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03-23-2008, 01:47 PM
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 #1 (permalink)
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Join Date: Jun 28 2003
Posts: 70
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Help with restoring Helios after 11.6.1 patch
Help!!! I had a bad download of the 11.6.1 patch and I now have many problems with Helios. I folowed the instructions with the 11.6.1 update, shut down Helios, back up, install patch and had "CRC Errors" with the patch installer. After the failed patch ran Helios was D.O.A., the Helios11.exe was corrupted. I have uninstalled Helios 11.4 and reinstalled it and keep getting a hardware key error and Helios will only run in demo mode message. I installed the 11.6.1 patch and got more problems! The T-Max timer won't detect, error messages, I have not tried to move or import my data yet. I have 2 salons and tried the dongle from the other salon and have the same problem, the dongle seems good. The new patch worked fine on the other pc. I do not know what to do next, I suspect my transact.mdb file has been corrupted or deleted after the update. I cannot run Helios at all. How do I import my database files back into Helios after a severe crash? (short of throwing the whole thing out of the window!) The pc is a Win 2000 SP/4 which is supported for ver 11.5.1. Some one has to have a 11.6.1 update horror story, lucky us! Last edited by SSTan; 03-23-2008 at 01:53 PM. |
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03-23-2008, 02:55 PM
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#2 (permalink) |
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kiss me I'm Derf
 
Join Date: Feb 10 2005
Posts: 6,061
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Re: Help with restoring Helios after 11.6.1 patch
Have you tried a "system restore" to a previous date?
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under-exposure to uv rays is as dangerous as over-exposure...This is "D" life! (eileen) |
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03-23-2008, 03:07 PM
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#4 (permalink) |
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Join Date: Jun 28 2003
Posts: 70
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Re: Help with restoring Helios after 11.6.1 patch
Thanks, Windows 2000 does not have System Restore.
I am waiting for Helios support for help, they are closed for Easter Sunday. p.s. do not wait too long to update, Helios will stop running after March 28. Last edited by SSTan; 03-23-2008 at 03:10 PM. |
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03-23-2008, 03:20 PM
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#5 (permalink) |
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kiss me I'm Derf
Join Date: Feb 10 2005
Posts: 6,061
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Re: Help with restoring Helios after 11.6.1 patch
Both of our pc's are fine. One has a different welcoming screen that threw me off for a minute. lol
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under-exposure to uv rays is as dangerous as over-exposure...This is "D" life! (eileen) Last edited by eileen; 03-23-2008 at 03:35 PM. |
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03-23-2008, 05:42 PM
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#6 (permalink) |
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I vote for DERF!
 
Join Date: Jan 6 2004
Location: Midwest-ish
Posts: 1,554
Rep Power: 5
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Re: Help with restoring Helios after 11.6.1 patch
Sounds like its just the IP address. Go into System settings then site or something like that. Make sure the IP matches the IP of the computer. If it does not the problems you are having will happen.
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“There is only so much logical space in our universe,” Binette said. “Think of it like a Chinese take-out box stuffed with Kung-Pao Shrimp. The more shrimp you stuff in, some shrimp pop out the bottom." |
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| Help with restoring Helios after 11.6.1 patch | This thread | Pingback | 03-23-2008 02:32 PM | |
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