Suntouch Help

dcjjp2 · 02-07-2008, 09:15 AM

My suntouch won't open up for some reason. Closed it out like normally last night. Came in this morning and computer is on an HP screen I'd never seen, did a restart on it to get that off and now Suntouch displays Improper exit menu. ran a maintenance and nothing. It goes through the motions and gets to about 25% and that's it. Nothing else.

Any ideas. Never had to do a rebulid or anything on it. What can it be?

unity · 02-07-2008, 09:30 AM

Does it open automatically at start-up? If so, remove it from the start-up items and manually launch it after windows has FULLY booted.

For years Helios opened fine at launch, but as of last week no longer. If it does the windows networking will crash - no network at all. Regedit fails, etc... but if I let it boot then open Helios all is well.

dcjjp2 · 02-07-2008, 09:36 AM

Not an auto start up thing. I launch it daily and it will come up with an improper exit menu, asking me to go to tool box and do a maintenence (which I have done 3X) and goes back to the launching screen up to 25% then nothing. Usually it prompts for my ID # and goes to home screen.

Just called IDI and have been on hold for 1 hour finally left messages for them to call me back.

Not what I need today...

unity · 02-07-2008, 09:45 AM

1 hour? I thought Helios was bad. All I can say is good-luck. :(

dcjjp2 · 02-07-2008, 09:48 AM

And that isn't on an 800 number... It's a 1 hour call to Georgia to boot. Let's see if they call me back soon.

eyecandytanning · 02-07-2008, 10:44 AM

DO you clean out your access files on a regular bases? Have you ever rebuilt your database? I would go through, go into maintenece and delete files (not sure the exact name of the info...i can go to the salon and look if you need me to) this will clean up your database allowing it to run smoother. When you get back in, go in and delete your access files...that will slow down the maintenece a ton if you dont do that very often.

eileen · 02-07-2008, 10:56 AM

I would do a system restore after backing it up.

dcjjp2 · 02-07-2008, 11:00 AM

Hey Eileen, Tried to PM you but you mail is full. Can U PM me so I might call you for some Suntouch help PLEASE!!!!! LOL!

J

dcjjp2 · 02-07-2008, 11:12 AM

I clean the files pretty much every other day. I've never done a restore, will it delete client files or what is on there. I am freaking out here... I don't have a back up at the moment... Long story, business partner took zip drive a while back and didn't bring back.

eileen · 02-07-2008, 01:26 PM

so how did it go? :)
i'm back at the office if you need further help

02-07-2008, 09:15 AM	#1 (permalink)
dcjjp2 I love Derf!! Join Date: Jul 12 2004 Location: Va Posts: 5,221 Rep Power: 12	Suntouch Help My suntouch won't open up for some reason. Closed it out like normally last night. Came in this morning and computer is on an HP screen I'd never seen, did a restart on it to get that off and now Suntouch displays Improper exit menu. ran a maintenance and nothing. It goes through the motions and gets to about 25% and that's it. Nothing else. Any ideas. Never had to do a rebulid or anything on it. What can it be? __________________ Jeff

02-07-2008, 09:30 AM	#2 (permalink)
unity I vote for DERF! Join Date: Jan 6 2004 Location: Midwest-ish Posts: 2,013 Rep Power: 5	Re: Suntouch Help Does it open automatically at start-up? If so, remove it from the start-up items and manually launch it after windows has FULLY booted. For years Helios opened fine at launch, but as of last week no longer. If it does the windows networking will crash - no network at all. Regedit fails, etc... but if I let it boot then open Helios all is well. __________________ Quote by mkubal on prinitng: "I think that when the print dialogue says "(borderless)" what it really means to say is "(this would be borderless were it not for the giant white border).""

02-07-2008, 09:36 AM	#3 (permalink)
dcjjp2 I love Derf!! Join Date: Jul 12 2004 Location: Va Posts: 5,221 Rep Power: 12	Re: Suntouch Help Not an auto start up thing. I launch it daily and it will come up with an improper exit menu, asking me to go to tool box and do a maintenence (which I have done 3X) and goes back to the launching screen up to 25% then nothing. Usually it prompts for my ID # and goes to home screen. Just called IDI and have been on hold for 1 hour finally left messages for them to call me back. Not what I need today... __________________ Jeff

02-07-2008, 09:45 AM	#4 (permalink)
unity I vote for DERF! Join Date: Jan 6 2004 Location: Midwest-ish Posts: 2,013 Rep Power: 5	Re: Suntouch Help 1 hour? I thought Helios was bad. All I can say is good-luck. :( __________________ Quote by mkubal on prinitng: "I think that when the print dialogue says "(borderless)" what it really means to say is "(this would be borderless were it not for the giant white border).""

02-07-2008, 09:48 AM	#5 (permalink)
dcjjp2 I love Derf!! Join Date: Jul 12 2004 Location: Va Posts: 5,221 Rep Power: 12	Re: Suntouch Help And that isn't on an 800 number... It's a 1 hour call to Georgia to boot. Let's see if they call me back soon. __________________ Jeff

02-07-2008, 10:44 AM	#6 (permalink)
eyecandytanning I Love Derf!! Join Date: Jan 27 2007 Location: northern cal Posts: 365 Rep Power: 2	Re: Suntouch Help DO you clean out your access files on a regular bases? Have you ever rebuilt your database? I would go through, go into maintenece and delete files (not sure the exact name of the info...i can go to the salon and look if you need me to) this will clean up your database allowing it to run smoother. When you get back in, go in and delete your access files...that will slow down the maintenece a ton if you dont do that very often. __________________ "Well-behaved women seldom make history." --Laurel Thatcher Ulrich

02-07-2008, 10:56 AM	#7 (permalink)
eileen kiss me I'm Derf Join Date: Feb 10 2005 Posts: 6,617 Rep Power: 17	Re: Suntouch Help I would do a system restore after backing it up. __________________ under-exposure to uv rays is as dangerous as over-exposure...This is "D" life! (eileen)

02-07-2008, 11:00 AM	#8 (permalink)
dcjjp2 I love Derf!! Join Date: Jul 12 2004 Location: Va Posts: 5,221 Rep Power: 12	Re: Suntouch Help Hey Eileen, Tried to PM you but you mail is full. Can U PM me so I might call you for some Suntouch help PLEASE!!!!! LOL! J __________________ Jeff

02-07-2008, 11:12 AM	#9 (permalink)
dcjjp2 I love Derf!! Join Date: Jul 12 2004 Location: Va Posts: 5,221 Rep Power: 12	Re: Suntouch Help I clean the files pretty much every other day. I've never done a restore, will it delete client files or what is on there. I am freaking out here... I don't have a back up at the moment... Long story, business partner took zip drive a while back and didn't bring back. __________________ Jeff

02-07-2008, 01:26 PM	#10 (permalink)
eileen kiss me I'm Derf Join Date: Feb 10 2005 Posts: 6,617 Rep Power: 17	Re: Suntouch Help so how did it go? :) i'm back at the office if you need further help __________________ under-exposure to uv rays is as dangerous as over-exposure...This is "D" life! (eileen)

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
suntouch helo again please	Shanstan	Technology Forum	1	02-02-2008 02:22 PM
Suntouch HELP HOw to...virus/worm	Bravotan	Technology Forum	20	10-28-2007 03:21 PM
Calling all Suntouch Plus users - techs	mrsats	Technology Forum	2	06-13-2006 11:26 AM