Beware upgrading your Helios - Page 2

ChristineE · 03-18-2005, 10:00 AM

I run a backup every night. I use a different cd every 3 nights. I was on the phone with the tech he was talking me through recovering my client notes from the cd but for whatever reason at the end of the call he said I couldn't recover them. I'm not a computer tech, I own a tanning salon. So I am not sure what the reason was.

Andy · 03-18-2005, 10:09 AM

jacks mommy ... can not offer more comment than I already have.

You want me to follow up with the Tech you were speaking to, email me your contact info

You want to recover your notes, call back --- believe me EVERYONE here is aware of this issue and is ready to help.

If there is some additional issue with your data prohibiting the recovery, I can not determine that until I have your contact info

_________________
Andy Thompson
Director of Training and Support - HELIOS LLC
Office: 317-554-3409
Cell #: 317-529-0041
andy@gohelios.com[ This Message was edited by: Andy @ MyATSO.ca on 2005-03-18 10:10 ]

ChristineE · 03-18-2005, 10:10 AM

Andy I just forwarded you 3 emails from your techs yesterday along with my contact info. Thanks for any help you can get me

ChristineE · 03-18-2005, 10:11 AM

Sorry....for the delay...trying to do this in between clients

Andy · 03-18-2005, 10:27 AM

No problem ... I see that one of our Tech has already emailed you the utility I have referred to.

Call into Tech Support for assistance running this utility to recover your notes.

_________________
Andy Thompson
Director of Training and Support - HELIOS LLC
Office: 317-554-3409
Cell #: 317-529-0041
andy@gohelios.com[ This Message was edited by: Andy @ MyATSO.ca on 2005-03-18 10:30 ]

MATT A · 03-18-2005, 11:33 AM

Actually some of the notes my staff posts I would not mind losing. Hope you get yours back though.

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03-18-2005, 10:00 AM	#11 (permalink)
ChristineE OFFICIAL BFF MEMBER Join Date: Jan 7 2005 Location: BFF Headquarters Age: 35 Posts: 2,700 Rep Power: 97	I run a backup every night. I use a different cd every 3 nights. I was on the phone with the tech he was talking me through recovering my client notes from the cd but for whatever reason at the end of the call he said I couldn't recover them. I'm not a computer tech, I own a tanning salon. So I am not sure what the reason was.

03-18-2005, 10:09 AM	#12 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	jacks mommy ... can not offer more comment than I already have. You want me to follow up with the Tech you were speaking to, email me your contact info You want to recover your notes, call back --- believe me EVERYONE here is aware of this issue and is ready to help. If there is some additional issue with your data prohibiting the recovery, I can not determine that until I have your contact info _________________ Andy Thompson Director of Training and Support - HELIOS LLC Office: 317-554-3409 Cell #: 317-529-0041 andy@gohelios.com[ This Message was edited by: Andy @ MyATSO.ca on 2005-03-18 10:10 ]

03-18-2005, 10:10 AM	#13 (permalink)
ChristineE OFFICIAL BFF MEMBER Join Date: Jan 7 2005 Location: BFF Headquarters Age: 35 Posts: 2,700 Rep Power: 97	Andy I just forwarded you 3 emails from your techs yesterday along with my contact info. Thanks for any help you can get me

03-18-2005, 10:11 AM	#14 (permalink)
ChristineE OFFICIAL BFF MEMBER Join Date: Jan 7 2005 Location: BFF Headquarters Age: 35 Posts: 2,700 Rep Power: 97	Sorry....for the delay...trying to do this in between clients

03-18-2005, 10:27 AM	#15 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	No problem ... I see that one of our Tech has already emailed you the utility I have referred to. Call into Tech Support for assistance running this utility to recover your notes. _________________ Andy Thompson Director of Training and Support - HELIOS LLC Office: 317-554-3409 Cell #: 317-529-0041 andy@gohelios.com[ This Message was edited by: Andy @ MyATSO.ca on 2005-03-18 10:30 ]

03-18-2005, 11:33 AM	#16 (permalink)
MATT A Police Department Join Date: Sep 6 2004 Location: Awaiting Posts: 15,542 Rep Power: 31	Actually some of the notes my staff posts I would not mind losing. Hope you get yours back though.

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