Updating Helios need help.

John B · 10-24-2006, 12:01 PM

Our pc has been down for a little while had some virus and bugs.While it was down we would write down all our sales on a piece of paper.
I would like to know if there is a way where we can go back into helios now and add sales that happened earlier.

could someone please help

thanks
John

UltimateTanSJ · 10-24-2006, 12:14 PM

You could ring them all up, go under Management/Transaction and change the dates.

Andy · 10-24-2006, 12:21 PM

or .... do not start using Helios live yet.

backdate the computer to the first day you have to enter ... enter the transactions for that day.

move the date forward a day ... and enter that days transactions

continue until up to date ... once you are up to date, then start using Helios live.

John B · 10-24-2006, 04:41 PM

What do you mean by Helios LIVE? HOw do I know if it's live or not? We've been using it for the past several years. I called Helios and was told that I cannot backdate more than 48 hours. So, if I need to put a transaction in that was sold say, last August of 2005, I keep getting a message that Helios detected a date error.
If I backdate the computer, the same thing happens. I just need to be able put in transaction and date them back a year or less. Any suggestions?

UltimateTanSJ · 10-24-2006, 04:43 PM

You could ring them all up, go under Management/Transaction and change the dates.

Neon Beach · 10-24-2006, 04:49 PM

I think what Andy means is set the computer date back, and enter the transactions before starting the actual days sales etc.

John B · 10-24-2006, 05:04 PM

I did that......it's still not working. I'm getting a notice that Helios has detected a date error, which means Helios is detecting that the computer is not the right date therefore will not let me enter the transactions. According to Helios you CANNOT put any transactions in prior to 48 hours.

Laney · 10-25-2006, 10:08 AM

Hi, I guess my husband figured out how to do it. Not sure exactly how, but at least we can get all the info that we need to in. thanks for your help.

10-24-2006, 12:01 PM	#1 (permalink)
John B Join Date: Jan 10 2001 Location: Crossville,Tn Posts: 162 Rep Power: 8	Updating Helios need help. Our pc has been down for a little while had some virus and bugs.While it was down we would write down all our sales on a piece of paper. I would like to know if there is a way where we can go back into helios now and add sales that happened earlier. could someone please help thanks John

10-24-2006, 12:14 PM	#2 (permalink)
UltimateTanSJ I love Derf!! Join Date: Nov 8 2005 Location: California Age: 27 Posts: 676 Rep Power: 5	Re: Updating Helios need help. You could ring them all up, go under Management/Transaction and change the dates. __________________ Joseph ~I am the NFC~

10-24-2006, 12:21 PM	#3 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Re: Updating Helios need help. or .... do not start using Helios live yet. backdate the computer to the first day you have to enter ... enter the transactions for that day. move the date forward a day ... and enter that days transactions continue until up to date ... once you are up to date, then start using Helios live. __________________ Andy Thompson andy@tommyk.com

10-24-2006, 04:41 PM	#4 (permalink)
John B Join Date: Jan 10 2001 Location: Crossville,Tn Posts: 162 Rep Power: 8	Re: Updating Helios need help. What do you mean by Helios LIVE? HOw do I know if it's live or not? We've been using it for the past several years. I called Helios and was told that I cannot backdate more than 48 hours. So, if I need to put a transaction in that was sold say, last August of 2005, I keep getting a message that Helios detected a date error. If I backdate the computer, the same thing happens. I just need to be able put in transaction and date them back a year or less. Any suggestions?

10-24-2006, 04:43 PM	#5 (permalink)
UltimateTanSJ I love Derf!! Join Date: Nov 8 2005 Location: California Age: 27 Posts: 676 Rep Power: 5	Re: Updating Helios need help. You could ring them all up, go under Management/Transaction and change the dates. __________________ Joseph ~I am the NFC~

10-24-2006, 04:49 PM	#6 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	Re: Updating Helios need help. I think what Andy means is set the computer date back, and enter the transactions before starting the actual days sales etc.

10-24-2006, 05:04 PM	#7 (permalink)
John B Join Date: Jan 10 2001 Location: Crossville,Tn Posts: 162 Rep Power: 8	Re: Updating Helios need help. I did that......it's still not working. I'm getting a notice that Helios has detected a date error, which means Helios is detecting that the computer is not the right date therefore will not let me enter the transactions. According to Helios you CANNOT put any transactions in prior to 48 hours.

10-25-2006, 10:08 AM	#8 (permalink)
Laney Join Date: May 30 2001 Location: Crossville, TN Posts: 195 Rep Power: 13	Re: Updating Helios need help. Hi, I guess my husband figured out how to do it. Not sure exactly how, but at least we can get all the info that we need to in. thanks for your help.

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