T-Max and Tan Track - tanTALK

safaritazn · 09-27-2005, 07:32 PM

I am having trouble configuring my T-Manager with my Tan Track Software. It has no problem setting the time but I keep getting error messages that it is having problems communicating. Does anyone have any ideas why this isn't just recognizing the bed etc. Also Tan Track didn't move one of my clients to the bed when I selected it. Any help would be great, please pm me or send me an email.
safarisun@suscom.net
TIA

safaritazn · 09-28-2005, 02:34 PM

Any help out there. I have been on the phone all day trying to get this working right.

Nichesoft · 10-26-2005, 01:27 PM

The first step is to use AdNet which came with your T-Max just so you can test that the computer can in fact talk to your T-Max. If AdNet is unable to see your timer, then TanTrack won't be able to see it either. This will at least rule out or identify that the problem is computer related.

safaritazn · 10-26-2005, 01:29 PM

ADnet seems to find the manager no problem.

Nichesoft · 10-26-2005, 01:33 PM

Then I'd make sure the settings in AdNet - COM port, BAUD, Parity, etc. are set the same in TanTrack. Then, with AdNet closed, you can use TanTrack to talk to the timer just fine. Its Windows that handles the communications to the device so if one works, the other will as well.

Kevin Barrett · 10-26-2005, 03:18 PM

You can't change the serial port settings in ADNET. They are fixed. The serial port settings are as follows:

Baud Rate: 9600
1 stop bit
8 bits
No parity
No hand shaking.

Kevin Barrett
ADI Tech Support

Nichesoft · 10-27-2005, 12:10 PM

In TanTrack when you choose any timer from the list of available timers, those values are all set for you by default. You can change them in TanTrack but of course its not recommended and generally not needed. The only value you'd really change would be the COM port although in 99% of the cases its going to be COM1 for your timer.

_________________
Nichesoft, LLC
Makers of TanTrack tanning salon software
http://www.nichesoft.com
Toll Free: 877-488-2901[ This Message was edited by: Nichesoft on 2005-10-27 12:11 ]

Sunnner · 01-30-2006, 04:44 PM

If want to connect my tan-time with my tan track software who would I need to call to do this.

tanman0302 · 01-31-2006, 08:24 AM

The number in the post above you...ask for Josh..tell him Todd sent you!

cdhodgdon · 06-04-2011, 03:39 PM

I know that this is an old post, but I am hoping to get an answer. We have TanTrack working and the Adnet 2K can see the T-Max G2 Manager, but TanTrack can not. I have checked all the com settings and it all seems correct, when I try to pull information regarding the beds in tantrack it keeps giving me a com error.

01-30-2006, 04:44 PM	#8 (permalink)
Sunnner Join Date: Sep 22 2005 Location: N S Posts: 27 Rep Power: 0	Re: T-Max and Tan Track If want to connect my tan-time with my tan track software who would I need to call to do this.

01-31-2006, 08:24 AM	#9 (permalink)
tanman0302 Join Date: Jul 13 2002 Location: CT Age: 52 Posts: 759 Rep Power: 24	Re: T-Max and Tan Track The number in the post above you...ask for Josh..tell him Todd sent you!

06-04-2011, 03:39 PM	#10 (permalink)
cdhodgdon Join Date: Jun 4 2011 Posts: 6 Rep Power: 0	Re: T-Max and Tan Track I know that this is an old post, but I am hoping to get an answer. We have TanTrack working and the Adnet 2K can see the T-Max G2 Manager, but TanTrack can not. I have checked all the com settings and it all seems correct, when I try to pull information regarding the beds in tantrack it keeps giving me a com error.

09-27-2005, 07:32 PM	#1 (permalink)
safaritazn Join Date: Aug 3 2005 Location: Mahopac, NY Age: 54 Posts: 190 Rep Power: 22	I am having trouble configuring my T-Manager with my Tan Track Software. It has no problem setting the time but I keep getting error messages that it is having problems communicating. Does anyone have any ideas why this isn't just recognizing the bed etc. Also Tan Track didn't move one of my clients to the bed when I selected it. Any help would be great, please pm me or send me an email. safarisun@suscom.net TIA

09-28-2005, 02:34 PM	#2 (permalink)
safaritazn Join Date: Aug 3 2005 Location: Mahopac, NY Age: 54 Posts: 190 Rep Power: 22	Any help out there. I have been on the phone all day trying to get this working right.

10-26-2005, 01:27 PM	#3 (permalink)
Nichesoft Join Date: Oct 7 2004 Location: Dallas,Tx Posts: 131 Rep Power: 20	The first step is to use AdNet which came with your T-Max just so you can test that the computer can in fact talk to your T-Max. If AdNet is unable to see your timer, then TanTrack won't be able to see it either. This will at least rule out or identify that the problem is computer related.

10-26-2005, 01:29 PM	#4 (permalink)
safaritazn Join Date: Aug 3 2005 Location: Mahopac, NY Age: 54 Posts: 190 Rep Power: 22	ADnet seems to find the manager no problem.

10-26-2005, 01:33 PM	#5 (permalink)
Nichesoft Join Date: Oct 7 2004 Location: Dallas,Tx Posts: 131 Rep Power: 20	Then I'd make sure the settings in AdNet - COM port, BAUD, Parity, etc. are set the same in TanTrack. Then, with AdNet closed, you can use TanTrack to talk to the timer just fine. Its Windows that handles the communications to the device so if one works, the other will as well.

10-26-2005, 03:18 PM	#6 (permalink)
Kevin Barrett Join Date: Jan 26 2000 Location: Branson West, MO Age: 58 Posts: 210 Rep Power: 25	You can't change the serial port settings in ADNET. They are fixed. The serial port settings are as follows: Baud Rate: 9600 1 stop bit 8 bits No parity No hand shaking. Kevin Barrett ADI Tech Support

10-27-2005, 12:10 PM	#7 (permalink)
Nichesoft Join Date: Oct 7 2004 Location: Dallas,Tx Posts: 131 Rep Power: 20	In TanTrack when you choose any timer from the list of available timers, those values are all set for you by default. You can change them in TanTrack but of course its not recommended and generally not needed. The only value you'd really change would be the COM port although in 99% of the cases its going to be COM1 for your timer. _________________ Nichesoft, LLC Makers of TanTrack tanning salon software http://www.nichesoft.com Toll Free: 877-488-2901[ This Message was edited by: Nichesoft on 2005-10-27 12:11 ]

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