Credit card frustrations

jordy · 01-13-2005, 09:06 PM

It seems I need more from Helios V11 than it can handle. You see my salon is full service including hair, nails, pedicures etc. as well as tanning. We opened last month in December and I'm finding out as we go along that what should be simple task's is impossible for Helios. Helios is markeded as a hair and tan software package. $40.00 a month and I'm in! Sounds great - We purchased all the bells and whistles from the cash drawer to the credit card scanner and Helios even talks to the Tmax, thats awsome! Well V11 is about 98% tanning and 2% hair. Am I the only one trying to do both? Lets say that you are at a restaraunt and your paying with a credit card. The service was great and you would like to leave a nice tip for your server. You give him/her your card and they return with a recipt and on it there is a spot for a tip. Try tipping a hairdresser with Helios. Customer gives me his card, I run it and hand it back. "Where do I leave the tip? he says." Ummm sorry about that. Let me run it again and sell you a tip on the sales code we had to make and then manually fix the books at the end of every day.

I sold a bottle of lotion today (You guessed it - on a credit card) She then changed her mind and wanted a more expensive one. No problem. Wrong. You can't do a return on a credit card and get a little recipt to give your customer that proves you credited back her card.
Hmmmmm. Okay, lets do an exchange and upgrade the product.

A hairdresser rings up a hair cut instead of a bang trim on a credit card. Return that one. Same as above but the trim is less than a cut. Trusty tech support has to call me back as usuall. "Oh a hair problem..... we'll hang on, no that's a credit card problem and the only one that can help you is gone for the day, I'll have him call you in the morning"
Next day I have to call again. I guess I have to print out a report, hide all the info I don't want to share except her credit return info and show it to her.
Why not just get that little recipt from my $300.00 recipt printer that shows a credit like EVERYBODY else?

I'm into this Helios thing a whole bunch of money and so far it's been a whole bunch of frustration.

Seems like everytime I turn around it's another big hassle or it can't be done!!

Maybe I'll try using the worthless manual I printed up from the PDF file on the disk or spend $348.00 and drive to AZ in Feb and get a room for $60.00 a night for two nights
and attend the training seminar but not untill my refund from the Denver class I couldn't make because of the snow storm gets back to me.

Thanks - just had to get that off my chest.

SwedaGuy · 01-13-2005, 09:44 PM

I totally understand...I forsaw that problem when we took over (the tipping thing) and that's why I use a cash register designed for a restaurant. I don't have any of the problems you mention. On the other hand, it doesn't talk to my timers and I have to use cards to track customer visits, so I guess I give and take...

ALOHATANCA · 01-13-2005, 10:22 PM

I have that same problem when I spray someone & they give me a tip in the check, I can do refunds on the credit card terminal......

Swed, when season hits you'll wish you had your timers set-up to the computor..

MATT A · 01-13-2005, 11:11 PM

MS a tip type in tip. What are the other questions?

Andy · 01-14-2005, 07:21 AM

Jordy:

TIPS, when a client pays by Check or Credit Card (see separate note on Credit Card processing thru CHASE) and the client purchases a Sales Code that is set to Track Performer and has a Service Time. You can enter an amount tendered greater than the amount of the sale (thus including the TIP) and the system will present an option for you to record the additional amount as either a TIP or CASHBACK.

If you are using CHASE thru Helios for Credit Card processing, be aware that the Check portion of this TIP feature works properly, but there were controls placed in the system to ensure that only the value of the sale was processed thru CHASE. So at this time, although you can in fact change the amount on the Credit Card swipe screen, your change is ignored. We have requested HELIOS development to reactivate the TIP/CASHBACK feature and hope that may be included in the V11.4 release which is currently getting very close to being available.

Refund on a Credit Card: You can VOID a transaction paid by a Credit Card and the system will give you a Customer Refund receipt. Go to F8-History, press F6-Void, select the item you wish to void, if it was paid by Credit Card thru CHASE you will be present with the Credit Card swipe screen for your Acceptance (Credit Card data from card originally charged will be presented), upon accepting system will automatically print a Customer Refund slip for the item. Note that if you have more than one item you wish to refund they will be done individually.

