Suntouch - tanTALK

pam · 02-01-2005, 10:04 AM

Yesterday I had a client pay for a single session and put him in the bed. The next person bought a package in our biggest bed. After showing her the room, I reset the timer to allow her full delay time. When I did it asked if I wanted to refund the surcharge....she hadn't paid a surcharge. I said 'yes' to get out of that screen. When I checked her sales screen there was no record of it but it showed as prepay. I then looked back at activity and it had refunded it also to the guy who had just bought a single visit. Same thing happened with the next person to tan who was an employee not paying surcharges. Any clue?? I was on hold at idi for 40 minutes and then got kicked back to their main phone menu and place back at the end of the line. I emailed support but no response.

angelcat04 · 02-01-2005, 10:08 AM

Suntouch does really weird things sometimes. I don't know. I rang someone up for a month & the next day she came in & didn't have a package but it was on her sales history!!

ALOHATANCA · 02-01-2005, 02:37 PM

Angela, the same thing happend to me yesterday!!

Pam I have had a couple of new employees ring stuff up and enter it as prepaids, could this be it ??

pam · 02-01-2005, 05:09 PM

Nope..I can't figure out how it took it from one client to another..twice.

I still haven't heard back from Suntouch.....I pay a monthly fee for what???

vdimon · 03-21-2005, 08:15 PM

Then will so,eone pls. tell me which one is the best to manage your beds/customers etc....I also would like to be able to export it to quickbooks pro(bundle)..Talked to helios yesterday and boy were they pricey!@!!!!!

pam · 03-21-2005, 09:50 PM

I thought Helios had no upfront charge as long as you do their monthly support. I paid for SunTouch plus pay for monthly support....can't ever get them on the phone when you need them but.....

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02-01-2005, 10:04 AM	#1 (permalink)
pam I'm Banned Join Date: Oct 29 2001 Location: USA Posts: 3,893 Rep Power: 0	Yesterday I had a client pay for a single session and put him in the bed. The next person bought a package in our biggest bed. After showing her the room, I reset the timer to allow her full delay time. When I did it asked if I wanted to refund the surcharge....she hadn't paid a surcharge. I said 'yes' to get out of that screen. When I checked her sales screen there was no record of it but it showed as prepay. I then looked back at activity and it had refunded it also to the guy who had just bought a single visit. Same thing happened with the next person to tan who was an employee not paying surcharges. Any clue?? I was on hold at idi for 40 minutes and then got kicked back to their main phone menu and place back at the end of the line. I emailed support but no response.

02-01-2005, 10:08 AM	#2 (permalink)
angelcat04 I love Derf!! Join Date: Jul 26 2004 Location: Texas Posts: 1,065 Rep Power: 21	Suntouch does really weird things sometimes. I don't know. I rang someone up for a month & the next day she came in & didn't have a package but it was on her sales history!!

02-01-2005, 02:37 PM	#3 (permalink)
ALOHATANCA Tan Talk Industry Pro member Join Date: Nov 14 2003 Location: CALIFORNIA Age: 65 Posts: 3,455 Rep Power: 24	Angela, the same thing happend to me yesterday!! Pam I have had a couple of new employees ring stuff up and enter it as prepaids, could this be it ??

02-01-2005, 05:09 PM	#4 (permalink)
pam I'm Banned Join Date: Oct 29 2001 Location: USA Posts: 3,893 Rep Power: 0	Nope..I can't figure out how it took it from one client to another..twice. I still haven't heard back from Suntouch.....I pay a monthly fee for what???

03-21-2005, 08:15 PM	#5 (permalink)
vdimon Join Date: Jan 20 2005 Location: Texas Age: 53 Posts: 114 Rep Power: 20	Then will so,eone pls. tell me which one is the best to manage your beds/customers etc....I also would like to be able to export it to quickbooks pro(bundle)..Talked to helios yesterday and boy were they pricey!@!!!!!

03-21-2005, 09:50 PM	#6 (permalink)
pam I'm Banned Join Date: Oct 29 2001 Location: USA Posts: 3,893 Rep Power: 0	I thought Helios had no upfront charge as long as you do their monthly support. I paid for SunTouch plus pay for monthly support....can't ever get them on the phone when you need them but.....

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