09-14-2006, 09:15 AM | #11 (permalink) |
OFFICIAL BFF MEMBER Join Date: Jan 7 2005 Location: BFF Headquarters Age: 51
Posts: 1,540
Rep Power: 113 | Re: ?? Helios Price Increase ?? Oh yeah...I was already thinking of canceling....will certainly cancel if it goes up.
__________________ No longer a ban virgin. I feel so dirty. |
09-14-2006, 09:28 AM | #12 (permalink) |
I love Derf!! Join Date: Oct 8 2004
Posts: 896
Rep Power: 24 | Re: ?? Helios Price Increase ?? I'd bet 80% of Helios customers are single store operations who don't even use half of the tools and functions included in the program. Every version I have run had functions that didn't work properly or were started and never finished. Then here comes a new version. Call tech support about a problem, "it's a glitch we know about but, we don't know what's causing it". If it were 100% finished and properly debugged, it might be worth a price increase now and then. If it goes up $10 more, that will be a $20 increase since 2001. What are they thinking?
__________________ A liberal is someone who is so open minded, their brain has fallen out. “Life is tough, but it's tougher when you're stupid.” |
09-14-2006, 11:22 AM | #14 (permalink) |
I love Derf!! Join Date: Sep 27 2005 Location: Brooklyn, New York Age: 42
Posts: 347
Rep Power: 19 | Re: ?? Helios Price Increase ?? centrix has some very nice features (usps adress verification, unlimited type of packages and memberships....) KnxTan isright - for 80% of salons it doesnot matter. |
09-14-2006, 12:41 PM | #17 (permalink) |
I love Derf!! Join Date: Nov 8 2005 Location: California Age: 42
Posts: 532
Rep Power: 21 | Re: ?? Helios Price Increase ?? Okay, I just got off the phone with Helios (after being on hold for 20 minutes), and they said the price is going up for everyone and will be anounced via e-mail and postal mail. Inorder to cancel your service with them, you have to send a letter of cancellation via certified mail to the address that follows and be sure to send it 30 days before you want it cancelled. Helios 6270 Corporate Drive Indianapolis, Indiana 46278 |
09-14-2006, 01:03 PM | #19 (permalink) |
I love Derf!! Join Date: Sep 27 2005 Location: Brooklyn, New York Age: 42
Posts: 347
Rep Power: 19 | Re: ?? Helios Price Increase ?? i also called - they justify price increase by making tech support 24/7. and they also made "returning fee" higher- it is 299 now. so if you cancel and then sign up back - it is 300$ penalty. |
09-14-2006, 01:12 PM | #20 (permalink) |
I love Derf!! Join Date: Aug 2 2004 Location: Washington State
Posts: 529
Rep Power: 23 | Re: ?? Helios Price Increase ?? so what's a gal to do? - aarrgh! hopefully they got MORE techs so you don't have to wait 30 min to have someone call you back and then learn that it is something they can't even help you with - |
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