Need help with Helios - tanTALK

SunShine TAN · 08-02-2006, 12:56 PM

My salon was broke into and they stole my computer. Which in itself is not bad I have my back ups. I use Helios version 9. The problem is that with the computer they stole the Dongle that goes on the back so I am unable to hook up my backup computer. I dropped the support for Helios about 2.5 years ago well now when I call Helios to order another dongle they want to charge me 900 dollars.

Does anyone have any ideas? I am looking at new software but I want to make sure I can load my data from Helios into it so I do not loose my customers.

Any help would be greatly appreciated.

Thanks

MATT A · 08-02-2006, 01:10 PM

The dongles I belive are about 899 dollars if your operating anything over I think it is 25 clients your going to need the dongle. But I don't think you need the dongle to access your data folder you just need to operate Helios.

tnannie · 08-02-2006, 01:23 PM

Will your insurance cover the cost of replacing the dongle?

Din · 08-02-2006, 01:32 PM

HE HE....He said Dongle...!!!

Andy · 08-02-2006, 03:03 PM

as tnannie stated ... the replacement cost of the dongle should be covered by your insurance.

Neon Beach · 08-02-2006, 03:17 PM

Andy has drawers full of them I bet.

billable · 08-02-2006, 03:19 PM

You can insure your dongle?

Neon Beach · 08-02-2006, 03:24 PM

www .lloydsoflondon.com/dongle

SunShine TAN · 08-02-2006, 05:59 PM

I am looking into it with the insurance company. Of course with my deductable and this will for sure raise my rates I don't know if I should turn it it.

Thanks for the help

Andy · 08-02-2006, 06:33 PM

well that would be your choice.

But it is an asset that was stolen, along with the computer and anything else.

Then adding in damage from breakin and recovery of data ... if that is over your deductible ... or you do not wish to claim, that would be your decision.

Check with your agent, but I would be surprised if one claim of this nature would impact your rates very much if at all.

Drawers full of then John ... your kidding of course ... had two for my demo system for V11 not V9 (POS and WAN) returned both to Helios at the beginning of this year.

08-02-2006, 12:56 PM	#1 (permalink)
SunShine TAN Join Date: Nov 21 2003 Location: Kansas Posts: 24 Rep Power: 0	Need help with Helios My salon was broke into and they stole my computer. Which in itself is not bad I have my back ups. I use Helios version 9. The problem is that with the computer they stole the Dongle that goes on the back so I am unable to hook up my backup computer. I dropped the support for Helios about 2.5 years ago well now when I call Helios to order another dongle they want to charge me 900 dollars. Does anyone have any ideas? I am looking at new software but I want to make sure I can load my data from Helios into it so I do not loose my customers. Any help would be greatly appreciated. Thanks

08-02-2006, 01:10 PM	#2 (permalink)
MATT A I'm Banned Join Date: Sep 6 2004 Posts: 13,921 Rep Power: 0	Re: Need help with Helios The dongles I belive are about 899 dollars if your operating anything over I think it is 25 clients your going to need the dongle. But I don't think you need the dongle to access your data folder you just need to operate Helios.

08-02-2006, 01:23 PM	#3 (permalink)
tnannie I love Derf!! Join Date: Aug 16 2004 Location: nunya Age: 58 Posts: 1,849 Rep Power: 107	Re: Need help with Helios Will your insurance cover the cost of replacing the dongle?

08-02-2006, 01:32 PM	#4 (permalink)
Din I love Derf!! Join Date: Feb 10 2006 Location: Toronto, Canada Posts: 931 Rep Power: 20	Re: Need help with Helios HE HE....He said Dongle...!!! __________________ www.ChronosMarketing.com 1-844-CHRONOS SOME PEOPLE ARE LIKE SLINKIES. NOT REALLY GOOD FOR ANYTHING, BUT THEY BRING A SMILE TO YOUR FACE WHEN PUSHED DOWN THE STAIRS

08-02-2006, 03:03 PM	#5 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Re: Need help with Helios as tnannie stated ... the replacement cost of the dongle should be covered by your insurance. __________________ Andy Thompson andy@tommyk.com

08-02-2006, 03:17 PM	#6 (permalink)
Neon Beach Join Date: Nov 30 2000 Location: Ontario Age: 61 Posts: 38,594 Rep Power: 107	Re: Need help with Helios Andy has drawers full of them I bet. __________________ www.talktimmins.com -- http://www.drjawnswebworx.com/

08-02-2006, 03:19 PM	#7 (permalink)
billable Join Date: Feb 1 2006 Location: Tennessee Age: 62 Posts: 2,077 Rep Power: 103	Re: Need help with Helios You can insure your dongle? __________________ Waiting list candidates 96,910 as of July 8 2007 at 4:23pm www.caregivertalk.org online caregiver support group

08-02-2006, 03:24 PM	#8 (permalink)
Neon Beach Join Date: Nov 30 2000 Location: Ontario Age: 61 Posts: 38,594 Rep Power: 107	Re: Need help with Helios www .lloydsoflondon.com/dongle __________________ www.talktimmins.com -- http://www.drjawnswebworx.com/

08-02-2006, 05:59 PM	#9 (permalink)
SunShine TAN Join Date: Nov 21 2003 Location: Kansas Posts: 24 Rep Power: 0	Re: Need help with Helios I am looking into it with the insurance company. Of course with my deductable and this will for sure raise my rates I don't know if I should turn it it. Thanks for the help

08-02-2006, 06:33 PM	#10 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Re: Need help with Helios well that would be your choice. But it is an asset that was stolen, along with the computer and anything else. Then adding in damage from breakin and recovery of data ... if that is over your deductible ... or you do not wish to claim, that would be your decision. Check with your agent, but I would be surprised if one claim of this nature would impact your rates very much if at all. Drawers full of then John ... your kidding of course ... had two for my demo system for V11 not V9 (POS and WAN) returned both to Helios at the beginning of this year. __________________ Andy Thompson andy@tommyk.com

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