HELIOS WAN 11.3.39 - tanTALK

CentralVA · 03-15-2005, 08:53 AM

Is anyone else out there experiencing missing payment methods (CC, CA, CK, GC) on transactions?

I see this problem when reconciling the previous days sales. Items sold missing the payment type. Because the payment type is missing, the item is not included in the daily sales totals causing an overage or shortage in the report.

DWhite6872 · 03-23-2005, 09:12 PM

I know our bookeeper was chasing something down close to this....I will ask her what she found out and get back to you!

Andy · 03-24-2005, 12:22 PM

CentralVA ... am I correct that the transaction is in fact included in your Daily Sales BUT without the appropriate payment method, thus causing the difference between your Total Sales including Tax and the Total Revenue and Non Revenue.

Note that between Total Non-Revenue and Total Revenue on the Daily Sales Report and the Dept/Div report there is a line "Missing Payment Method" that will indicate that there are such transactions on the day or days being reported. You can then review the Detail report for the day to identify the transactions missing the payment method.

They can be fixed by voiding and reentering (same day) or in Management Transactions and edit the payment methods fields to correct.

The initial cause of the payment method missing could be one of the following:

1. System and/or Helios shutdown abnormally during a transactions before F5-End Sale will leave the transaction in the system without a payment method

2. System was not set to Track Payment Method during the entry of a transactions (unlikely - would be that way all the time) in System Settings ... Track - Pay Method (first tab upper right)

3. Transaction was edited in Management Transaction, removing the payment method

4. THERE IS A COMBINATION of keys during Point of Sale that will End the current sale without completing the F5-End Sale function ... I know because it has happened to me as well ... unfortunately we can not duplicate this, until we can duplicate it we can not fix it.

Andy · 03-24-2005, 12:26 PM

Just noticed your subject says HELIOS WAN V11.3.39

How many of these type of transactions are you experiences .... I want to be sure there is not some other issue regarding the Helios WAN impacting this issue.

No aware of any, but lets be sure

CentralVA · 03-29-2005, 11:12 AM

andy,

thanks for responding.

as much as several hundred dollars worth of these transactions at every store every day.

thanks.

Andy · 04-11-2005, 10:28 AM

Just returned from being out of the office ... suggest you contact Helios WAN Tech Support so they can review this issue in more detail.

One quick suggestion ... make sure your staff IMMEDIATELY press F5-End Sale upon completion of a session with a client. Leaving transactions unfinished will temporarily cause this problem, if the WAN batches between entry and F5 --- this should be fixed with the next batch but desirable to minimize the occurance.

CentralVA · 04-12-2005, 08:51 AM

still waiting on support from helios for this going on four weeks+ now.

Andy · 04-12-2005, 09:38 AM

CentralVA ... from this thread we do not know who you are

Please call back into WAN Support, speaking to Matt or Steve ... they would like to address this issue for you.

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03-15-2005, 08:53 AM	#1 (permalink)
CentralVA Join Date: Jun 7 2004 Location: Virginia Posts: 133 Rep Power: 20	Is anyone else out there experiencing missing payment methods (CC, CA, CK, GC) on transactions? I see this problem when reconciling the previous days sales. Items sold missing the payment type. Because the payment type is missing, the item is not included in the daily sales totals causing an overage or shortage in the report.

03-23-2005, 09:12 PM	#2 (permalink)
DWhite6872 Waiting Confirmation Join Date: Apr 22 2004 Posts: 3,646 Rep Power: 0	I know our bookeeper was chasing something down close to this....I will ask her what she found out and get back to you!

03-24-2005, 12:22 PM	#3 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	CentralVA ... am I correct that the transaction is in fact included in your Daily Sales BUT without the appropriate payment method, thus causing the difference between your Total Sales including Tax and the Total Revenue and Non Revenue. Note that between Total Non-Revenue and Total Revenue on the Daily Sales Report and the Dept/Div report there is a line "Missing Payment Method" that will indicate that there are such transactions on the day or days being reported. You can then review the Detail report for the day to identify the transactions missing the payment method. They can be fixed by voiding and reentering (same day) or in Management Transactions and edit the payment methods fields to correct. The initial cause of the payment method missing could be one of the following: 1. System and/or Helios shutdown abnormally during a transactions before F5-End Sale will leave the transaction in the system without a payment method 2. System was not set to Track Payment Method during the entry of a transactions (unlikely - would be that way all the time) in System Settings ... Track - Pay Method (first tab upper right) 3. Transaction was edited in Management Transaction, removing the payment method 4. THERE IS A COMBINATION of keys during Point of Sale that will End the current sale without completing the F5-End Sale function ... I know because it has happened to me as well ... unfortunately we can not duplicate this, until we can duplicate it we can not fix it.

03-24-2005, 12:26 PM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Just noticed your subject says HELIOS WAN V11.3.39 How many of these type of transactions are you experiences .... I want to be sure there is not some other issue regarding the Helios WAN impacting this issue. No aware of any, but lets be sure

03-29-2005, 11:12 AM	#5 (permalink)
CentralVA Join Date: Jun 7 2004 Location: Virginia Posts: 133 Rep Power: 20	andy, thanks for responding. as much as several hundred dollars worth of these transactions at every store every day. thanks.

04-11-2005, 10:28 AM	#6 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Just returned from being out of the office ... suggest you contact Helios WAN Tech Support so they can review this issue in more detail. One quick suggestion ... make sure your staff IMMEDIATELY press F5-End Sale upon completion of a session with a client. Leaving transactions unfinished will temporarily cause this problem, if the WAN batches between entry and F5 --- this should be fixed with the next batch but desirable to minimize the occurance.

04-12-2005, 08:51 AM	#7 (permalink)
CentralVA Join Date: Jun 7 2004 Location: Virginia Posts: 133 Rep Power: 20	still waiting on support from helios for this going on four weeks+ now.

04-12-2005, 09:38 AM	#8 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	CentralVA ... from this thread we do not know who you are Please call back into WAN Support, speaking to Matt or Steve ... they would like to address this issue for you.

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