Helios backoffice connection issue

atanme · 09-30-2008, 04:44 PM

I have Helios 11.6.1 and am trying to get backoffice up and running so I can view the web reports. I am able to get to it locally so Helios has pushed the problem off on Earthlink DSL. Earthlink says they are not blocking port 80. I do not have the windows firewall and we are running Win XP sp1. I am just using AVG free which also does not have a firewall. Anyone have any suggestions what to try next?

Mojave Tan · 09-30-2008, 06:59 PM

[quote=atanme;14979549] so Helios has pushed the problem off on Earthlink DSL. QUOTE]

Of course they did. Sorry to be sarcastic, but it is frustrating when they don't even attempt to say "Let's see if we can get through this together...."

Cancelled my support agreement because of their unwillingness to take ownership of ANY problem.

Good luck, I wished I could help you.

unity · 09-30-2008, 07:13 PM

Could be a firewall in the router. Earthlink (yuk) would have no way of knowing those settings.

sparky1 · 09-30-2008, 09:32 PM

Spend the $100 on a geek to set up your system correctly.

Well worth the $$$ spent.

Helios is correct, localhost works so it's set up properly. They have no way of knowing modem settings, router settings, or other issues.

go to a pro, and Git-r-done!

09-30-2008, 04:44 PM	#1 (permalink)
atanme Join Date: Sep 30 2008 Posts: 1 Rep Power: 0	Helios backoffice connection issue I have Helios 11.6.1 and am trying to get backoffice up and running so I can view the web reports. I am able to get to it locally so Helios has pushed the problem off on Earthlink DSL. Earthlink says they are not blocking port 80. I do not have the windows firewall and we are running Win XP sp1. I am just using AVG free which also does not have a firewall. Anyone have any suggestions what to try next?

09-30-2008, 06:59 PM	#2 (permalink)
Mojave Tan Join Date: Apr 26 2007 Location: Sacramento, CA Posts: 119 Rep Power: 2	Re: Helios backoffice connection issue [quote=atanme;14979549] so Helios has pushed the problem off on Earthlink DSL. QUOTE] Of course they did. Sorry to be sarcastic, but it is frustrating when they don't even attempt to say "Let's see if we can get through this together...." Cancelled my support agreement because of their unwillingness to take ownership of ANY problem. Good luck, I wished I could help you.

09-30-2008, 07:13 PM	#3 (permalink)
unity I vote for DERF! Join Date: Jan 6 2004 Location: Midwest-ish Posts: 3,338 Rep Power: 6	Re: Helios backoffice connection issue Could be a firewall in the router. Earthlink (yuk) would have no way of knowing those settings. __________________ I lost my signature, if you find it let me know please.

09-30-2008, 09:32 PM	#4 (permalink)
sparky1 Join Date: Oct 8 2004 Location: il Posts: 81 Rep Power: 0	Re: Helios backoffice connection issue Spend the $100 on a geek to set up your system correctly. Well worth the $$$ spent. Helios is correct, localhost works so it's set up properly. They have no way of knowing modem settings, router settings, or other issues. go to a pro, and Git-r-done!

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