Tan Track Help needed

bethbussard · 09-24-2007, 07:07 PM

I just bought tan track. I am not sure if I like it. I have not started to use it completely yet. How do I get it to compat with TMax Manger Pro. It keeps coming up with an error. I went to tools then to options then to settings. Set it for Com 1 and checked the box up in the right corner yet can't get it to work. Suggestions?

nicole4tanning · 09-24-2007, 07:12 PM

Hmm, I didn't set mine up, I let my hubby do it. Mine is on COM3 though. What is the error code?

bethbussard · 09-24-2007, 07:21 PM

I cannot remember off hand. It said something about not communicating with com 1. I called tech support and they helped me once with this and now the support time line is up so I will have to pay $250 to call them up and ask questions. Stupid if you ask me.

nicole4tanning · 09-24-2007, 07:38 PM

I would suggest getting the extra support. I've called them 10 times already. Sometimes someone from Tantrack gets on here and helps people out, hopefully this will be the case. There are a lot of people on here that use Tantrack so maybe they can be more help.
All I can tell you is what mine is set at, but I'm sure you have a different set up than I do.

JIMJEN · 09-25-2007, 07:52 AM

Mine is set to COM 4. Just try a different option. If that doesn't work shut down tantrack disconnect you cables from your Pro. Reconnect your cables then restart your computer and TT. The support is worth it - TT has to be the most user friendly software and the cost of their support is minimal.

JIMJEN · 09-25-2007, 07:54 AM

You do have it set to "T Max" timer under "Timer" tab for "Timer Brand?"

bethbussard · 09-25-2007, 09:07 AM

Yes I do have it set for tmax.

Nichesoft · 09-25-2007, 09:11 AM

There is actually a few different steps you need to do to make sure that you have your device hooked up correctly first.

Give us a call up here @ 1-877-488-2901 x4 and we can help you get it working 100%

09-24-2007, 07:07 PM	#1 (permalink)
bethbussard Join Date: Jul 19 2006 Location: St. Charles, MI Posts: 48 Rep Power: 0	Tan Track Help needed I just bought tan track. I am not sure if I like it. I have not started to use it completely yet. How do I get it to compat with TMax Manger Pro. It keeps coming up with an error. I went to tools then to options then to settings. Set it for Com 1 and checked the box up in the right corner yet can't get it to work. Suggestions?

09-24-2007, 07:12 PM	#2 (permalink)
nicole4tanning I love Derf!! Join Date: Jul 23 2006 Location: Peoria, AZ Age: 26 Posts: 578 Rep Power: 2	Re: Tan Track Help needed Hmm, I didn't set mine up, I let my hubby do it. Mine is on COM3 though. What is the error code?

09-24-2007, 07:21 PM	#3 (permalink)
bethbussard Join Date: Jul 19 2006 Location: St. Charles, MI Posts: 48 Rep Power: 0	Re: Tan Track Help needed I cannot remember off hand. It said something about not communicating with com 1. I called tech support and they helped me once with this and now the support time line is up so I will have to pay $250 to call them up and ask questions. Stupid if you ask me.

09-24-2007, 07:38 PM	#4 (permalink)
nicole4tanning I love Derf!! Join Date: Jul 23 2006 Location: Peoria, AZ Age: 26 Posts: 578 Rep Power: 2	Re: Tan Track Help needed I would suggest getting the extra support. I've called them 10 times already. Sometimes someone from Tantrack gets on here and helps people out, hopefully this will be the case. There are a lot of people on here that use Tantrack so maybe they can be more help. All I can tell you is what mine is set at, but I'm sure you have a different set up than I do.

09-25-2007, 07:52 AM	#5 (permalink)
JIMJEN I love Derf!! Join Date: Dec 6 2003 Posts: 852 Rep Power: 5	Re: Tan Track Help needed Mine is set to COM 4. Just try a different option. If that doesn't work shut down tantrack disconnect you cables from your Pro. Reconnect your cables then restart your computer and TT. The support is worth it - TT has to be the most user friendly software and the cost of their support is minimal.

09-25-2007, 07:54 AM	#6 (permalink)
JIMJEN I love Derf!! Join Date: Dec 6 2003 Posts: 852 Rep Power: 5	Re: Tan Track Help needed You do have it set to "T Max" timer under "Timer" tab for "Timer Brand?"

09-25-2007, 09:07 AM	#7 (permalink)
bethbussard Join Date: Jul 19 2006 Location: St. Charles, MI Posts: 48 Rep Power: 0	Re: Tan Track Help needed Yes I do have it set for tmax.

09-25-2007, 09:11 AM	#8 (permalink)
Nichesoft Join Date: Oct 7 2004 Location: Dallas,Tx Posts: 104 Rep Power: 4	Re: Tan Track Help needed There is actually a few different steps you need to do to make sure that you have your device hooked up correctly first. Give us a call up here @ 1-877-488-2901 x4 and we can help you get it working 100% __________________ Nichesoft Support Team 1-877-488-2901

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