In the case when the client is purchasing a more expensive (or just another) product, now that you have refunded to the card the original purchase (that transaction is complete) you can sell the new item.

Regional Training Denver/Phoenix: Jordy, if you paid for training Denver and were not able to attend you are most certainly entitled as the registration form states to attend a future training at any location.

Andy · 01-14-2005, 07:30 AM

ALOHATANCA: you can handle TIPS as well in this fashion.

On the Sales Code for Spray Tan, ensure you are Tracking Performer and enter a normal Service Time.

When you end the sale with a Method of Payment or either Check or Credit Card, and you enter an amount greater than the actual amount of the sale, you will be presented with the TIP or CASHBACK option for the selection. The value of the TIP will be withdrawn from CASH and added to Check or Credit Card on your end of day reports.

SwedaGuy · 01-14-2005, 11:51 AM

Thanks for the advice, Aloha, but I'm not really worried...this salon has been going at it for over 8 years with the card system and the stand-alone timer...Of course, we've only got 5 beds, so how busy can it really be at any given time. If we had a lot more beds, I would definately want to change....

jordy · 01-14-2005, 12:15 PM

Thanks Andy:

Quote:TIPS, when a client pays by Check or Credit Card (see separate note on Credit Card processing thru CHASE) and the client purchases a Sales Code that is set to Track Performer and has a Service Time. You can enter an amount tendered greater than the amount of the sale (thus including the TIP) and the system will present an option for you to record the additional amount as either a TIP or CASHBACK.

This is true for a check but not a credit card. I'm using V11.3.21 and Chase. If I try to tender the amount greater than the sale, it reverts back to the original amount. What am I doing wrong? I don't know what to set the Service Time to.

Can you please help me set up a sales code for a "MENSCUT" that will:
a) Allow for a tip on a card
b) Charge the customer $20.00 for the service
c) Charge the performer $1.00 for product
d) Pay the performer 50% of the remaining $19.00

Then I can use this as a template for other service sales codes.
If you would rather PM me thats ok but maybe this would help others?
Thanks again -

Andy · 01-14-2005, 01:14 PM

Jordy, I stated in my post related to the CHASE issue on a TIP - we are hoping to have that addressed prior to the release of V11.4 (can not promise that until V11.4 is released).

Until that is resolved you can setup a Sales Code if you wish to "sell" a TIP and give the Performer commission of 100% (rate).

So in your request you a) allow for a tip - until the CHASE ability to handle TIP is included in Helios you can sell TIP

On the MENSCUT - do you actually CHARGE the Performer, or do you just mean to exclude the $1 from the calculation of the commission?

In short and making assumption regarding the $1., that it is to be deducted from the commission ... Helios will calculate the Rate of 50% first and then apply the FEE of in this case of -$1. Thus a commission of $9. ... if you want the $1.00 deduction first then 50% ... then set the fee to -.50 and the commission with be $9.50

jordy · 01-15-2005, 11:36 AM

Andy,

Quote:In short and making assumption regarding the $1., that it is to be deducted from the commission ... Helios will calculate the Rate of 50% first and then apply the FEE of in this case of -$1. Thus a commission of $9. ... if you want the $1.00 deduction first then 50% ... then set the fee to -.50 and the commission with be $9.50

Yes - lets apply the fee after the calculation, so the commission is $9.00.

On the tip situation I figure there are 2 ways to do it at this point. One is (like you stated) to give the performer 100% commission. The down side to this is the performer will have to wait untill payday to recieve the tip and also have to pay taxes on it. If I do this I'll have a walk out on my hands.

The second is what I've been doing and that is to sell the tip with no commission and pull the cash from the till and give it to the performer. Major pain on the books.

Any ideas anyone?

