Beware upgrading your Helios

ChristineE · 03-17-2005, 09:39 PM

I upgraded from 11.1.2 to 11.3.7 to 11.3.40 yesterday and lost all of my client notes. Nothing they can do about it apparently....39.99/month well spent

engfant · 03-17-2005, 10:18 PM

paper and pencil. Sleep easy not relying on Mr. Gates and friends

MATT A · 03-17-2005, 10:35 PM

I upgraded and lost nothing. I have two back up's just incase.

ChristineE · 03-18-2005, 06:40 AM

I have 3 backups and yes I can get all the notes back if I want to lose everything from the last couple days. Not worth it but it still peees me off. Yeah the Helios help desk guy.."Well, that's not supposed to happened...." Well I would hope not, but somehow it happened to me.

Andy · 03-18-2005, 07:47 AM

INCORRECT ... you will not lose anything.

Helios can not be used during the process, ... here is what can happen ... PLEASE ensure you have assistance from Tech Support doing this ...

Ensure Helios is NOT being used

Backup your current Client.mdb

Replace your current Client.mdb with the backup Client.mdb that contains the notes
Run a special utility available to "Convert V11 Comments".

Replace the backup Client.mdb with your current Client.mdb

I would suggest that you do another COMPAREDB (V2.2.7 related to V11.3.40) after this process before starting to use Helios again.

Attention any other Helios User upgrading .... the need to do this convert applies ONLY if you are upgrading from Helios V11 PRIOR to V11.1.5 (that is when Transactional Notes were introduced). So if upgrading within V11 prior to V11.1.5 you MUST do the V11 to V11 convert. After V11.1.5 a COMPAREDB will do the trick, from that point on only additional fields and indexes are involved, not manipulation of data.

_________________
Andy Thompson
Director of Training and Support - HELIOS LLC
Office: 317-554-3409
Cell #: 317-529-0041
andy@gohelios.com[ This Message was edited by: Andy @ MyATSO.ca on 2005-03-18 09:58 ]

suncountry · 03-18-2005, 08:27 AM

Can I ask where you got the upgrade for 11.3.40? I already have 11.3.7 and I logged on to the website and that is the latest version available.....

Andy · 03-18-2005, 08:44 AM

We are working on the next "official" release of Helios which will be labeled V11.4.0

At this time V11.3.40 (some have V11.3.37 thru V11.3.40) is in the hands of over 100 Helios users that have SP2 systems and need these versions and also BETA Testers that have given us VALUABLE feedback on issues they have detected.

Once we offically release V11.4.0 it will be available for download from the Helios Website (Partners Section).

If you which a BETA version (V11.3.40) email support@gohelios.com. You can also request a BETA update to the reporting module ... V11.3.7 contains V2.2.30 of reports, a BETA update V2.2.52 is also available.

Once we release these updates offically updated information regarding what has changed will be posted in the What's New section of the Helios Website.

ChristineE · 03-18-2005, 08:54 AM

Quote:INCORRECT ... you will not lose anything

Okay except I DID lose my client notes.....I am not making this up. I was on the phone with a Helios tech who emailed me the new updates. YES I closed out of Helios. NO I did not do any backup.....I WAS NOT TOLD TO BY THE HELIOS TECH. How am I supposed to know to do that? I thought that's why I pay Helios 40 bucks a month.

Andy · 03-18-2005, 09:36 AM

Email me your Salon Contact info ... Salon Name, Address and Phone # ... I want to followup with the Helios Tech that handled your call.

I was not suggesting you were "making it up" - clarifying that if you have a backup (any fairly recent Backup) of your V11.1.2 data we can recover your notes.

You stated you do have a backup ... so we CAN recover those notes. If you were told by a Tech that recovering them at this point would cause you to lose the data for the last couple of days, that was INCORRECT ... they can be recovered without lose of current data.

Call back into Tech Support ... I am sending a link to this thread to all Helios Tech's so they will be aware of the issue.
_________________
Andy Thompson
Director of Training and Support - HELIOS LLC
Office: 317-554-3409
Cell #: 317-529-0041
andy@gohelios.com[ This Message was edited by: Andy @ MyATSO.ca on 2005-03-18 09:53 ]

Andy · 03-18-2005, 09:39 AM

ALWAYS backup your data before doing ANYTHING that affect your data in a batch process.

I am not saying that the Helios Tech should not have suggested this. I am just clarifying that you (and all other users) should always have a backup before you run any type of update to your program and/or your data.

_________________
Andy Thompson
Director of Training and Support - HELIOS LLC
Office: 317-554-3409
Cell #: 317-529-0041
andy@gohelios.com[ This Message was edited by: Andy @ MyATSO.ca on 2005-03-18 09:39 ]

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03-17-2005, 09:39 PM	#1 (permalink)
ChristineE OFFICIAL BFF MEMBER Join Date: Jan 7 2005 Location: BFF Headquarters Age: 35 Posts: 2,700 Rep Power: 97	I upgraded from 11.1.2 to 11.3.7 to 11.3.40 yesterday and lost all of my client notes. Nothing they can do about it apparently....39.99/month well spent

03-17-2005, 10:18 PM	#2 (permalink)
engfant FREE ENGFANTUCATION Join Date: May 20 2003 Posts: 8,956 Rep Power: 12	paper and pencil. Sleep easy not relying on Mr. Gates and friends

03-17-2005, 10:35 PM	#3 (permalink)
MATT A Police Department Join Date: Sep 6 2004 Location: Awaiting Posts: 15,539 Rep Power: 31	I upgraded and lost nothing. I have two back up's just incase.

