Quickbooks Pro 2008 - tanTALK

DB Hottie · 09-11-2008, 08:52 AM

I purchased Quickbooks Pro 2008 last week. I installed it and set up the company file.
I opened it last night b/c I wanted to try to enter invoices. It is asking me for a password. I was never prompted to set it up with one. So there is not one.
I have tried the password reset and removal tools. They did not work. I had support remotely access my computer to try and fix it. It did not work.
Should I maybe uninstall the program and try reinstalling it- or return the program?

engfant · 09-11-2008, 08:56 AM

http://support.quickbooks.intuit.com...rd_forgot.html

DB Hottie · 09-11-2008, 08:59 AM

I've tried that several times. I just hung up with intuit, they told me to uninstall and reinstall. uggg.

spraytannedjenn · 09-11-2008, 09:01 AM

I would reinstall.

engfant · 09-11-2008, 09:09 AM

make sure that when you uninstall DO NOT LEAVE ANYTHING BEHIND.

DB Hottie · 09-11-2008, 09:19 AM

Quote:

Originally Posted by engfant

make sure that when you uninstall DO NOT LEAVE ANYTHING BEHIND.

Programs
Intuit Quickbooks uninstall

Right?

Special Instructions?

engfant · 09-11-2008, 09:28 AM

sounds good to me. What you'll look for is during the uninstallation you'll get questions like SAVE/REMORE THE PROFILE or equiv. It may or may not come up.

eileen · 09-11-2008, 09:29 AM

that's odd all you should've needed to do was click "cancel" and leave the pw blank.
did you have a previous older version of quickbooks installed before?

DB Hottie · 09-11-2008, 09:36 AM

Quote:

Originally Posted by eileen

that's odd all you should've needed to do was click "cancel" and leave the pw blank.
did you have a previous older version of quickbooks installed before?

No, never had the program before. One of the error messages is saying that my computer software may not have installed properly. The other says something about an older version. I cant remember what exactly it says.

eileen · 09-11-2008, 09:44 AM

You could try a re-install but it looks like you might have to remove it completely. Make sure you don't have a back-up of what you've created in a default location that it is going to try to open that when you do a re-install. You might want to do a search for *.qbw, *.qba and remove them as well or save them to a thumb drive,CD, or external drive.

09-11-2008, 08:52 AM	#1 (permalink)
DB Hottie Police Department Join Date: Jul 8 2008 Location: Midwest Posts: 971 Rep Power: 2	Quickbooks Pro 2008 I purchased Quickbooks Pro 2008 last week. I installed it and set up the company file. I opened it last night b/c I wanted to try to enter invoices. It is asking me for a password. I was never prompted to set it up with one. So there is not one. I have tried the password reset and removal tools. They did not work. I had support remotely access my computer to try and fix it. It did not work. Should I maybe uninstall the program and try reinstalling it- or return the program?

09-11-2008, 08:56 AM	#2 (permalink)
engfant FREE ENGFANTUCATION Join Date: May 20 2003 Posts: 9,025 Rep Power: 14	Re: Quickbooks Pro 2008 http://support.quickbooks.intuit.com...rd_forgot.html __________________ My nose is big. I'm not ashamed. Big like a pickle and I'm still get'n paid.

09-11-2008, 08:59 AM	#3 (permalink)
DB Hottie Police Department Join Date: Jul 8 2008 Location: Midwest Posts: 971 Rep Power: 2	Re: Quickbooks Pro 2008 I've tried that several times. I just hung up with intuit, they told me to uninstall and reinstall. uggg.

09-11-2008, 09:01 AM	#4 (permalink)
spraytannedjenn Join Date: Jul 13 2005 Location: Pocatello, Idaho Age: 38 Posts: 774 Rep Power: 5	Re: Quickbooks Pro 2008 I would reinstall.

09-11-2008, 09:09 AM	#5 (permalink)
engfant FREE ENGFANTUCATION Join Date: May 20 2003 Posts: 9,025 Rep Power: 14	Re: Quickbooks Pro 2008 make sure that when you uninstall DO NOT LEAVE ANYTHING BEHIND. __________________ My nose is big. I'm not ashamed. Big like a pickle and I'm still get'n paid.

09-11-2008, 09:28 AM	#7 (permalink)
engfant FREE ENGFANTUCATION Join Date: May 20 2003 Posts: 9,025 Rep Power: 14	Re: Quickbooks Pro 2008 sounds good to me. What you'll look for is during the uninstallation you'll get questions like SAVE/REMORE THE PROFILE or equiv. It may or may not come up. __________________ My nose is big. I'm not ashamed. Big like a pickle and I'm still get'n paid.

09-11-2008, 09:29 AM	#8 (permalink)
eileen kiss me I'm Derf Join Date: Feb 10 2005 Posts: 7,981 Rep Power: 21	Re: Quickbooks Pro 2008 that's odd all you should've needed to do was click "cancel" and leave the pw blank. did you have a previous older version of quickbooks installed before? __________________ "under exposure to UV rays is as dangerous as overexposure....this is D life" eileen

09-11-2008, 09:44 AM	#10 (permalink)
eileen kiss me I'm Derf Join Date: Feb 10 2005 Posts: 7,981 Rep Power: 21	Re: Quickbooks Pro 2008 You could try a re-install but it looks like you might have to remove it completely. Make sure you don't have a back-up of what you've created in a default location that it is going to try to open that when you do a re-install. You might want to do a search for .qbw, .qba and remove them as well or save them to a thumb drive,CD, or external drive. __________________ "under exposure to UV rays is as dangerous as overexposure....this is D life" eileen

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