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Old 09-14-2006, 09:15 AM   #11 (permalink)
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Re: ?? Helios Price Increase ??

Oh yeah...I was already thinking of canceling....will certainly cancel if it goes up.
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Old 09-14-2006, 09:28 AM   #12 (permalink)
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Re: ?? Helios Price Increase ??

I'd bet 80% of Helios customers are single store operations who don't even use half of the tools and functions included in the program. Every version I have run had functions that didn't work properly or were started and never finished. Then here comes a new version. Call tech support about a problem, "it's a glitch we know about but, we don't know what's causing it". If it were 100% finished and properly debugged, it might be worth a price increase now and then. If it goes up $10 more, that will be a $20 increase since 2001. What are they thinking?
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Old 09-14-2006, 09:59 AM   #13 (permalink)
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Re: ?? Helios Price Increase ??

^^^^^EXACTLY!!!!
was there anyone that was planning on getting the helios"centrix skinny" or whatever that is called?
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Old 09-14-2006, 11:22 AM   #14 (permalink)
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Re: ?? Helios Price Increase ??

centrix has some very nice features (usps adress verification, unlimited type of packages and memberships....) KnxTan isright - for 80% of salons it doesnot matter.
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Old 09-14-2006, 12:25 PM   #15 (permalink)
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Re: ?? Helios Price Increase ??

I would use the Centrix, but I want my salon information here without having to purchase a server.
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Old 09-14-2006, 12:35 PM   #16 (permalink)
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Re: ?? Helios Price Increase ??

^ and they aren't cheap!
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Old 09-14-2006, 12:41 PM   #17 (permalink)
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Re: ?? Helios Price Increase ??

Okay, I just got off the phone with Helios (after being on hold for 20 minutes), and they said the price is going up for everyone and will be anounced via e-mail and postal mail.

Inorder to cancel your service with them, you have to send a letter of cancellation via certified mail to the address that follows and be sure to send it 30 days before you want it cancelled.

Helios
6270 Corporate Drive
Indianapolis, Indiana 46278
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Old 09-14-2006, 12:50 PM   #18 (permalink)
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Re: ?? Helios Price Increase ??

thanks for calling -
bunch o' $ hungry $%&@!*
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Old 09-14-2006, 01:03 PM   #19 (permalink)
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Re: ?? Helios Price Increase ??

i also called - they justify price increase by making tech support 24/7.
and they also made "returning fee" higher- it is 299 now. so if you cancel and then sign up back - it is 300$ penalty.
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Old 09-14-2006, 01:12 PM   #20 (permalink)
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Re: ?? Helios Price Increase ??

so what's a gal to do? - aarrgh!
hopefully they got MORE techs so you don't have to wait 30 min to have someone call you back and then learn that it is something they can't even help you with -
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