Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > Technology Forum

Technology Forum Computer questions? Need Technical assistance? Ask Andy!

Reply
 
LinkBack Thread Tools
Old 02-12-2008, 01:53 PM   #1 (permalink)
 
Join Date: Mar 18 2005
Posts: 38
Rep Power: 0 classygirls is on a distinguished road
Helios 11.4

New owners took over the salon i work at, and erased alot of my sales codes for services. We have a VIP membership that customers sign a contract for a year and pay by credit card on the first of every month? I cannot figure out how to put it back in the computer, I've tried everything.....also it used to befor calculate a part month for new customers signing up and i dont know how to do that one either. Any suggestions would be great ! Thanks ! I do know that on the first of each month you had to change the date in the sales code file under services.
classygirls is offline   Reply With Quote
Old 02-12-2008, 02:15 PM   #2 (permalink)
I vote for DERF!
 
unity's Avatar
 
Join Date: Jan 6 2004
Location: Midwest-ish
Posts: 4,400
Rep Power: 22 unity is just really nice unity is just really nice unity is just really nice unity is just really nice unity is just really nice
Re: Helios 11.4

ETF package I take it? First take a peak at the help files, the Helios guide to setting up an ETF sales code is not too hard. I could do this over the phone easier though, but I will try to help you:

First club the new owners for deleting the code.
Then you will need to decide on a sales to sell, probably the one you used before.

In sales code:
Enter sales code and description.
Code type: "service"
Price: "$0.00" and click on "Prorated"
Cut Off day: usually the 1st, so 1
Billing day: usually the 1st, so 1
Monthly fee: Enter dollar amount of package

Operation tab:
Check "mandatory contract" if you have one, you should, for the client to fill out.

Pkg/Mem tab:
Membership: what they bough (this can be tricky, but usually bed type, etc.)
Membership Variable: constant and 365 days for a year, etc...
Flex start: no
EFT Options: Select open and fill in same info as "pro-rated" from before. Usually 1, 1, $, 12 months for a year package


Thats pretty much it for the sales code. I have no clue how you have tan-on codes setup though.
__________________
OMG! I made a post! :)
unity is offline   Reply With Quote
Old 02-12-2008, 02:20 PM   #3 (permalink)
Team TanTalk
 
movieking's Avatar
 
Join Date: Aug 12 2004
Location: ITA 2004-2013 / ASA 2013
Posts: 3,444
Rep Power: 30 movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute movieking has a reputation beyond repute
Re: Helios 11.4

Can you re-use a code that you used before and then deleted?
movieking is offline   Reply With Quote
Old 02-12-2008, 02:24 PM   #4 (permalink)
I vote for DERF!
 
unity's Avatar
 
Join Date: Jan 6 2004
Location: Midwest-ish
Posts: 4,400
Rep Power: 22 unity is just really nice unity is just really nice unity is just really nice unity is just really nice unity is just really nice
Re: Helios 11.4

I have before without a problem.
__________________
OMG! I made a post! :)
unity is offline   Reply With Quote
Old 02-13-2008, 08:24 AM   #5 (permalink)
 
Join Date: Mar 18 2005
Posts: 38
Rep Power: 0 classygirls is on a distinguished road
Re: Helios 11.4

thank you so much for your help !!!! Worked like a charm....i knew it was something stupied!! Gave the new boss **** !!! LOL
classygirls is offline   Reply With Quote
Old 02-13-2008, 08:22 PM   #6 (permalink)
 
Join Date: Jul 21 2002
Location: NC
Posts: 129
Rep Power: 22 BlueEzs007 is on a distinguished road
Re: Helios 11.4

I had to replace a client computer today and cannot get it to talk back to the server. I suspect I do not have the proper address installed but do not know where to begin to set it. I did the steps over two years ago and can not recall what is involved to correct this on our version 11.4 of Helios. Please help !!!!
__________________
BlueEzs007 is offline   Reply With Quote
Old 02-13-2008, 08:36 PM   #7 (permalink)
I vote for DERF!
 
unity's Avatar
 
Join Date: Jan 6 2004
Location: Midwest-ish
Posts: 4,400
Rep Power: 22 unity is just really nice unity is just really nice unity is just really nice unity is just really nice unity is just really nice
Re: Helios 11.4

So the the client computer is not seeing the "server".

Well in 11.5 you check the IP address on the server. Fastest way is to go to "Settings" menu then "System...". In there locate a tab called "site info". You will see an IP address for the time server. Something like 10.0.1.2

Now go to the client machine and make sure the above matches. Once changed close and re-open Helios. In 11.5 a pop-up keeps coming up when you are try to change all this on the client machine. Its a TOTAL PAIN....

***NINJA EDIT**** Oh, I forgot, make sure the workstation is set to 2 or 3 or whatever, same "site info" screen but to the lower left.

Of couse, make sure the data folder is mapped. Have you done that yet?
__________________
OMG! I made a post! :)
unity is offline   Reply With Quote
Old 02-13-2008, 09:34 PM   #8 (permalink)
 
Join Date: Jul 21 2002
Location: NC
Posts: 129
Rep Power: 22 BlueEzs007 is on a distinguished road
Re: Helios 11.4

Thanks so much but we will check things in the AM and if you could allow us to call with any futher clarification of our situation would be greatly appriciatied
__________________
BlueEzs007 is offline   Reply With Quote
Old 02-13-2008, 09:41 PM   #9 (permalink)
I vote for DERF!
 
unity's Avatar
 
Join Date: Jan 6 2004
Location: Midwest-ish
Posts: 4,400
Rep Power: 22 unity is just really nice unity is just really nice unity is just really nice unity is just really nice unity is just really nice
Re: Helios 11.4

Sure, if need be PM me and I will give you my number. Be warned, I have a terrible cold right now! lol
__________________
OMG! I made a post! :)
unity is offline   Reply With Quote
Old 02-14-2008, 11:23 PM   #10 (permalink)
 
Join Date: Jul 21 2002
Location: NC
Posts: 129
Rep Power: 22 BlueEzs007 is on a distinguished road
Re: Helios 11.4

Unity Thanks so much for your help today. It was a lifesaver..........
__________________
BlueEzs007 is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Anti virus removed reports in Helios 11.4 Mama Tan Technology Forum 10 09-28-2007 04:57 PM
How do I set lamps to start automatically in Helios 11.4 with T-max summrtan Technology Forum 26 02-14-2006 07:53 PM
HELIOS Regional Trainings - Winter Schedule Andy Technology Forum 3 11-09-2004 07:19 PM
more about Helios V10 Andy Technology Forum 3 05-28-2002 08:35 AM


All times are GMT -5. The time now is 07:25 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!