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-   -   Salontouch evolution doesn't work with a fingerprint device ?!? (http://tantalk.com/technology-forum/2395461-salontouch-evolution-doesn-t-work-fingerprint-device.html)

nvstan 12-11-2015 08:59 PM

Salontouch evolution doesn't work with a fingerprint device ?!?
 
I use Salontouch Evolution 2.1.2 and I had to replaced my computer to a new computer with Windows 7. After transferring all the information suddenly I have been told that the fingerprint device "will not work" base on the information from salontouch tech support.
Does anyone aware why a fingerprint device (UAreU) doesn't work with window 7. I talked to to salontouch and they said that this is because window 7 has 64bit vs. the 32bit that the fingerprint needs. But "on their latest version it will work"...so honestly I am not sure if they just trying to sell me the latest version. My personal computer tech is a bit sceptic and he believe that they are trying to sell me a newer version
Does anyone have a similar experience with salon touch evolution operating on window 7 where the fingerprint device doesn't work ???

rbrooks 03-17-2016 12:31 AM

Re: Salontouch evolution doesn't work with a fingerprint device ?!?
 
I use the finger identification and the scanner. I installed windows 7 32bit to avoid the issue. I understand the the new version will work on 64bit windows without the fingerprint dongle but I will have to blow out all of my old fingerprints and start from scratch.
We went 32 bit windows 7 for this reason to avoid the issue.

beachbumz 03-17-2016 09:21 AM

Re: Salontouch evolution doesn't work with a fingerprint device ?!?
 
Several pieces of specialized software will not run correctly if installed (or tried to install) onto a 64-bit platform. It is mainly due to the vendors not creating new dll's for 64-bit. For this reason alone, every upgrade for the salon we have had to keep our main computers running a 32-bit OS. A pain as a 32-bit OS is limited to 4GB(3.5) of RAM.

nvstan 03-21-2016 12:32 PM

Re: Salontouch evolution doesn't work with a fingerprint device ?!?
 
We had the same experience. What we did (same as rbrooks did) we change the system from 64bit to 32 bit. You can just buy a CD and any computer tech will be able to help you with the process. Afterwards I had no issues with the fingerprint device working with my Salontouch Evolution.


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