Helios

TchOGld · 03-26-2006, 07:35 PM

I am running Helios 10.2 and was cleaning up computer and deleted Helios 9 and Helios 11. Also cleaned up alot of old files on computer because it was running very sloooooooooow! Went back into Helios and it told me that there was an error. Repaired Helios through the add and remove program list. Also re-installed Helios 10.2. Now I can run a shift report, but can not run a daily sales report. I get the error message:
Error Reading Records
Error # 2147191854
Description: The remaing text does not appear to be part of the formula.

Can any one help me?
I cancelled tech support, because I had 3 salons that I was paying $39.99 on each salon and never used it.:shy:

mr belvedere · 03-26-2006, 07:36 PM

Call SunLync. They can help. Good luck.

Electric_Sun · 03-26-2006, 07:39 PM

Have you backed up your data before all this??

Andy · 03-26-2006, 07:39 PM

or for a less expensive option ... call Helios Sales 888-936-5160 ... and re-enroll for Helios Software Maintenance

mr belvedere · 03-26-2006, 08:10 PM

Sorry Andy, there's always that option too. If you're going to run problematic equipment and software, it's always a good idea to buck up the tech support fees if they offer it; especially between 5pm on Friday and 6pm on Sunday, cause that's when Schmidt tries to end it "all" in the proverbial fan. (For the record, Helios is still my favorite, but I've heard the other is great for multi-location networking)

eileen · 03-27-2006, 12:37 AM

if you back up your current files can you just do a system restore?

fzrider · 05-19-2006, 02:38 PM

A windows system restore does not effect documents, only programs and registry settings. IE, if you deleted the Helios folder, and then did a system restore, the folder may be put back, but then things like the databases, contracts, and releases may be gone.

caribbean tan man · 05-19-2006, 03:01 PM

i used to get that same message T"he remaing text does not appear to be part of the formula" and others as well. i had to uninstall and reinstall helios. i copied all the data to my external hard drive then copied and pasted it into the new version............good luck

fzrider · 05-19-2006, 03:06 PM

Depending on how you deleted 9 and 11, that may have been what caused your problem. If you went to the control panel and removed them, you may have gotten a prompt saying "windows has detected the files are no longer in use, blah, blah, do you wish to delete them?" If you hit "yes" or "yes to all" it may have removed some V10 files. The windows uninstaller is more than a tad overzealous. Easiest thing to do would be copy the Data folder to your desktop. Uninstall Helios 10, restart, and reinstall. Then, copy your data folder back in. You will get a prompt saying "the folder already contains a file. . ." Just click "yes to all." Hope that helps!

BP · 05-19-2006, 04:30 PM

$40 a month for 3 salons, you did the right thing if it has been a few months canceling your tech support. You saved a ton even if you have to buy the new version. Good for you as long as you backed up your data before you started deleting files.

03-26-2006, 07:35 PM	#1 (permalink)
TchOGld Join Date: Dec 2 2001 Location: Fresno/Clovis Ca. Posts: 5 Rep Power: 0	Helios I am running Helios 10.2 and was cleaning up computer and deleted Helios 9 and Helios 11. Also cleaned up alot of old files on computer because it was running very sloooooooooow! Went back into Helios and it told me that there was an error. Repaired Helios through the add and remove program list. Also re-installed Helios 10.2. Now I can run a shift report, but can not run a daily sales report. I get the error message: Error Reading Records Error # 2147191854 Description: The remaing text does not appear to be part of the formula. Can any one help me? I cancelled tech support, because I had 3 salons that I was paying $39.99 on each salon and never used it.:shy:

03-26-2006, 07:36 PM	#2 (permalink)
mr belvedere DERFERATOR Join Date: May 10 2005 Age: 38 Posts: 8,474 Rep Power: 52	Re: Helios Call SunLync. They can help. Good luck. __________________ "A dusty bible leads to a dirty life ..." -Synonymous

03-26-2006, 07:39 PM	#3 (permalink)
Electric_Sun Just chill out, will ya! Join Date: Feb 27 2006 Location: BFF Field Office #2 Posts: 587 Rep Power: 76	Re: Helios Have you backed up your data before all this?? __________________ Ban Virgin

03-26-2006, 07:39 PM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Re: Helios or for a less expensive option ... call Helios Sales 888-936-5160 ... and re-enroll for Helios Software Maintenance __________________ Andy Thompson andy@tommyk.com

03-26-2006, 08:10 PM	#5 (permalink)
mr belvedere DERFERATOR Join Date: May 10 2005 Age: 38 Posts: 8,474 Rep Power: 52	Re: Helios Sorry Andy, there's always that option too. If you're going to run problematic equipment and software, it's always a good idea to buck up the tech support fees if they offer it; especially between 5pm on Friday and 6pm on Sunday, cause that's when Schmidt tries to end it "all" in the proverbial fan. (For the record, Helios is still my favorite, but I've heard the other is great for multi-location networking) __________________ "A dusty bible leads to a dirty life ..." -Synonymous

03-27-2006, 12:37 AM	#6 (permalink)
eileen kiss me I'm Derf Join Date: Feb 10 2005 Posts: 7,198 Rep Power: 17	Re: Helios if you back up your current files can you just do a system restore? Last edited by eileen; 03-27-2006 at 12:39 AM.

05-19-2006, 02:38 PM	#7 (permalink)
fzrider Waiting Confirmation Join Date: May 27 2005 Posts: 10 Rep Power: 0	Re: Helios A windows system restore does not effect documents, only programs and registry settings. IE, if you deleted the Helios folder, and then did a system restore, the folder may be put back, but then things like the databases, contracts, and releases may be gone.

05-19-2006, 03:01 PM	#8 (permalink)
caribbean tan man DERFTALK FBI AGENT Join Date: Jul 29 2003 Location: northeast Age: 32 Posts: 5,098 Rep Power: 31	Re: Helios i used to get that same message T"he remaing text does not appear to be part of the formula" and others as well. i had to uninstall and reinstall helios. i copied all the data to my external hard drive then copied and pasted it into the new version............good luck

05-19-2006, 03:06 PM	#9 (permalink)
fzrider Waiting Confirmation Join Date: May 27 2005 Posts: 10 Rep Power: 0	Re: Helios Depending on how you deleted 9 and 11, that may have been what caused your problem. If you went to the control panel and removed them, you may have gotten a prompt saying "windows has detected the files are no longer in use, blah, blah, do you wish to delete them?" If you hit "yes" or "yes to all" it may have removed some V10 files. The windows uninstaller is more than a tad overzealous. Easiest thing to do would be copy the Data folder to your desktop. Uninstall Helios 10, restart, and reinstall. Then, copy your data folder back in. You will get a prompt saying "the folder already contains a file. . ." Just click "yes to all." Hope that helps!

05-19-2006, 04:30 PM	#10 (permalink)
BP I love Derf!! Join Date: Apr 13 2004 Location: West Coast Age: 42 Posts: 928 Rep Power: 6	Re: Helios $40 a month for 3 salons, you did the right thing if it has been a few months canceling your tech support. You saved a ton even if you have to buy the new version. Good for you as long as you backed up your data before you started deleting files.

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