03-18-2005, 06:40 AM	#4 (permalink)
ChristineE OFFICIAL BFF MEMBER Join Date: Jan 7 2005 Location: BFF Headquarters Age: 35 Posts: 2,700 Rep Power: 97	I have 3 backups and yes I can get all the notes back if I want to lose everything from the last couple days. Not worth it but it still peees me off. Yeah the Helios help desk guy.."Well, that's not supposed to happened...." Well I would hope not, but somehow it happened to me.

03-18-2005, 07:47 AM	#5 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	INCORRECT ... you will not lose anything. Helios can not be used during the process, ... here is what can happen ... PLEASE ensure you have assistance from Tech Support doing this ... Ensure Helios is NOT being used Backup your current Client.mdb Replace your current Client.mdb with the backup Client.mdb that contains the notes Run a special utility available to "Convert V11 Comments". Replace the backup Client.mdb with your current Client.mdb I would suggest that you do another COMPAREDB (V2.2.7 related to V11.3.40) after this process before starting to use Helios again. Attention any other Helios User upgrading .... the need to do this convert applies ONLY if you are upgrading from Helios V11 PRIOR to V11.1.5 (that is when Transactional Notes were introduced). So if upgrading within V11 prior to V11.1.5 you MUST do the V11 to V11 convert. After V11.1.5 a COMPAREDB will do the trick, from that point on only additional fields and indexes are involved, not manipulation of data. _________________ Andy Thompson Director of Training and Support - HELIOS LLC Office: 317-554-3409 Cell #: 317-529-0041 andy@gohelios.com[ This Message was edited by: Andy @ MyATSO.ca on 2005-03-18 09:58 ]

03-18-2005, 08:27 AM	#6 (permalink)
suncountry Join Date: Oct 16 2004 Location: Ontario Posts: 244 Rep Power: 4	Can I ask where you got the upgrade for 11.3.40? I already have 11.3.7 and I logged on to the website and that is the latest version available.....

03-18-2005, 08:44 AM	#7 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	We are working on the next "official" release of Helios which will be labeled V11.4.0 At this time V11.3.40 (some have V11.3.37 thru V11.3.40) is in the hands of over 100 Helios users that have SP2 systems and need these versions and also BETA Testers that have given us VALUABLE feedback on issues they have detected. Once we offically release V11.4.0 it will be available for download from the Helios Website (Partners Section). If you which a BETA version (V11.3.40) email support@gohelios.com. You can also request a BETA update to the reporting module ... V11.3.7 contains V2.2.30 of reports, a BETA update V2.2.52 is also available. Once we release these updates offically updated information regarding what has changed will be posted in the What's New section of the Helios Website.

03-18-2005, 08:54 AM	#8 (permalink)
ChristineE OFFICIAL BFF MEMBER Join Date: Jan 7 2005 Location: BFF Headquarters Age: 35 Posts: 2,700 Rep Power: 97	Quote:INCORRECT ... you will not lose anything Okay except I DID lose my client notes.....I am not making this up. I was on the phone with a Helios tech who emailed me the new updates. YES I closed out of Helios. NO I did not do any backup.....I WAS NOT TOLD TO BY THE HELIOS TECH. How am I supposed to know to do that? I thought that's why I pay Helios 40 bucks a month.

03-18-2005, 09:36 AM	#9 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Email me your Salon Contact info ... Salon Name, Address and Phone # ... I want to followup with the Helios Tech that handled your call. I was not suggesting you were "making it up" - clarifying that if you have a backup (any fairly recent Backup) of your V11.1.2 data we can recover your notes. You stated you do have a backup ... so we CAN recover those notes. If you were told by a Tech that recovering them at this point would cause you to lose the data for the last couple of days, that was INCORRECT ... they can be recovered without lose of current data. Call back into Tech Support ... I am sending a link to this thread to all Helios Tech's so they will be aware of the issue. _________________ Andy Thompson Director of Training and Support - HELIOS LLC Office: 317-554-3409 Cell #: 317-529-0041 andy@gohelios.com[ This Message was edited by: Andy @ MyATSO.ca on 2005-03-18 09:53 ]

03-18-2005, 09:39 AM	#10 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	ALWAYS backup your data before doing ANYTHING that affect your data in a batch process. I am not saying that the Helios Tech should not have suggested this. I am just clarifying that you (and all other users) should always have a backup before you run any type of update to your program and/or your data. _________________ Andy Thompson Director of Training and Support - HELIOS LLC Office: 317-554-3409 Cell #: 317-529-0041 andy@gohelios.com[ This Message was edited by: Andy @ MyATSO.ca on 2005-03-18 09:39 ]

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