Helios Payment Card Updater? - tanTALK

RAYZFORDAYZ · 10-12-2015, 08:32 PM

Was wondering if anyone's added this new service for Helios V12 and if it's working as advertised? Its supposed to automatically update any lost, stolen, or expired cards on EFT returns. Thanks for any and all feedback.

JOHN @ URI · 10-13-2015, 07:53 AM

I don't see how that's possible? Helios may be able to send the client an email to update the info, but the client would physically have to enter the info or give it to you.

Turbo Girl · 10-15-2015, 02:59 AM

Wasn't Tony talking about having, or developing this a while back?

concept999 · 11-06-2015, 04:11 PM

It's absolutely possible; I know that both Bank of America and First Data merchant services offer the same. Although we use First Data, for some reason, the division that we purchased from does not offer the "update" option. We average 15-20% declined cards each month, so we would absolutely pay for the service if it were available to us. In fact, we very nearly switched to Bank of America for merchant services specifically so we could take advantage of the service, but decided against it because BofA doesn't offer an online portal to respond to chargebacks, and there was no way that I was going to go back to faxing those reports.

10-12-2015, 08:32 PM	#1 (permalink)
RAYZFORDAYZ Join Date: Nov 30 2013 Location: USA Posts: 23 Rep Power: 0	Helios Payment Card Updater? Was wondering if anyone's added this new service for Helios V12 and if it's working as advertised? Its supposed to automatically update any lost, stolen, or expired cards on EFT returns. Thanks for any and all feedback.

10-13-2015, 07:53 AM	#2 (permalink)
JOHN @ URI Lamp Geek Join Date: Dec 21 2001 Location: Cleveland, Ohio Posts: 1,913 Rep Power: 23	Re: Helios Payment Card Updater? I don't see how that's possible? Helios may be able to send the client an email to update the info, but the client would physically have to enter the info or give it to you. __________________

10-15-2015, 02:59 AM	#3 (permalink)
Turbo Girl Join Date: Feb 16 2009 Location: Alaska Posts: 626 Rep Power: 16	Re: Helios Payment Card Updater? Wasn't Tony talking about having, or developing this a while back? __________________ [SIGPIC]

11-06-2015, 04:11 PM	#4 (permalink)
concept999 Join Date: Jun 11 2005 Posts: 112 Rep Power: 20	Re: Helios Payment Card Updater? It's absolutely possible; I know that both Bank of America and First Data merchant services offer the same. Although we use First Data, for some reason, the division that we purchased from does not offer the "update" option. We average 15-20% declined cards each month, so we would absolutely pay for the service if it were available to us. In fact, we very nearly switched to Bank of America for merchant services specifically so we could take advantage of the service, but decided against it because BofA doesn't offer an online portal to respond to chargebacks, and there was no way that I was going to go back to faxing those reports.

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