Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > Technology Forum

Technology Forum Computer questions? Need Technical assistance? Ask Andy!

Reply
 
LinkBack Thread Tools
Old 05-13-2005, 06:06 PM   #1 (permalink)
 
Join Date: Dec 30 2004
Posts: 22
Rep Power: 0 CyberTanned is on a distinguished road
sorry about the caps below..yelling not intentional as it has been pasted in from another topic!

Our verdict after using it for over 2 yrs
FOR Helios
----------

ITS PRETTY GOOD AS SOFTWARE GOES AND WE DONT HAVE TOO MANY PROBS WITH IT AT ALL...IT GETS A BIT STROPPY WHEN YOU USE THE INTERNET AT THE SAME TIME AND ITS A BIT LAZY IF YOUR A LITTLE SHORT ON MEMORY BUT WE DO HAVE ONLY 192 MB RAM AND OUTDATED RAM AT THAT WITH A SIGNIFICANTLY SMALLER HARD DRIVE AND IT WORKS PRETTY WELL...LIKE I SAID WE JUST PUT UP WITH A MORE SLUGGISH PERFORMANCE WHEN SWITCHING APPLICATIONS FROM INTERNET TO HELIOS FOR INSTANCE AND IT TAKES A BIT LONGER TO REFRESH THE SCREEN. ONE COULD BE FORGIVEN FOR THINKING H11 TO BE A MEMORY HOG BUT IT PUTS UP WITH ALOT FROM AN ALREADY INFIRM SYSTEM WITH AN ANTIQUE PROCESSOR AND MINIMAL MEMORY.

CONVERSION FROM HELIOS 10 TO HELIOS 11 "CAN BE" TRICKY...BACK UP YOUR H10 DATA AND STORE IT SAFE...THERES A UTILITY ON THE H11 DISK...YOU MIGHT NEED TO BE A BIT MORE PRACTICED AND HAVE SOME CONFIDENCE IN YOUR ABILITES IN COMPUTERS BEFORE RUNNING DB COMPARE AND ASSOCIATED CONVERSION TASKS...DB COMPARE ALLOWS FOR YOUR H10 DATA TO TO WORK WITH H11...DUE TO DATABASE REFURBISHMENT AND TUNE UPS FROM THE OLD INTERFACE. IF YOUR MORE FAINT HEARTED USE HELIOS TECH SUPPORT TO TALK YOU THROUGH THE CONVERSION...


ADVICE
------
TECH SUPPORT IS MORE LIKE INSURANCE..YOU VERY RARELY NEED IT BUT WHEN YOU DO YOU CANT AFFORD NOT TO HAVE IT...SO GET IT AND LIVE WITH THE $39.00 / MTH!!!!!!!


AGAINST HELIOS
---------------
BEWARE...WE HAD A PROBLEM THAT NORMAL HOURS STAFF WERE CLUELESS ABOUT SO WE ENDED UP CALLING AFTER HOURS AND THE GUY WAS VERY HELPFUL. AFTER RESEARCH AND SWEATING HIMSELF HE GOT OUR SYSTEM BACK UP...IT STILL COST US $30.00 MORE...WE DISPUTED IT WITH TOP BRASS AT HELIOS TECH SUPPORT, STATING THAT NORMAL HOURS STAFF SHOULD HAVE BEEN ABLE TO GO THE EXTRA MILE AND SORT IT OUT...THE PROBLEM WAS CONJUNCTIVE WITH HELIOS...THEY SAID THEY DIDNT DO TCP/IP TROUBLESHOOTING...BUT DOES HELIOS NOT UTILIZE THAT ESSENTIAL SYSTEM DEVICE TO POWER THE HARDWARE KEY...?????...OF COURSE...SO LEARN TCP/IP AND NETWORKING ESSENTIALS HELIOS TECH SUPPORT!!!!!!

SO THEY SHOULD KNOW ABOUT SUCH PROBLEMS..BUT ALAS WE HAD TO PART WITH AN EXTRA $30 FOR OUT OF HOURS SUPPORT...PLUS ANOTHER $30 LATER TO GET THE PATCH FOR WIN XP SP2 THEY DIDNT SEND WITH THE NEW DONGLE...WE SPENT 6 HOURS PULLING OUR HAIR OUT WONDERING WHY OUR INVENTORY AND HELIOS KEPT CLOSING DOWN AND PLAYING UP AFTER INSTALLING THE XP SP2 PROFESSIONAL OS...WHEN WE CALLED ON THE SATURDAY THE GUY WAS LIKE ...WELL...UH...YOU NEED TO DOWNLOAD THIS PATCH AND THEN DO A DB COMPARE AGAIN...

WHY CANT THEY EITHER DO MORE BETA TESTING FOR NEW SERVICE PACKS BEFORE RELEASING THE VERSIONS OR;

NOT CHARGE EXTORTIONATE OUT OF HOURS FEES FOR SP2 PROBLEMS THEY ALREADY KNOW ABOUT...

NOW DECIDE IF YOU WANNA GET HELIOS!!!!!!
CyberTanned is offline   Reply With Quote
Old 05-14-2005, 09:02 AM   #2 (permalink)
Waiting Confirmation
 
Join Date: Sep 3 2004
Posts: 533
Rep Power: 0 SwedaGuy is on a distinguished road
Based on what I've read on this forum, I wouldn't touch it with a ten foot pole...
SwedaGuy is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
HELIOS Regional Trainings - Winter Schedule Andy Technology Forum 3 11-09-2004 07:19 PM
Need Advice on Helios Software! csnova0718 Technology Forum 30 10-07-2004 12:04 AM
Best Software Sun Essentials Technology Forum 3 12-24-2003 12:56 PM
more about Helios V10 Andy Technology Forum 3 05-28-2002 08:35 AM
Helios Local Networking Andy Technology Forum 3 08-02-2001 12:55 AM


All times are GMT -5. The time now is 02:03 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!