Helios Support

[SwedaGuy]

I like your thinking, redbud...

[Neon Beach]

IMO Helios went downhill when my friends at ETS got a hold of it. I'm holding out with my Ver. 9.4 for as long as I can. Never had to call tech since I bought the "original" versions.

[CyberTanned]

YOU CANT WIN....THEY KNOW THEIR SOFTWARE WORKS PRETTY WELL ON THE WHOLE....WE HAVE CALLED THEM MAYBE 2 TIMES LAST YEAR BUT PAY $480.00 A YEAR ALL THE SAME...IF YOU WANTED TO GET YOUR MONEY'S WORTH OUT OF THEIR SUPPORT THE SOFTWARE WOULD HAVE TO BE PRETTY CRAPPY FOR YOU TO CALL SO OFTEN...AND IF WAS THAT CRAPPY NOBODY WOULD USE IT...

MY VERDICT ON HELIOS 11 AND THEIR GLORIOUS TECH SUPPORT
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FOR HELIOS
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ITS PRETTY GOOD AS SOFTWARE GOES AND WE DONT HAVE TOO MANY PROBS WITH IT AT ALL...IT GETS A BIT STROPPY WHEN YOU USE THE INTERNET AT THE SAME TIME AND ITS A BIT LAZY IF YOUR A LITTLE SHORT ON MEMORY BUT WE DO HAVE ONLY 192 MB RAM AND OUTDATED RAM AT THAT WITH A SIGNIFICANTLY SMALLER HARD DRIVE AND IT WORKS PRETTY WELL...LIKE I SAID WE JUST PUT UP WITH A MORE SLUGGISH PERFORMANCE WHEN SWITCHING APPLICATIONS FROM INTERNET TO HELIOS FOR INSTANCE AND IT TAKES A BIT LONGER TO REFRESH THE SCREEN. ONE COULD BE FORGIVEN FOR THINKING H11 TO BE A MEMORY HOG BUT IT PUTS UP WITH ALOT FROM AN ALREADY INFIRM SYSTEM WITH AN ANTIQUE PROCESSOR AND MINIMAL MEMORY.

CONVERSION FROM HELIOS 10 TO HELIOS 11 "CAN BE" TRICKY...BACK UP YOUR H10 DATA UP AND STORE IT SAFE...THERES A UTILITY ON THE H11 DISK...YOU MIGHT NEED TO BE A BIT MORE PRACTICED AND HAVE SOME CONFIDENCE IN YOUR ABILITES IN COMPUTERS BEFORE RUNNING DB COMPARE AND ASSOCIATED CONVERSION TASKS...DB COMPARE ALLOWS FOR YOUR H10 DATA TO TO WORK WITH H11...DUE TO DATABASE REFURBISHMENT AND TUNE UPS FROM THE OLD INTERFACE. IF YOUR MORE FAINT HEARTED USE HELIOS TECH SUPPORT TO TALK YOU THROUGH THE CONVERSION...


ADVICE
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TECH SUPPORT IS MORE LIKE INSURANCE..YOU VERY RARELY NEED IT BUT WHEN YOU DO YOU CANT AFFORD NOT TO HAVE IT...SO GET IT AND LIVE WITH THE $39.00 / MTH!!!!!!!


AGAINST HELIOS
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BEWARE...WE HAD A PROBLEM THAT NORMAL HOURS STAFF WERE CLUELESS ABOUT SO WE ENDED UP CALLING AFTER HOURS AND THE GUY WAS VERY HELPFUL. AFTER RESEARCH AND SWEATING HIMSELF HE GOT OUR SYSTEM BACK UP...IT STILL COST US $30.00 MORE...WE DISPUTED IT WITH TIOP BRASS AT HELIOS TECH SUPPORT STATING THAT NORMAL HOURS STAFF SHOULD HAVE BEEN ABLE TO GO THE EXTRA MILE AND SORT IT OUT...THE PROBLEM WAS CONJUNCTIVE WITH HELIOS...THEY SAID THEY DIDNT DO TCP/IP TROUBLESHOOTING...BUT DOES HELIOS NOT UTILIZE THAT ESSENTIAL SYSTEM DEVICE TO POWER THE HARDWARE KEY...?????...OF COURSE...SO LEARN TCP/IP AND NETWORKING ESSENTIALS HELIOS TECH SUPPORT!!!!!!

SO THEY SHOULD KNOW ABOUT SUCH PROBLEMS..BUT ALAS WE HAD TO PART WITH AN EXTRA $30 FOR OUT OF HOURS SUPPORT...PLUS ANOTHER $30 LATER TO GET THE PATCH FOR WIN XP SP2 THEY DIDNT SEND WITH THE NEW DONGLE...WE SPENT 6 HOURS PULLING OUR HAIR OUT WONDERING WHY OUR INVENTORY AND HELIOS KEPT CLOSING DOWN AND PLAYING UP AFTER INSTALLING THE XP SP2 PROFESSIONAL OS...WHEN WE CALLED ON THE SATURDAY THE GUY WAS LIKE ...WELL...UH...YOU NEED TO DOWNLOAD THIS PATCH AND THEN DO A DB COMPARE AGAIN...

WHY CANT THEY EITHER DO MORE BETA TESTING FOR NEW SERVICE PACKS BEFORE RELEASING THE VERSIONS OR;

NOT CHARGE EXTORTIONATE OUT OF HOURS FEES FOR SP2 PROBLEMS THEY ALREADY KNOW ABOUT...

NOW DECIDE IF YOU WANNA GET HELIOS!!!!!!

	Insurtec

[MATT A]

SwedaGuy
Master Tantalker




Joined:Sep 03, 2004
Last Visit:May 13, 2005

Posts:899
From:Golden Sands Tanning Salon
Age:30
Posted: 05-12-2005, 10:15pm
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I like your thinking, redbud...
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Support Bacteria...it's the only culture some people get!







LMAO

[MATT A]

There use to be a time you could purchase it. Actually I think you still can. When I find out the correct information I will post it.

[CyberTanned]

Sorry...didnt realise I was technically yelling by using all caps...my apologies to all....have a great weekend!!!

[SwedaGuy]

Well, I'm glad to provide you with a laugh, it's those little treasures in life, you know...

[MATT A]

Quote:
On 2005-05-12 14:36:00, redbud2005 wrote:
GENIUS - Now there's a play on words.

You are NOT given two choice, your only choice IS the maintenance agreement. You can't just buy the software anymore.

Looks like SalonTouch will be getting my business very soon. Sorry Helios.



Your wrong you can still purchase the software straight our for 895.00 with one year free tech support and upgrades or 39 a month.

[MATT A]

Now the true play on words just showed.