????

Andy · 08-22-2001, 06:12 AM

Michael, your assumption is correct.With the new "Timer Server" in V9.4.0 the Helios Database, Timer and Dongle must all be on the same machine.The "Timer Server" is also the "Dongle Server" this replaces the CB Server which is not longer required.A major advantage of the approach in V9.4 is that you are able to start your beds from any workstation with only one Timer Manager (TMax) but this does require that the timer be connect to the server. (Michael we did talk about this earlier in August)[ August 22, 2001: Message edited by: Andy @ ATSO.ca ]

tanfourall seasons · 08-22-2001, 02:39 PM

Okay, i am a novice here. This does have to do with Helios and DEMO mode thing. I had a tmax when I purchased this salon last year and it had some issues and continually kept shorter out multiple rooms at a time. I had no timer system for about 4 months. I finally ordered the TT40 from tan Time because they said that it had helios software compatibilty. WRONG. So anyway here I am sitting for a year with having to manually start the beds after I have already entered the time in the computer. Not fun. Heard the 9.4 was supposed to have upgrade for TT40 didn't. Now my Helios opens with DEMo only. I don't even have any timer hooked to it. How do I fix the problem?

CHUNN · 08-22-2001, 08:43 PM

Andy,I'm sure you are correct. I think I remember you mentioning this. It just slipped my mind. Things are fine now! It was midnight and my brain was running on low at the time. All is well.

Andy · 08-23-2001, 06:38 AM

Hi tanfourallseasonsI would hope that at this point your Dongle problem has been resolved.Helios Tech Support is definately the place to call when you have these type of crisis problems.Regarding the TT40 - Helios would be the place to confirm that a "new" timer or any other device is compatible with Helios. You could either call Tech Support or Scott in Sales.

tanfourall seasons · 10-22-2001, 02:53 PM

Here it is and my dongle problem isn't fixed. Tech support said that is probably a port going bad. Even though this problem didn't start until I downloaded 9.4 I fonally broke down and called a computer technician and they said the port was fine...Everytime I start the computer it starts in DEMo mode and I have to restart, then it works fine. What a pain.

jcole · 10-23-2001, 09:52 AM

It sounds like you have something that is grabbing the printer port for a while. Since running Helios twice, I'd begin there. Make sure you are not running anything that uses the printer port (where the dongle is) in your startup folder.

Someone else can correct me, but I do not believe you need to be running the dongle server with Helios 9.4 (I'm not very familiar with 9.4, we do not use it here). If your running the CB server, try stopping it before you run Helios that first time and see if that could be your problem.

You could also check for hardware conflicts on your parallel port, or it could be the mode the port is in (normal/ECC/ECP). When you get down that far, try swinging the dead chiken in the other direction that could fix it too

Good luck.

Chippp · 01-01-2002, 07:32 PM

bump

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
FING DATE PROBLEM...FLYING PLANE INTO SIDE OF HELIOS BUILDING	adam.sand	Technology Forum	15	03-14-2006 11:47 AM
HELIOS Regional Trainings - Winter Schedule	Andy	Technology Forum	3	11-09-2004 07:19 PM
HELIOS Average Cost and COGS	Andy	Technology Forum	2	08-22-2002 07:19 PM
more about Helios V10	Andy	Technology Forum	3	05-28-2002 08:35 AM
Helios Local Networking	Andy	Technology Forum	3	08-02-2001 12:55 AM

08-22-2001, 12:23 AM	#1 (permalink)
CHUNN Police Department Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 4,391 Blog Entries: 1 Rep Power: 9	I just upgraded a store to the new ETS Helios Explorer version 9.4 and now the software will only run in DEMO mode. Help! I reloaded the Dongle software from Helios 9.2 but it did not work. There is no Dongle support on the version 9.4 CD. THIS SALON IS DOWN!

08-22-2001, 12:28 AM	#2 (permalink)
CHUNN Police Department Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 4,391 Blog Entries: 1 Rep Power: 9	Loaded 9.4 on another computer with a Dongle. Worked OK. The store in question has the dongle on a different machine then the TMAX timer. I hope they didn't assume that the machine running the timer server would also have the dongle. It appears that way.