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01-13-2005, 09:06 PM	#1 (permalink)
jordy Join Date: Dec 14 2004 Location: Salt Lake City, Utah Posts: 38 Rep Power: 0	It seems I need more from Helios V11 than it can handle. You see my salon is full service including hair, nails, pedicures etc. as well as tanning. We opened last month in December and I'm finding out as we go along that what should be simple task's is impossible for Helios. Helios is markeded as a hair and tan software package. $40.00 a month and I'm in! Sounds great - We purchased all the bells and whistles from the cash drawer to the credit card scanner and Helios even talks to the Tmax, thats awsome! Well V11 is about 98% tanning and 2% hair. Am I the only one trying to do both? Lets say that you are at a restaraunt and your paying with a credit card. The service was great and you would like to leave a nice tip for your server. You give him/her your card and they return with a recipt and on it there is a spot for a tip. Try tipping a hairdresser with Helios. Customer gives me his card, I run it and hand it back. "Where do I leave the tip? he says." Ummm sorry about that. Let me run it again and sell you a tip on the sales code we had to make and then manually fix the books at the end of every day. I sold a bottle of lotion today (You guessed it - on a credit card) She then changed her mind and wanted a more expensive one. No problem. Wrong. You can't do a return on a credit card and get a little recipt to give your customer that proves you credited back her card. Hmmmmm. Okay, lets do an exchange and upgrade the product. A hairdresser rings up a hair cut instead of a bang trim on a credit card. Return that one. Same as above but the trim is less than a cut. Trusty tech support has to call me back as usuall. "Oh a hair problem..... we'll hang on, no that's a credit card problem and the only one that can help you is gone for the day, I'll have him call you in the morning" Next day I have to call again. I guess I have to print out a report, hide all the info I don't want to share except her credit return info and show it to her. Why not just get that little recipt from my $300.00 recipt printer that shows a credit like EVERYBODY else? I'm into this Helios thing a whole bunch of money and so far it's been a whole bunch of frustration. Seems like everytime I turn around it's another big hassle or it can't be done!! Maybe I'll try using the worthless manual I printed up from the PDF file on the disk or spend $348.00 and drive to AZ in Feb and get a room for $60.00 a night for two nights and attend the training seminar but not untill my refund from the Denver class I couldn't make because of the snow storm gets back to me. Thanks - just had to get that off my chest.

01-13-2005, 09:44 PM	#2 (permalink)
SwedaGuy Waiting Confirmation Join Date: Sep 3 2004 Posts: 777 Rep Power: 0	I totally understand...I forsaw that problem when we took over (the tipping thing) and that's why I use a cash register designed for a restaurant. I don't have any of the problems you mention. On the other hand, it doesn't talk to my timers and I have to use cards to track customer visits, so I guess I give and take...

01-13-2005, 10:22 PM	#3 (permalink)
ALOHATANCA Police Department Join Date: Nov 14 2003 Location: CALIFORNIA Age: 49 Posts: 4,436 Rep Power: 8	I have that same problem when I spray someone & they give me a tip in the check, I can do refunds on the credit card terminal...... Swed, when season hits you'll wish you had your timers set-up to the computor..

01-13-2005, 11:11 PM	#4 (permalink)
MATT A Police Department Join Date: Sep 6 2004 Location: Awaiting Posts: 15,345 Rep Power: 30	MS a tip type in tip. What are the other questions?

01-14-2005, 07:21 AM	#5 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Jordy: TIPS, when a client pays by Check or Credit Card (see separate note on Credit Card processing thru CHASE) and the client purchases a Sales Code that is set to Track Performer and has a Service Time. You can enter an amount tendered greater than the amount of the sale (thus including the TIP) and the system will present an option for you to record the additional amount as either a TIP or CASHBACK. If you are using CHASE thru Helios for Credit Card processing, be aware that the Check portion of this TIP feature works properly, but there were controls placed in the system to ensure that only the value of the sale was processed thru CHASE. So at this time, although you can in fact change the amount on the Credit Card swipe screen, your change is ignored. We have requested HELIOS development to reactivate the TIP/CASHBACK feature and hope that may be included in the V11.4 release which is currently getting very close to being available. Refund on a Credit Card: You can VOID a transaction paid by a Credit Card and the system will give you a Customer Refund receipt. Go to F8-History, press F6-Void, select the item you wish to void, if it was paid by Credit Card thru CHASE you will be present with the Credit Card swipe screen for your Acceptance (Credit Card data from card originally charged will be presented), upon accepting system will automatically print a Customer Refund slip for the item. Note that if you have more than one item you wish to refund they will be done individually. In the case when the client is purchasing a more expensive (or just another) product, now that you have refunded to the card the original purchase (that transaction is complete) you can sell the new item. Regional Training Denver/Phoenix: Jordy, if you paid for training Denver and were not able to attend you are most certainly entitled as the registration form states to attend a future training at any location.

