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07-08-2008, 02:42 PM | #1 (permalink) |
Join Date: Oct 26 2003 Location: NC
Posts: 8
Rep Power: 0 | Credit Card Crashes Helios Does anyone have this problem? Sometimes when we swipe a credit card helios will crash. When you bring helios back up, the transaction looks like it went through, but in actuallity it did not. The transaction does not regestior as credit, cash, or check, but it is still on thier account and on the amout in computer on the shift report. It does not show up on the total revenue line on the shift report. If anyone has a fix for this it would be great. It happens frequently. |
07-08-2008, 04:34 PM | #2 (permalink) |
I love Derf!! Join Date: Mar 4 2007 Location: South
Posts: 356
Rep Power: 18 | Re: Credit Card Crashes Helios Had it happen a few times. There is nothing that I know to do. Thankfully if it has happened I was there and knew where to look to see if it did go through. Basically you have to go to the EFT module and look at the batch data. If it shows there it posted. Just started doing this about 2 months ago. Edit~ After re-reading your post it looks like it doesn't post at all. IN my scenario it does post and but doesn't look like it did. If you re run the sale you now have duplicate transactions to the client. if I notice that happen I have them sign the cash receipt so that I do have a signature and note the auth # when I file them at the end of the night. Real PITA.
__________________ I'm a nice girl. I swear occifer. Last edited by aimeekat; 07-08-2008 at 04:38 PM. |
07-08-2008, 05:21 PM | #3 (permalink) |
I vote for DERF! Join Date: Jan 6 2004 Location: Midwest-ish
Posts: 4,400
Rep Power: 22 | Re: Credit Card Crashes Helios I am betting its a card read error. Had the exact same problem here. When you swipe the car, does it stick on the read screen but full of data (the plastic strip info). If so, when you hit enter or swipe again does it crash? Thats what happens to us. We found out readers were positioned too low on the screen and as employees swiped the card they pulled them out at a curve. If after swiping the card it does not run the transaction, hit escape and then F5 again, select credit card and swipe it more carefully. Do not just swipe the card again, must escape and F5 again.
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07-08-2008, 09:56 PM | #4 (permalink) |
I love Derf!! Join Date: Mar 4 2007 Location: South
Posts: 356
Rep Power: 18 | Re: Credit Card Crashes Helios No, that's not my issue. If that happens, cc info (jiberesh) just stays on the screen, we clear it and try again. If that doesn't work then we manually enter it. What happens to me is I'll end sale, select CC, swipe card and it freezes. Doesn't say approved or anything. We have to close out helios, if it doesn't just shut down on it's own. I can't remember if we have to do an IH charge to close it out or not to close the transaction and shut down Helios if it doesn't shut down on it's own. It's not in the transaction history so you run the sale again. But if you look in the EFT module and batch info you'll see it. Only happened 2 or 3 times in the past 2 months but what a pain if I'm not there. I'm wondering if an update did something to their servers. It's late and my brain hurts. If this doesn't make sense I can try to splain it better for ya.
__________________ I'm a nice girl. I swear occifer. |
07-08-2008, 11:25 PM | #5 (permalink) |
I vote for DERF! Join Date: Jan 6 2004 Location: Midwest-ish
Posts: 4,400
Rep Power: 22 | Re: Credit Card Crashes Helios Makes sense. But I never had that problem. Just if you swipe a card and it does not process, just sits. So we clear and try again - crash. If we back out to the sale again and again close the sale, its fine.
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09-02-2008, 04:10 AM | #9 (permalink) |
I love Derf!! Join Date: Mar 4 2007 Location: South
Posts: 356
Rep Power: 18 | Re: Credit Card Crashes Helios I'm running the latest version and do have tech support. They are stumped. Luckily it hasn't happened in a few weeks.
__________________ I'm a nice girl. I swear occifer. |
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