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Old 06-24-2010, 02:23 PM   #1 (permalink)
 
Join Date: Mar 20 2006
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Tan Track and EFT

Can someone tell me how they use Tan Track to keep track of there EFT manually. We use a third party processor.

We add the packages and selected EFT. When a customer buys the Package we enter the Payment Information into the EFT Setup. Since we have just started we do not know how the EFT works when the payment comes due.

Also is there a way to retrieve the credit card information that is entered under the EFT Setup?

I am using 2.96 I believe. It is the latest update before 3.0.

Thanks
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Old 06-25-2010, 04:48 PM   #2 (permalink)
 
Join Date: Mar 8 2002
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Re: Tan Track and EFT

Go to the client screen and click at the top on report..go to customers list and look in the box that pops up...click active eft clients and it will populate a list for you. Then when the due date for the eft is here there will be an automatic pop up that morning that asks if you want to process your efts...click yes and process.
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Old 06-25-2010, 04:56 PM   #3 (permalink)
 
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Re: Tan Track and EFT

when you close for the day, exit out of tan track completely. The next day when you open it up (it should also open up your processor, we use pc charge) there will be a screen that props you to process the efts. Watch your bank account carefully!! We processed over $2000 before realizing that there was a mess up with either pc charge or tantrack info and they were saying they were going thru but they never did. We had to set up the entire thing again!
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Old 06-27-2010, 12:55 PM   #4 (permalink)
 
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Re: Tan Track and EFT

You do not have to exit out of tantrack daily. Your tan track will have an auto popup that says "Do you want to process your efts?" Tantrack should be the one asking you if you want to process your eft's NOT PCCHARGE...if tantrack doenst ask you, then either you dont have any that day or something isnt set up correctly.
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Old 11-02-2010, 01:57 PM   #5 (permalink)
 
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Re: Tan Track and EFT

This is happening to us right now!!!! TanTrack is blaming the issue on MPS!!! What did you do????
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Old 11-02-2010, 04:50 PM   #6 (permalink)
 
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Re: Tan Track and EFT

Quote:
Originally Posted by Shari View Post
You do not have to exit out of tantrack daily. Your tan track will have an auto popup that says "Do you want to process your efts?" Tantrack should be the one asking you if you want to process your eft's NOT PCCHARGE...if tantrack doenst ask you, then either you dont have any that day or something isnt set up correctly.
i didn't mean pc charge asks to process. Tan track does that.
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Old 11-02-2010, 04:51 PM   #7 (permalink)
 
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Re: Tan Track and EFT

Quote:
Originally Posted by miller187 View Post
This is happening to us right now!!!! TanTrack is blaming the issue on MPS!!! What did you do????
whats happening? Your eft's are not going thru?
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Old 11-02-2010, 07:17 PM   #8 (permalink)
 
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Re: Tan Track and EFT

The issue is that we are getting Tan Track to give us approvals on the EFT's when we run them every day. The screen shows the card actually being accepted yet we are not getting the funds in our account and MPS who works directly through Tan Track is saying its not on their end, and as always Tan Track is saying its an MPS issue or a computer issue at the Salon.
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Old 11-03-2010, 11:58 AM   #9 (permalink)
 
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Re: Tan Track and EFT

Our problem was like that. It ended up being mostly pc charge's fault. We printed off a list of all of the cards we ran from pc charge. Contacted pc charge and faxed it in to them. It took them a few days but they manually entered it in for us and we recovered it all. Something was set up on the wrong platform. It was really weird. The re did the entire set up process and finally got it working. Then called tan track and they did the rest of the configuration to make it all work together. Just to be sure everything was working fine we ran one of our own credit cards and watched the online banking to make sure it took it out. So I would make your processor re do everything. I think what really went wrong was when we set it up, pc charge was asking me to give him info off this sheet we got from our other processor. He asked for the wrong info on one of the questions.
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