helios error - tanTALK

missytb · 02-25-2005, 09:22 AM

Today when I try to tan anyone on my helios program I am coming up with an error that is not letting me tan anyone. The error says that helios has detected a date problem.
Can anyone please help me?

Neon Beach · 02-25-2005, 09:27 AM

Have you not used the program in more than 3 days?

Neon Beach · 02-25-2005, 09:30 AM

http://www.tantalk.com/viewtopic.php?topic=2328676&forum=2

http://www.tantalk.com/viewtopic.php?topic=2327065&forum=2

missytb · 02-25-2005, 09:38 AM

no we were open yesterday which is weird, I thought that might be it! but it worked. When I go into my transaction file for yesterday the clients are all in sequence but when I click on a name in detail the date is completely off like dec 12/2006. Very strange and frustrating!

Neon Beach · 02-25-2005, 09:42 AM

Hmm. I guess this is one for Andy.

missytb · 02-25-2005, 09:49 AM

thankyou anyway

Neon Beach · 02-25-2005, 09:50 AM

Actually, follow the second link above, it may have mentioned that.

Andy · 02-25-2005, 09:53 AM

Call Helios Tech Support ... 317-554-9911 ... they can help you resolve the issue.

I can not post here because of the security issue related to this issue.

You also need to think thru if someone may have future dated a transaction in an attempt to steal ... check your Menu Audit report looking for access to the Transaction file that you did not do.

missytb · 02-25-2005, 10:23 AM

where is my menu audit? I dont think I am a member of helios. We bought the salon from a previous owner who had already had the helios program setup. I dont pay any monthly fees to them or anything. How do I sign up to become a member and how long does it take to process because as of now I cant tan any clients through this system.
thankyou for all your help

missytb · 02-25-2005, 10:55 AM

K i found the menu audit and all the entries are ones that I did so Im ok there. Its very strange that the transactions are dated to next year

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02-25-2005, 09:22 AM	#1 (permalink)
missytb Waiting Confirmation Join Date: Feb 25 2005 Posts: 8 Rep Power: 0	Today when I try to tan anyone on my helios program I am coming up with an error that is not letting me tan anyone. The error says that helios has detected a date problem. Can anyone please help me?

02-25-2005, 09:27 AM	#2 (permalink)
Neon Beach Join Date: Nov 30 2000 Location: Ontario Age: 61 Posts: 38,594 Rep Power: 107	Have you not used the program in more than 3 days?

02-25-2005, 09:30 AM	#3 (permalink)
Neon Beach Join Date: Nov 30 2000 Location: Ontario Age: 61 Posts: 38,594 Rep Power: 107	http://www.tantalk.com/viewtopic.php?topic=2328676&forum=2 http://www.tantalk.com/viewtopic.php?topic=2327065&forum=2

02-25-2005, 09:38 AM	#4 (permalink)
missytb Waiting Confirmation Join Date: Feb 25 2005 Posts: 8 Rep Power: 0	no we were open yesterday which is weird, I thought that might be it! but it worked. When I go into my transaction file for yesterday the clients are all in sequence but when I click on a name in detail the date is completely off like dec 12/2006. Very strange and frustrating!

02-25-2005, 09:42 AM	#5 (permalink)
Neon Beach Join Date: Nov 30 2000 Location: Ontario Age: 61 Posts: 38,594 Rep Power: 107	Hmm. I guess this is one for Andy.

02-25-2005, 09:49 AM	#6 (permalink)
missytb Waiting Confirmation Join Date: Feb 25 2005 Posts: 8 Rep Power: 0	thankyou anyway

02-25-2005, 09:50 AM	#7 (permalink)
Neon Beach Join Date: Nov 30 2000 Location: Ontario Age: 61 Posts: 38,594 Rep Power: 107	Actually, follow the second link above, it may have mentioned that.

02-25-2005, 09:53 AM	#8 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Call Helios Tech Support ... 317-554-9911 ... they can help you resolve the issue. I can not post here because of the security issue related to this issue. You also need to think thru if someone may have future dated a transaction in an attempt to steal ... check your Menu Audit report looking for access to the Transaction file that you did not do.

02-25-2005, 10:23 AM	#9 (permalink)
missytb Waiting Confirmation Join Date: Feb 25 2005 Posts: 8 Rep Power: 0	where is my menu audit? I dont think I am a member of helios. We bought the salon from a previous owner who had already had the helios program setup. I dont pay any monthly fees to them or anything. How do I sign up to become a member and how long does it take to process because as of now I cant tan any clients through this system. thankyou for all your help

02-25-2005, 10:55 AM	#10 (permalink)
missytb Waiting Confirmation Join Date: Feb 25 2005 Posts: 8 Rep Power: 0	K i found the menu audit and all the entries are ones that I did so Im ok there. Its very strange that the transactions are dated to next year

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