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05-13-2005, 06:06 PM | #1 (permalink) |
Join Date: Dec 30 2004
Posts: 22
Rep Power: 0 | sorry about the caps below..yelling not intentional as it has been pasted in from another topic! Our verdict after using it for over 2 yrs FOR Helios ---------- ITS PRETTY GOOD AS SOFTWARE GOES AND WE DONT HAVE TOO MANY PROBS WITH IT AT ALL...IT GETS A BIT STROPPY WHEN YOU USE THE INTERNET AT THE SAME TIME AND ITS A BIT LAZY IF YOUR A LITTLE SHORT ON MEMORY BUT WE DO HAVE ONLY 192 MB RAM AND OUTDATED RAM AT THAT WITH A SIGNIFICANTLY SMALLER HARD DRIVE AND IT WORKS PRETTY WELL...LIKE I SAID WE JUST PUT UP WITH A MORE SLUGGISH PERFORMANCE WHEN SWITCHING APPLICATIONS FROM INTERNET TO HELIOS FOR INSTANCE AND IT TAKES A BIT LONGER TO REFRESH THE SCREEN. ONE COULD BE FORGIVEN FOR THINKING H11 TO BE A MEMORY HOG BUT IT PUTS UP WITH ALOT FROM AN ALREADY INFIRM SYSTEM WITH AN ANTIQUE PROCESSOR AND MINIMAL MEMORY. CONVERSION FROM HELIOS 10 TO HELIOS 11 "CAN BE" TRICKY...BACK UP YOUR H10 DATA AND STORE IT SAFE...THERES A UTILITY ON THE H11 DISK...YOU MIGHT NEED TO BE A BIT MORE PRACTICED AND HAVE SOME CONFIDENCE IN YOUR ABILITES IN COMPUTERS BEFORE RUNNING DB COMPARE AND ASSOCIATED CONVERSION TASKS...DB COMPARE ALLOWS FOR YOUR H10 DATA TO TO WORK WITH H11...DUE TO DATABASE REFURBISHMENT AND TUNE UPS FROM THE OLD INTERFACE. IF YOUR MORE FAINT HEARTED USE HELIOS TECH SUPPORT TO TALK YOU THROUGH THE CONVERSION... ADVICE ------ TECH SUPPORT IS MORE LIKE INSURANCE..YOU VERY RARELY NEED IT BUT WHEN YOU DO YOU CANT AFFORD NOT TO HAVE IT...SO GET IT AND LIVE WITH THE $39.00 / MTH!!!!!!! AGAINST HELIOS --------------- BEWARE...WE HAD A PROBLEM THAT NORMAL HOURS STAFF WERE CLUELESS ABOUT SO WE ENDED UP CALLING AFTER HOURS AND THE GUY WAS VERY HELPFUL. AFTER RESEARCH AND SWEATING HIMSELF HE GOT OUR SYSTEM BACK UP...IT STILL COST US $30.00 MORE...WE DISPUTED IT WITH TOP BRASS AT HELIOS TECH SUPPORT, STATING THAT NORMAL HOURS STAFF SHOULD HAVE BEEN ABLE TO GO THE EXTRA MILE AND SORT IT OUT...THE PROBLEM WAS CONJUNCTIVE WITH HELIOS...THEY SAID THEY DIDNT DO TCP/IP TROUBLESHOOTING...BUT DOES HELIOS NOT UTILIZE THAT ESSENTIAL SYSTEM DEVICE TO POWER THE HARDWARE KEY...?????...OF COURSE...SO LEARN TCP/IP AND NETWORKING ESSENTIALS HELIOS TECH SUPPORT!!!!!! SO THEY SHOULD KNOW ABOUT SUCH PROBLEMS..BUT ALAS WE HAD TO PART WITH AN EXTRA $30 FOR OUT OF HOURS SUPPORT...PLUS ANOTHER $30 LATER TO GET THE PATCH FOR WIN XP SP2 THEY DIDNT SEND WITH THE NEW DONGLE...WE SPENT 6 HOURS PULLING OUR HAIR OUT WONDERING WHY OUR INVENTORY AND HELIOS KEPT CLOSING DOWN AND PLAYING UP AFTER INSTALLING THE XP SP2 PROFESSIONAL OS...WHEN WE CALLED ON THE SATURDAY THE GUY WAS LIKE ...WELL...UH...YOU NEED TO DOWNLOAD THIS PATCH AND THEN DO A DB COMPARE AGAIN... WHY CANT THEY EITHER DO MORE BETA TESTING FOR NEW SERVICE PACKS BEFORE RELEASING THE VERSIONS OR; NOT CHARGE EXTORTIONATE OUT OF HOURS FEES FOR SP2 PROBLEMS THEY ALREADY KNOW ABOUT... NOW DECIDE IF YOU WANNA GET HELIOS!!!!!! |
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