Beware upgrading your Helios

ChristineE · 03-17-2005, 09:34 PM

I upgraded from 11.1.2 to 11.3.7 to 11.3.40 yesterday and lost all of my client notes. Nothing they can do about it apparently....39.99/month well spent

Andy · 03-18-2005, 07:36 AM

As long as you have a backup of your data prior to the initial update, it is still possible to recover your client notes.

When the upgrade from 11.1.2 to 11.3.7 was does, that upgrade would have present a convert option including the ability to convert from V11 to V11 (Notes). If that convert was closed without running, that would explain how the notes are now not in your system.

Call back into Tech Support and they will be able to help you recover your notes ... ASSUMING ... you have a backup of your data in the 11.1.2 format. (even if that backup is a couple of more days old the only thing that will be extracted from it is the notes.

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03-17-2005, 09:34 PM	#1 (permalink)
ChristineE OFFICIAL BFF MEMBER Join Date: Jan 7 2005 Location: BFF Headquarters Age: 35 Posts: 2,700 Rep Power: 97	I upgraded from 11.1.2 to 11.3.7 to 11.3.40 yesterday and lost all of my client notes. Nothing they can do about it apparently....39.99/month well spent

03-18-2005, 07:36 AM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	As long as you have a backup of your data prior to the initial update, it is still possible to recover your client notes. When the upgrade from 11.1.2 to 11.3.7 was does, that upgrade would have present a convert option including the ability to convert from V11 to V11 (Notes). If that convert was closed without running, that would explain how the notes are now not in your system. Call back into Tech Support and they will be able to help you recover your notes ... ASSUMING ... you have a backup of your data in the 11.1.2 format. (even if that backup is a couple of more days old the only thing that will be extracted from it is the notes.

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