Helios Client AutoNumber

dawnbks · 07-22-2008, 01:08 PM

I recently had to change computer systems and switch Helios over to a new laptop. Version 11.6.1 Ever since i did this today when a new customer comes in, it starts overwriting my current clients. It started with # 11 and now wites over to #12, #13.

unity · 07-22-2008, 01:18 PM

Call Helios before you corrupt it all! Its not just client info that is getting over-written.

Did you do a backup then a restore from that on the new computer?

dawnbks · 07-22-2008, 01:20 PM

dawnbks · 07-22-2008, 01:22 PM

Yes, did a back up and restore. The info was corrupt in the original database when searching on Last Names with A,B,S. So bought a new laptop and it all seems to be fine now except the overwriting clients.

Pit Bull · 09-01-2008, 10:50 AM

i take it you dont have tech support???????????????????

unity · 09-02-2008, 12:39 AM

Quote:

Originally Posted by Pit Bull

i take it you dont have tech support???????????????????

Well even if you have it, like me, its a BIG joke. Those guys are IDIOTS. I think I have a ticket coming up on a year now that has yet to be resolved. Very sad.

Pit Bull · 09-02-2008, 02:32 AM

well why would anyone wait a year for a resolution! You cant escalate your call to anyone??? i surely doubt that!!! Who has better support then Helios???????

thats what i figured!

unity · 09-02-2008, 01:23 PM

Quote:

Originally Posted by Pit Bull

well why would anyone wait a year for a resolution! You cant escalate your call to anyone??? i surely doubt that!!! Who has better support then Helios???????

thats what i figured!

I did. I called MANY times to follow up and even sent e-mails with explanations as to the problem so it could get forwarded on. I have not ONCE received a call back, I had to call in. After 3 months I gave up. Its a problem that ALL salons would face, not just me.

Pit Bull · 09-02-2008, 03:01 PM

Did you call Scott? If you do that will get it resolved! Helios has always had Presidents that are accessible to their clients! That is a very nice benefit!

unity · 09-02-2008, 03:12 PM

Quote:

Originally Posted by Pit Bull

Did you call Scott? If you do that will get it resolved! Helios has always had Presidents that are accessible to their clients! That is a very nice benefit!

I forget who I spoke with. Its was a women. Cheryl or Susan? I totally forget. If you wish to know the issue, there is a post on it in the tech forum. I will see if I can dig it up.

07-22-2008, 01:08 PM	#1 (permalink)
dawnbks Join Date: Sep 26 2006 Location: Wichita/Topeka Posts: 32 Rep Power: 0	Helios Client AutoNumber I recently had to change computer systems and switch Helios over to a new laptop. Version 11.6.1 Ever since i did this today when a new customer comes in, it starts overwriting my current clients. It started with # 11 and now wites over to #12, #13.

07-22-2008, 01:18 PM	#2 (permalink)
unity I vote for DERF! Join Date: Jan 6 2004 Location: Midwest-ish Posts: 3,338 Rep Power: 6	Re: Helios Client AutoNumber Call Helios before you corrupt it all! Its not just client info that is getting over-written. Did you do a backup then a restore from that on the new computer? __________________ I lost my signature, if you find it let me know please.

07-22-2008, 01:20 PM	#3 (permalink)
dawnbks Join Date: Sep 26 2006 Location: Wichita/Topeka Posts: 32 Rep Power: 0	Re: Helios Client AutoNumber Yes.

07-22-2008, 01:22 PM	#4 (permalink)
dawnbks Join Date: Sep 26 2006 Location: Wichita/Topeka Posts: 32 Rep Power: 0	Re: Helios Client AutoNumber Yes, did a back up and restore. The info was corrupt in the original database when searching on Last Names with A,B,S. So bought a new laptop and it all seems to be fine now except the overwriting clients.

09-01-2008, 10:50 AM	#5 (permalink)
Pit Bull Join Date: Jan 30 2007 Location: naples fl Posts: 54 Rep Power: 0	Re: Helios Client AutoNumber i take it you dont have tech support???????????????????

09-02-2008, 02:32 AM	#7 (permalink)
Pit Bull Join Date: Jan 30 2007 Location: naples fl Posts: 54 Rep Power: 0	Re: Helios Client AutoNumber well why would anyone wait a year for a resolution! You cant escalate your call to anyone??? i surely doubt that!!! Who has better support then Helios??????? thats what i figured!

09-02-2008, 03:01 PM	#9 (permalink)
Pit Bull Join Date: Jan 30 2007 Location: naples fl Posts: 54 Rep Power: 0	Re: Helios Client AutoNumber Did you call Scott? If you do that will get it resolved! Helios has always had Presidents that are accessible to their clients! That is a very nice benefit!

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