Helios Support

redbud2005 · 05-12-2005, 07:58 AM

I pay $39.99/month for the Maintenance Support for Helios. It states directly on their website that I can use the software FREE of charge. So, if I decide to cancel my maintenance agreement, do I get to keep the dongle and continue to use the software? Without the dongle you have limited access.

Helios Statement:
What used to sell for $895 is now FREE when you sign up on an optional software maintenance agreement for $39.99 a month. You can cancel this agreement at anytime and continue to use the software as long as you want. However, as long as you remain on the software maintenance agreement you will receive the Helios software for FREE, as well as all future downloadable updates/upgrades, FREE technical support and FREE training.

_________________
[ This Message was edited by: redbud2005 on 2005-05-12 08:16 ]

Neon Beach · 05-12-2005, 08:04 AM

~shrug~ Says you can continue to use it, but wil they come and rip the dongle of the back of your PC?

SwedaGuy · 05-12-2005, 09:24 AM

I think that means if you opt out of technical support, you have to pay a flat fee (and perhaps a yearly upgrade charge) to continue using the software...

duvaltan · 05-12-2005, 10:32 AM

I thought it meant that you could use version 10 free of charge if you cancel the maintenance agreement.

redbud2005 · 05-12-2005, 11:35 AM

The way it sounds to me, I can cancel my agreement and continue to use the software. I understand that I won't get support, upgrades etc. Does it mean they will charge me $895 for the dongle? You know how companies scam people, they will say the software is free and the dongle is $895???? Anyone done this???

sparkie · 05-12-2005, 12:18 PM

You pay a $25 DEPOSIT for the dongle. This is refunded if you return the dongle, $895 is REPLACEMENT cost of the device if you lose it.

$39.95 is for maintenence, ALL updates, and support of the operating software program.

In theory you COULD cancel the monthly, but would lose all future upgrades, period.

If you decide to get back on the program, you WILL pay for all missing months of support anyway.

only fair to those that keep up the system, just like your own EFT program.

SwedaGuy · 05-12-2005, 12:53 PM

So, if you dropped the support and then decided you wanted it again, a year from now, you would have to pay for the months you didn't use?

Sounds like a scam to me...

The more I hear about this helios thing, the less impressed I am....

sparkie · 05-12-2005, 01:27 PM

or the alternative would be those that would try to

SCAM

the system by getting software to run your business for FREE ?????

MATT A · 05-12-2005, 01:28 PM

I don't see a scam upfront your given two choices do you want to purchase the software or do you want to lease it out with free tech support and upgrades.

redbud2005 · 05-12-2005, 02:36 PM

GENIUS - Now there's a play on words.

You are NOT given two choice, your only choice IS the maintenance agreement. You can't just buy the software anymore.

Looks like SalonTouch will be getting my business very soon. Sorry Helios.

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05-12-2005, 07:58 AM	#1 (permalink)
redbud2005 Join Date: Apr 20 2005 Posts: 11 Rep Power: 0	I pay $39.99/month for the Maintenance Support for Helios. It states directly on their website that I can use the software FREE of charge. So, if I decide to cancel my maintenance agreement, do I get to keep the dongle and continue to use the software? Without the dongle you have limited access. Helios Statement: What used to sell for $895 is now FREE when you sign up on an optional software maintenance agreement for $39.99 a month. You can cancel this agreement at anytime and continue to use the software as long as you want. However, as long as you remain on the software maintenance agreement you will receive the Helios software for FREE, as well as all future downloadable updates/upgrades, FREE technical support and FREE training. _________________ [ This Message was edited by: redbud2005 on 2005-05-12 08:16 ]

05-12-2005, 08:04 AM	#2 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	~shrug~ Says you can continue to use it, but wil they come and rip the dongle of the back of your PC?

05-12-2005, 09:24 AM	#3 (permalink)
SwedaGuy Waiting Confirmation Join Date: Sep 3 2004 Posts: 777 Rep Power: 0	I think that means if you opt out of technical support, you have to pay a flat fee (and perhaps a yearly upgrade charge) to continue using the software...

05-12-2005, 10:32 AM	#4 (permalink)
duvaltan Join Date: Apr 1 2003 Location: Key West, Florida Posts: 35 Rep Power: 0	I thought it meant that you could use version 10 free of charge if you cancel the maintenance agreement.

05-12-2005, 11:35 AM	#5 (permalink)
redbud2005 Join Date: Apr 20 2005 Posts: 11 Rep Power: 0	The way it sounds to me, I can cancel my agreement and continue to use the software. I understand that I won't get support, upgrades etc. Does it mean they will charge me $895 for the dongle? You know how companies scam people, they will say the software is free and the dongle is $895???? Anyone done this???

05-12-2005, 12:18 PM	#6 (permalink)
sparkie Waiting Confirmation Join Date: Feb 2 2005 Posts: 50 Rep Power: 0	You pay a $25 DEPOSIT for the dongle. This is refunded if you return the dongle, $895 is REPLACEMENT cost of the device if you lose it. $39.95 is for maintenence, ALL updates, and support of the operating software program. In theory you COULD cancel the monthly, but would lose all future upgrades, period. If you decide to get back on the program, you WILL pay for all missing months of support anyway. only fair to those that keep up the system, just like your own EFT program.

05-12-2005, 12:53 PM	#7 (permalink)
SwedaGuy Waiting Confirmation Join Date: Sep 3 2004 Posts: 777 Rep Power: 0	So, if you dropped the support and then decided you wanted it again, a year from now, you would have to pay for the months you didn't use? Sounds like a scam to me... The more I hear about this helios thing, the less impressed I am....

05-12-2005, 01:27 PM	#8 (permalink)
sparkie Waiting Confirmation Join Date: Feb 2 2005 Posts: 50 Rep Power: 0	or the alternative would be those that would try to SCAM the system by getting software to run your business for FREE ?????

05-12-2005, 01:28 PM	#9 (permalink)
MATT A Police Department Join Date: Sep 6 2004 Location: Awaiting Posts: 15,542 Rep Power: 31	I don't see a scam upfront your given two choices do you want to purchase the software or do you want to lease it out with free tech support and upgrades.

05-12-2005, 02:36 PM	#10 (permalink)
redbud2005 Join Date: Apr 20 2005 Posts: 11 Rep Power: 0	GENIUS - Now there's a play on words. You are NOT given two choice, your only choice IS the maintenance agreement. You can't just buy the software anymore. Looks like SalonTouch will be getting my business very soon. Sorry Helios.

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