01-14-2005, 07:30 AM	#6 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	ALOHATANCA: you can handle TIPS as well in this fashion. On the Sales Code for Spray Tan, ensure you are Tracking Performer and enter a normal Service Time. When you end the sale with a Method of Payment or either Check or Credit Card, and you enter an amount greater than the actual amount of the sale, you will be presented with the TIP or CASHBACK option for the selection. The value of the TIP will be withdrawn from CASH and added to Check or Credit Card on your end of day reports.

01-14-2005, 11:51 AM	#7 (permalink)
SwedaGuy Waiting Confirmation Join Date: Sep 3 2004 Posts: 777 Rep Power: 0	Thanks for the advice, Aloha, but I'm not really worried...this salon has been going at it for over 8 years with the card system and the stand-alone timer...Of course, we've only got 5 beds, so how busy can it really be at any given time. If we had a lot more beds, I would definately want to change....

01-14-2005, 12:15 PM	#8 (permalink)
jordy Join Date: Dec 14 2004 Location: Salt Lake City, Utah Posts: 38 Rep Power: 0	Thanks Andy: Quote:TIPS, when a client pays by Check or Credit Card (see separate note on Credit Card processing thru CHASE) and the client purchases a Sales Code that is set to Track Performer and has a Service Time. You can enter an amount tendered greater than the amount of the sale (thus including the TIP) and the system will present an option for you to record the additional amount as either a TIP or CASHBACK. This is true for a check but not a credit card. I'm using V11.3.21 and Chase. If I try to tender the amount greater than the sale, it reverts back to the original amount. What am I doing wrong? I don't know what to set the Service Time to. Can you please help me set up a sales code for a "MENSCUT" that will: a) Allow for a tip on a card b) Charge the customer $20.00 for the service c) Charge the performer $1.00 for product d) Pay the performer 50% of the remaining $19.00 Then I can use this as a template for other service sales codes. If you would rather PM me thats ok but maybe this would help others? Thanks again -

01-14-2005, 01:14 PM	#9 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Jordy, I stated in my post related to the CHASE issue on a TIP - we are hoping to have that addressed prior to the release of V11.4 (can not promise that until V11.4 is released). Until that is resolved you can setup a Sales Code if you wish to "sell" a TIP and give the Performer commission of 100% (rate). So in your request you a) allow for a tip - until the CHASE ability to handle TIP is included in Helios you can sell TIP On the MENSCUT - do you actually CHARGE the Performer, or do you just mean to exclude the $1 from the calculation of the commission? In short and making assumption regarding the $1., that it is to be deducted from the commission ... Helios will calculate the Rate of 50% first and then apply the FEE of in this case of -$1. Thus a commission of $9. ... if you want the $1.00 deduction first then 50% ... then set the fee to -.50 and the commission with be $9.50

01-15-2005, 11:36 AM	#10 (permalink)
jordy Join Date: Dec 14 2004 Location: Salt Lake City, Utah Posts: 38 Rep Power: 0	Andy, Quote:In short and making assumption regarding the $1., that it is to be deducted from the commission ... Helios will calculate the Rate of 50% first and then apply the FEE of in this case of -$1. Thus a commission of $9. ... if you want the $1.00 deduction first then 50% ... then set the fee to -.50 and the commission with be $9.50 Yes - lets apply the fee after the calculation, so the commission is $9.00. On the tip situation I figure there are 2 ways to do it at this point. One is (like you stated) to give the performer 100% commission. The down side to this is the performer will have to wait untill payday to recieve the tip and also have to pay taxes on it. If I do this I'll have a walk out on my hands. The second is what I've been doing and that is to sell the tip with no commission and pull the cash from the till and give it to the performer. Major pain on the books. Any ideas anyone?

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