08-22-2001, 12:39 AM	#3 (permalink)
CHUNN Police Department Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 4,391 Blog Entries: 1 Rep Power: 9	I'm correct. I made the machine that is not connected to the TMAX the Timer Server and the Copy protection worked. BUT THE TMAX WILL NOT. Version 9.4 WILL NOT allow you to do both unless the same machine is the Timer Server and is running the dongle server software.I'll bet that the Timer Server is really a Dongle Server as well! Nothing about that in the README file.Is this correct????

08-22-2001, 06:12 AM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Michael, your assumption is correct.With the new "Timer Server" in V9.4.0 the Helios Database, Timer and Dongle must all be on the same machine.The "Timer Server" is also the "Dongle Server" this replaces the CB Server which is not longer required.A major advantage of the approach in V9.4 is that you are able to start your beds from any workstation with only one Timer Manager (TMax) but this does require that the timer be connect to the server. (Michael we did talk about this earlier in August)[ August 22, 2001: Message edited by: Andy @ ATSO.ca ]

08-22-2001, 02:39 PM	#5 (permalink)
tanfourall seasons Waiting Confirmation Join Date: Aug 17 2001 Posts: 60 Rep Power: 0	Okay, i am a novice here. This does have to do with Helios and DEMO mode thing. I had a tmax when I purchased this salon last year and it had some issues and continually kept shorter out multiple rooms at a time. I had no timer system for about 4 months. I finally ordered the TT40 from tan Time because they said that it had helios software compatibilty. WRONG. So anyway here I am sitting for a year with having to manually start the beds after I have already entered the time in the computer. Not fun. Heard the 9.4 was supposed to have upgrade for TT40 didn't. Now my Helios opens with DEMo only. I don't even have any timer hooked to it. How do I fix the problem?

08-22-2001, 08:43 PM	#6 (permalink)
CHUNN Police Department Join Date: Oct 17 2000 Location: Huntsville, AL Posts: 4,391 Blog Entries: 1 Rep Power: 9	Andy,I'm sure you are correct. I think I remember you mentioning this. It just slipped my mind. Things are fine now! It was midnight and my brain was running on low at the time. All is well.

08-23-2001, 06:38 AM	#7 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Hi tanfourallseasonsI would hope that at this point your Dongle problem has been resolved.Helios Tech Support is definately the place to call when you have these type of crisis problems.Regarding the TT40 - Helios would be the place to confirm that a "new" timer or any other device is compatible with Helios. You could either call Tech Support or Scott in Sales.

10-22-2001, 02:53 PM	#8 (permalink)
tanfourall seasons Waiting Confirmation Join Date: Aug 17 2001 Posts: 60 Rep Power: 0	Here it is and my dongle problem isn't fixed. Tech support said that is probably a port going bad. Even though this problem didn't start until I downloaded 9.4 I fonally broke down and called a computer technician and they said the port was fine...Everytime I start the computer it starts in DEMo mode and I have to restart, then it works fine. What a pain.

10-23-2001, 09:52 AM	#9 (permalink)
jcole Waiting Confirmation Join Date: Oct 17 2000 Posts: 254 Rep Power: 0	It sounds like you have something that is grabbing the printer port for a while. Since running Helios twice, I'd begin there. Make sure you are not running anything that uses the printer port (where the dongle is) in your startup folder. Someone else can correct me, but I do not believe you need to be running the dongle server with Helios 9.4 (I'm not very familiar with 9.4, we do not use it here). If your running the CB server, try stopping it before you run Helios that first time and see if that could be your problem. You could also check for hardware conflicts on your parallel port, or it could be the mode the port is in (normal/ECC/ECP). When you get down that far, try swinging the dead chiken in the other direction that could fix it too Good luck.

01-01-2002, 07:32 PM	#10 (permalink)
Chippp Join Date: Apr 19 2001 Posts: 2,556 Rep Power: 8	bump

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)