Software Problems

Nj glo · 01-10-2005, 09:28 PM

I try to turn on a bed and I received a pop up that helios has detected a date problem please call tech for help ... date on the computer is set right so I have no clue...

Anybody ... its to late to call tech support now here in NJ so just thought maybe I try here before morning...

_________________

[ This Message was edited by: Nj glo on 2005-01-10 21:45 ][ This Message was edited by: Nj glo on 2005-01-10 21:45 ]

Andy · 01-11-2005, 08:36 AM

Just seeing this message now ... that message normally relates to having gone three days without transactions.

There are other possibilities that related to security issues.

Please call Helios Tech Support to review and resolve.

blaizintan · 01-11-2005, 03:53 PM

i had the same problem and Helios told me to manually enter a date in the transaction history screen that was within the last 3 days and that corrected the problem.hope this works for you.

Teresa · 01-11-2005, 04:03 PM

Above response should be taken to private message or gone through Helios tech support. Posting direct answers makes a big security gap in the program for some untrusting employee.

jordy · 01-13-2005, 07:30 PM

How can that be when you need a master code to fix it? Employees should not have master codes - thats what there for.

Neon Beach · 01-13-2005, 07:35 PM

That's very true, but why take the chance?

Nj glo · 01-14-2005, 07:41 AM

Andy you hit it right on! I actually had a few member's helping me off line over the phone.

I wanna say thanks to those certain people and everybody else who's been real helpful...

I ended up getting tech support and them upgrading me from a 9 to 11 so IM looking forward to installing this weekend but at the same time kinda nervous after some of the post's I've seen...

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01-10-2005, 09:28 PM	#1 (permalink)
Nj glo Join Date: Oct 30 2004 Posts: 13 Rep Power: 0	I try to turn on a bed and I received a pop up that helios has detected a date problem please call tech for help ... date on the computer is set right so I have no clue... Anybody ... its to late to call tech support now here in NJ so just thought maybe I try here before morning... _________________ [ This Message was edited by: Nj glo on 2005-01-10 21:45 ][ This Message was edited by: Nj glo on 2005-01-10 21:45 ]

01-11-2005, 08:36 AM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Just seeing this message now ... that message normally relates to having gone three days without transactions. There are other possibilities that related to security issues. Please call Helios Tech Support to review and resolve.

01-11-2005, 03:53 PM	#3 (permalink)
blaizintan Join Date: Mar 11 2004 Location: michigan Posts: 84 Rep Power: 0	i had the same problem and Helios told me to manually enter a date in the transaction history screen that was within the last 3 days and that corrected the problem.hope this works for you.

01-11-2005, 04:03 PM	#4 (permalink)
Teresa Join Date: Dec 29 2001 Location: Davenport, IA Age: 44 Posts: 2,803 Rep Power: 9	Above response should be taken to private message or gone through Helios tech support. Posting direct answers makes a big security gap in the program for some untrusting employee.

01-13-2005, 07:30 PM	#5 (permalink)
jordy Join Date: Dec 14 2004 Location: Salt Lake City, Utah Posts: 38 Rep Power: 0	How can that be when you need a master code to fix it? Employees should not have master codes - thats what there for.

01-13-2005, 07:35 PM	#6 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	That's very true, but why take the chance?

01-14-2005, 07:41 AM	#7 (permalink)
Nj glo Join Date: Oct 30 2004 Posts: 13 Rep Power: 0	Andy you hit it right on! I actually had a few member's helping me off line over the phone. I wanna say thanks to those certain people and everybody else who's been real helpful... I ended up getting tech support and them upgrading me from a 9 to 11 so IM looking forward to installing this weekend but at the same time kinda nervous after some of the post's I've seen...

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