Helios Backoffice - tanTALK

Tan2000 · 07-19-2005, 11:22 PM

Has anyone had trouble with this program working with a Bellsouth Netopia Router? I have worked with Helios tech support for hours to no avail. The guys are great at Helios, but we just can't seem to get the backoffice to work. Bellsouth can access my computer fine from their location my computer is accessible from the outside world, but for some reason, we just can't access the webreports. Any help would be appreciated.

Thomas Leggate · 07-20-2005, 04:46 PM

Not knowing anything about how the Helios backoffice product works...Do they require that you open access to a specific port through your router/firewall? It could be as simple as that.

Tan2000 · 07-20-2005, 10:25 PM

Yes, we have set up pinholes and had ports forwarded, etc. Bellsouth can access my computer fine through the router. However, neither Helios nor myself can access webreports outside the salon.

Tommy · 07-21-2005, 07:42 AM

We use Helios backoffice through a BellSouth DSL with a STATIC (NOT dynamic) IP. Static IPs are fixed address (like 122.102.32.2) so your work computer (which is hosting BackOffice) can be connected to from a client computer somewhere on the internet. I think the standard BellSouth DSL connections are dynamic which means each time the computer connects to the internet, BellSouth assigns an IP address which may, or may not be the same. Basically, if you want your computer to host you need a static IP address. My recollection, from over two years ago when I set this up (for the security cams) was that the DSL modem had to be configured as a "Bridge" and the router had to be configured to authenticate (log on) and HTTP host (or port forward).

Tom

Tan2000 · 07-21-2005, 01:52 PM

Thanks for the info Tom.. We do actually have a static IP as well, however I may try to bridge like you recommended. Thanks.

DWhite6872 · 07-21-2005, 07:25 PM

Do you need a dongle?

Andy · 07-22-2005, 03:15 AM

Verify that your ISP (BellSouth) allows access on port 80. Many ISP will block activity on the HTTP port. If this happens to be the case, Helios Tech Support can assist you changing the default Web HTTP port to another port ie 81 and reconfiguring your Router to forward Port 81.

Tan2000 · 07-22-2005, 12:51 PM

Andy:
We have done that. Tried 80, 81, and 82. I've almost considered going out and buying a Lynksis router because Helios tech support know that they work. Something has to be preventing me from getting through. Not sure if there are tech notes are not, but if there are, you can see everything we've tried. Phone: 615-386-3006

Tommy · 07-22-2005, 01:26 PM

Tan2000,

How's it going?
Any Luck?
How many ports are on your router?

I can't speak for BellSouth in your area, but we have a BellSouth static DSL at work and I have one at home and both permit access to port HTTP port 80. I've only heard of IPS's blocking SMTP port 25 for spamming reasons, the concept of blocking HTTP port 80 on a static IP seems odd (what else would you want to host if not a web server?), but this could be something new.

I also have a recollection of configuring a timeout to zero, no timeout, can't remember if it's for the modem or router though. Don't think this effected initial connections, just broke connection after 20 minutes. Or something like that?

Tom

Andy · 07-24-2005, 06:05 AM

Going the Linksys route may be the best approach.

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07-19-2005, 11:22 PM	#1 (permalink)
Tan2000 Join Date: Jan 17 2004 Location: Franklin, TN Posts: 16 Rep Power: 0	Has anyone had trouble with this program working with a Bellsouth Netopia Router? I have worked with Helios tech support for hours to no avail. The guys are great at Helios, but we just can't seem to get the backoffice to work. Bellsouth can access my computer fine from their location my computer is accessible from the outside world, but for some reason, we just can't access the webreports. Any help would be appreciated.

07-20-2005, 04:46 PM	#2 (permalink)
Thomas Leggate Join Date: Jan 5 2005 Location: Salem, OR Age: 51 Posts: 35 Rep Power: 0	Not knowing anything about how the Helios backoffice product works...Do they require that you open access to a specific port through your router/firewall? It could be as simple as that.

07-20-2005, 10:25 PM	#3 (permalink)
Tan2000 Join Date: Jan 17 2004 Location: Franklin, TN Posts: 16 Rep Power: 0	Yes, we have set up pinholes and had ports forwarded, etc. Bellsouth can access my computer fine through the router. However, neither Helios nor myself can access webreports outside the salon.

07-21-2005, 07:42 AM	#4 (permalink)
Tommy Join Date: Jul 16 2005 Posts: 283 Rep Power: 19	We use Helios backoffice through a BellSouth DSL with a STATIC (NOT dynamic) IP. Static IPs are fixed address (like 122.102.32.2) so your work computer (which is hosting BackOffice) can be connected to from a client computer somewhere on the internet. I think the standard BellSouth DSL connections are dynamic which means each time the computer connects to the internet, BellSouth assigns an IP address which may, or may not be the same. Basically, if you want your computer to host you need a static IP address. My recollection, from over two years ago when I set this up (for the security cams) was that the DSL modem had to be configured as a "Bridge" and the router had to be configured to authenticate (log on) and HTTP host (or port forward). Tom

07-21-2005, 01:52 PM	#5 (permalink)
Tan2000 Join Date: Jan 17 2004 Location: Franklin, TN Posts: 16 Rep Power: 0	Thanks for the info Tom.. We do actually have a static IP as well, however I may try to bridge like you recommended. Thanks.

07-21-2005, 07:25 PM	#6 (permalink)
DWhite6872 Waiting Confirmation Join Date: Apr 22 2004 Posts: 3,646 Rep Power: 0	Do you need a dongle?

07-22-2005, 03:15 AM	#7 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Verify that your ISP (BellSouth) allows access on port 80. Many ISP will block activity on the HTTP port. If this happens to be the case, Helios Tech Support can assist you changing the default Web HTTP port to another port ie 81 and reconfiguring your Router to forward Port 81.

07-22-2005, 12:51 PM	#8 (permalink)
Tan2000 Join Date: Jan 17 2004 Location: Franklin, TN Posts: 16 Rep Power: 0	Andy: We have done that. Tried 80, 81, and 82. I've almost considered going out and buying a Lynksis router because Helios tech support know that they work. Something has to be preventing me from getting through. Not sure if there are tech notes are not, but if there are, you can see everything we've tried. Phone: 615-386-3006

07-22-2005, 01:26 PM	#9 (permalink)
Tommy Join Date: Jul 16 2005 Posts: 283 Rep Power: 19	Tan2000, How's it going? Any Luck? How many ports are on your router? I can't speak for BellSouth in your area, but we have a BellSouth static DSL at work and I have one at home and both permit access to port HTTP port 80. I've only heard of IPS's blocking SMTP port 25 for spamming reasons, the concept of blocking HTTP port 80 on a static IP seems odd (what else would you want to host if not a web server?), but this could be something new. I also have a recollection of configuring a timeout to zero, no timeout, can't remember if it's for the modem or router though. Don't think this effected initial connections, just broke connection after 20 minutes. Or something like that? Tom

07-24-2005, 06:05 AM	#10 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Going the Linksys route may be the best approach.

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