Helios and Windows XP Home compatability

tonyh750 · 04-07-2006, 12:14 AM

First off, i want to say hi to everyone.. first post on here and you all seem like a very helpful / knowledgable bunch. so im looking forward to the feedback.

im working on an old old oldddd machine for my aunts tanning salon right now.. and id rather just transfer everything she has onto a different computer, cryptobox and all...

my one underlying question is this:

she is currently running windows 98 with helios v. 9.1.5
is it possible to flawlessly run helios 9 on windows xp home?
if not... will pro work?

looking forward to the feedback. thanks!

Andy · 04-07-2006, 06:43 AM

Firstly .... per the Software Maintenance Agreement your aunt will sign or has signed to acquire the V11 upgrade ... Helios require XP Pro or 2000 per that agreement.

Helios V11 will install on XP Home, but upon occasion issues can develop because of features that XP Home lacks ... Helios Tech Support will require you to upgrade to XP Pro prior to providing any technical support.

The issues are VERY inconsistent ... I have seen it work fine from the start and also be a problem from the start ... some features of Helios will not work with the Home Edition if you want them ... problem ... I have seen Timer interface issues, that upgrading to XP Pro resolved immediately.

Hope this helps .... oh just in case I was not clear ... XP Pro

Electric_Sun · 04-07-2006, 07:36 AM

Andy, does the service pack of XP matter with V11? I seem to remember that V10 said you needed XP service pack 1 (is that right?)

Neon Beach · 04-07-2006, 08:34 AM

I'm running v9.4 with XP Home and have had no problems at all.

tonyh750 · 04-07-2006, 10:40 AM

alright, thanks guys

appreciate the help

Andy · 04-10-2006, 07:58 PM

John .... that would be because 9.4 lacks the features that Home also lacks ... thus it works

EXCEPT ... there have been issues with interfacing to a TMAX Manager, most times works fine then sometimes all of a sudden it stops ... go figure.

Andy · 04-10-2006, 07:58 PM

Electric_Sun ... all versions of XP Pro should be compatible with V11.4

Neon Beach · 04-10-2006, 08:16 PM

Thanks Andy. But I luvs my v9.4. Seems I don't need all them thar reports that tell me nothing. tehe

TomorrowSun · 04-11-2006, 12:46 PM

Andy

I upgraded to 11.4 and I have XP Pro.

My question is, on occasion the printer setup on the peripherals reverts back to none. It does it on both computers that I have networked. But it doesn't do it at the same time on both. Very random.

Andy · 04-11-2006, 05:41 PM

Nothing to do with reports John ... although there are many new ones

04-07-2006, 12:14 AM	#1 (permalink)
tonyh750 Join Date: Apr 7 2006 Posts: 2 Rep Power: 0	Helios and Windows XP Home compatability First off, i want to say hi to everyone.. first post on here and you all seem like a very helpful / knowledgable bunch. so im looking forward to the feedback. im working on an old old oldddd machine for my aunts tanning salon right now.. and id rather just transfer everything she has onto a different computer, cryptobox and all... my one underlying question is this: she is currently running windows 98 with helios v. 9.1.5 is it possible to flawlessly run helios 9 on windows xp home? if not... will pro work? looking forward to the feedback. thanks!

04-07-2006, 06:43 AM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Re: Helios and Windows XP Home compatability Firstly .... per the Software Maintenance Agreement your aunt will sign or has signed to acquire the V11 upgrade ... Helios require XP Pro or 2000 per that agreement. Helios V11 will install on XP Home, but upon occasion issues can develop because of features that XP Home lacks ... Helios Tech Support will require you to upgrade to XP Pro prior to providing any technical support. The issues are VERY inconsistent ... I have seen it work fine from the start and also be a problem from the start ... some features of Helios will not work with the Home Edition if you want them ... problem ... I have seen Timer interface issues, that upgrading to XP Pro resolved immediately. Hope this helps .... oh just in case I was not clear ... XP Pro __________________ Andy Thompson andy@tommyk.com

04-07-2006, 07:36 AM	#3 (permalink)
Electric_Sun Just chill out, will ya! Join Date: Feb 27 2006 Location: BFF Field Office #2 Posts: 587 Rep Power: 76	Re: Helios and Windows XP Home compatability Andy, does the service pack of XP matter with V11? I seem to remember that V10 said you needed XP service pack 1 (is that right?) __________________ Ban Virgin

04-07-2006, 08:34 AM	#4 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	Re: Helios and Windows XP Home compatability I'm running v9.4 with XP Home and have had no problems at all.

04-07-2006, 10:40 AM	#5 (permalink)
tonyh750 Join Date: Apr 7 2006 Posts: 2 Rep Power: 0	Re: Helios and Windows XP Home compatability alright, thanks guys appreciate the help

04-10-2006, 07:58 PM	#6 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Re: Helios and Windows XP Home compatability John .... that would be because 9.4 lacks the features that Home also lacks ... thus it works EXCEPT ... there have been issues with interfacing to a TMAX Manager, most times works fine then sometimes all of a sudden it stops ... go figure. __________________ Andy Thompson andy@tommyk.com

04-10-2006, 07:58 PM	#7 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Re: Helios and Windows XP Home compatability Electric_Sun ... all versions of XP Pro should be compatible with V11.4 __________________ Andy Thompson andy@tommyk.com

04-10-2006, 08:16 PM	#8 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	Re: Helios and Windows XP Home compatability Thanks Andy. But I luvs my v9.4. Seems I don't need all them thar reports that tell me nothing. tehe

04-11-2006, 12:46 PM	#9 (permalink)
TomorrowSun I love Derf!! Join Date: Apr 5 2006 Location: British Columbia Age: 36 Posts: 583 Rep Power: 3	Re: Helios and Windows XP Home compatability Andy I upgraded to 11.4 and I have XP Pro. My question is, on occasion the printer setup on the peripherals reverts back to none. It does it on both computers that I have networked. But it doesn't do it at the same time on both. Very random. __________________ www.islcovetravel.com

04-11-2006, 05:41 PM	#10 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Re: Helios and Windows XP Home compatability Nothing to do with reports John ... although there are many new ones __________________ Andy Thompson andy@tommyk.com

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