The new Helios online - Page 2

HBT6872 · 10-24-2005, 07:41 AM

Where would your database be located?

Neon Beach · 10-24-2005, 08:14 AM

Where ETS can read it.

Tan Oasis · 11-10-2005, 11:32 PM

That's right, the database would be on their server.

I'm a little teed off tonight at Helios. Today is my day for running my efts. Well, the remote server was down for Helios tonight. We called there but were told we'd have to wait until tomorrow morning to talk with Jeff about it. I don't know why that is. Seems they'd kickstart their servers and get them going again. Must involve more than I know.

So...no money in the bank tonight.

Tommy · 11-11-2005, 08:24 AM

Well, I originally recommended Helios and for the last three years haven’t regretted that decision, and I’m willing to give Helios V12 a chance, but the Helios marking machine has spent a LOT of time debuting V12 at trade shows, it seem to be about time that they spend a LITTLE time addressing some concerns:

Do we have to ADD one of their “PlayStation” devices or can we use an existing PC, because we HAVE to maintain a PC for other business reasons? Will these new “PlayStation” devices share existing peripherals with an existing PC, Monitors, Printers, Keyboards, Scanners, Credit Card and Driver’s License Readers or will we have to buy two sets (if we have the space).

We already have an internet connection, but that is going to be another monthly hit for people that don’t, and again will the “PlayStation” device need a router to be share the internet with an existing computer. I’ve been in the computer biz for over 25 years, but even if sharing is possible, this whole thing could be a configuration nightmare.

Can we host our own server or does Helios expect us to just “trust them” (confidentiality and security indemnification agreement or not) NOT to “Play” in our customer’s info, credit card numbers and transactional data. Do they own our customer’s data or do we? Can we backup, link to, retrieve, or otherwise use our customer data for anything outside Helios?

They have a good product, a great customer base, a lot TSOs depending on them, they are already on the V12 sales pitch, hopefully they will start addressing some of these concerns soon.
Good luck to all Helios users, we’re in the same boat.

Tom

Tommy · 11-11-2005, 08:34 AM

Quote:
On 2005-11-10 23:32:00, Tan Oasis wrote:
That's right, the database would be on their server.

I'm a little teed off tonight at Helios. Today is my day for running my efts. Well, the remote server was down for Helios tonight. We called there but were told we'd have to wait until tomorrow morning to talk with Jeff about it. I don't know why that is. Seems they'd kickstart their servers and get them going again. Must involve more than I know.

So...no money in the bank tonight.

Are you already on V12 as customer and NOT a free BETA tester? If you're on V12 as BETA tester paying NO monthly charges, that's life, but if you're on V12 as a customer, paying monthly charges, that's death. And what is your contractual recourse or reimbursement from Helios?

Tom

Neon Beach · 11-11-2005, 08:37 AM

Quote:
On 2005-11-11 08:24:00, Tommy wrote:

Can we host our own server or does Helios expect us to just “trust them” (confidentiality and security indemnification agreement or not) NOT to “Play” in our customer’s info, credit card numbers and transactional data. Do they own our customer’s data or do we? Can we backup, link to, retrieve, or otherwise use our customer data for anything outside Helios?

Tom

That would be my biggest concern right there.

Tommy · 11-11-2005, 08:52 AM

Neon,

If Helios could sell you on any upgrade from V9, that alone, would be almost enough of a recommendation for me.

BTW, V9 is still me favorite verion, why did they take the pictures off the main screen.

Tom

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10-24-2005, 07:41 AM	#11 (permalink)
HBT6872 Join Date: Sep 22 2005 Location: Ocean Age: 38 Posts: 172 Rep Power: 4	Where would your database be located?

10-24-2005, 08:14 AM	#12 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	Where ETS can read it.

11-10-2005, 11:32 PM	#13 (permalink)
Tan Oasis Join Date: Oct 7 2004 Location: Missouri Posts: 118 Rep Power: 5	That's right, the database would be on their server. I'm a little teed off tonight at Helios. Today is my day for running my efts. Well, the remote server was down for Helios tonight. We called there but were told we'd have to wait until tomorrow morning to talk with Jeff about it. I don't know why that is. Seems they'd kickstart their servers and get them going again. Must involve more than I know. So...no money in the bank tonight.

11-11-2005, 08:24 AM	#14 (permalink)
Tommy Join Date: Jul 16 2005 Posts: 283 Rep Power: 4	Well, I originally recommended Helios and for the last three years haven’t regretted that decision, and I’m willing to give Helios V12 a chance, but the Helios marking machine has spent a LOT of time debuting V12 at trade shows, it seem to be about time that they spend a LITTLE time addressing some concerns: Do we have to ADD one of their “PlayStation” devices or can we use an existing PC, because we HAVE to maintain a PC for other business reasons? Will these new “PlayStation” devices share existing peripherals with an existing PC, Monitors, Printers, Keyboards, Scanners, Credit Card and Driver’s License Readers or will we have to buy two sets (if we have the space). We already have an internet connection, but that is going to be another monthly hit for people that don’t, and again will the “PlayStation” device need a router to be share the internet with an existing computer. I’ve been in the computer biz for over 25 years, but even if sharing is possible, this whole thing could be a configuration nightmare. Can we host our own server or does Helios expect us to just “trust them” (confidentiality and security indemnification agreement or not) NOT to “Play” in our customer’s info, credit card numbers and transactional data. Do they own our customer’s data or do we? Can we backup, link to, retrieve, or otherwise use our customer data for anything outside Helios? They have a good product, a great customer base, a lot TSOs depending on them, they are already on the V12 sales pitch, hopefully they will start addressing some of these concerns soon. Good luck to all Helios users, we’re in the same boat. Tom

11-11-2005, 08:34 AM	#15 (permalink)
Tommy Join Date: Jul 16 2005 Posts: 283 Rep Power: 4	Quote: On 2005-11-10 23:32:00, Tan Oasis wrote: That's right, the database would be on their server. I'm a little teed off tonight at Helios. Today is my day for running my efts. Well, the remote server was down for Helios tonight. We called there but were told we'd have to wait until tomorrow morning to talk with Jeff about it. I don't know why that is. Seems they'd kickstart their servers and get them going again. Must involve more than I know. So...no money in the bank tonight. Are you already on V12 as customer and NOT a free BETA tester? If you're on V12 as BETA tester paying NO monthly charges, that's life, but if you're on V12 as a customer, paying monthly charges, that's death. And what is your contractual recourse or reimbursement from Helios? Tom

11-11-2005, 08:37 AM	#16 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	Quote: On 2005-11-11 08:24:00, Tommy wrote: Can we host our own server or does Helios expect us to just “trust them” (confidentiality and security indemnification agreement or not) NOT to “Play” in our customer’s info, credit card numbers and transactional data. Do they own our customer’s data or do we? Can we backup, link to, retrieve, or otherwise use our customer data for anything outside Helios? Tom That would be my biggest concern right there.

11-11-2005, 08:52 AM	#17 (permalink)
Tommy Join Date: Jul 16 2005 Posts: 283 Rep Power: 4	Neon, If Helios could sell you on any upgrade from V9, that alone, would be almost enough of a recommendation for me. BTW, V9 is still me favorite verion, why did they take the pictures off the main screen. Tom

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