Computer/Software Glitch

pam · 05-25-2006, 12:12 PM

Every week on Thursday morning at 11:00 am my computer loses an hour. This is the third week it has happened. I contacted SunTouch support and was told to change the computer battery which I did after it happened last week. Today, at exactly the same time it happened again. It showed that currently tanning customers had 75 minutes of tan time remaining. T-Max showed proper times and beds shut off as scheduled but the cumputer screen showed them still having huge amounts of time remaining. I went into control panel and reset the clock. Why is this happeneing?

clubtan1 · 05-25-2006, 12:26 PM

Which windows program are you using?

Andy · 05-25-2006, 12:49 PM

Is your system set to sync time with a time server and perhaps your system is set with the wrong time zone.

Windows Clock has the ability to check Internet Time ... if it is set to do it ... it would do it weekly at the time it was engaged to do it ... check the Time Zone you are set to .... right click on the clock ... bottom right corner if Task Bar is at bottom of your screen ... assuming Windows XP ... Adjust Date/Time ... second tab is Time Zone.

Just a shot in the dark ...

pam · 05-26-2006, 08:24 AM

Thanks, I will check when I get to salon.

Running XP

pam · 06-06-2006, 11:59 AM

Andy, Your suggestion seems to have solved the problem. Thank you.

Andy · 06-06-2006, 04:51 PM

Glad it helped ....

05-25-2006, 12:12 PM	#1 (permalink)
pam Police Department Join Date: Oct 29 2001 Location: USA Posts: 5,036 Rep Power: 9	Computer/Software Glitch Every week on Thursday morning at 11:00 am my computer loses an hour. This is the third week it has happened. I contacted SunTouch support and was told to change the computer battery which I did after it happened last week. Today, at exactly the same time it happened again. It showed that currently tanning customers had 75 minutes of tan time remaining. T-Max showed proper times and beds shut off as scheduled but the cumputer screen showed them still having huge amounts of time remaining. I went into control panel and reset the clock. Why is this happeneing? __________________ www.caregivertalk.org online support group

05-25-2006, 12:26 PM	#2 (permalink)
clubtan1 Join Date: Jan 31 2005 Posts: 3,317 Rep Power: 42	Re: Computer/Software Glitch Which windows program are you using?

05-25-2006, 12:49 PM	#3 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Re: Computer/Software Glitch Is your system set to sync time with a time server and perhaps your system is set with the wrong time zone. Windows Clock has the ability to check Internet Time ... if it is set to do it ... it would do it weekly at the time it was engaged to do it ... check the Time Zone you are set to .... right click on the clock ... bottom right corner if Task Bar is at bottom of your screen ... assuming Windows XP ... Adjust Date/Time ... second tab is Time Zone. Just a shot in the dark ... __________________ Andy Thompson andy@tommyk.com

05-26-2006, 08:24 AM	#4 (permalink)
pam Police Department Join Date: Oct 29 2001 Location: USA Posts: 5,036 Rep Power: 9	Re: Computer/Software Glitch Thanks, I will check when I get to salon. Running XP __________________ www.caregivertalk.org online support group

06-06-2006, 11:59 AM	#5 (permalink)
pam Police Department Join Date: Oct 29 2001 Location: USA Posts: 5,036 Rep Power: 9	Re: Computer/Software Glitch Andy, Your suggestion seems to have solved the problem. Thank you. __________________ www.caregivertalk.org online support group

06-06-2006, 04:51 PM	#6 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Re: Computer/Software Glitch Glad it helped .... __________________ Andy Thompson andy@tommyk.com

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