Online Appointment software - Page 2

thomas · 10-19-2004, 11:15 AM

do you think everyone and their Emu would make false bookings?

Neon Beach · 10-19-2004, 11:17 AM

Kids playing around, nasty competitors or just miserable people with nothing better to do? Yes.

thomas · 10-19-2004, 11:25 AM

so you wouldnt use something like this....even if you could see repeat business?

Neon Beach · 10-19-2004, 11:39 AM

I like the concept, no doubt! However, it wouldn't take me long to discontinue using it after one knucklehead books most of you day, you have no appts. left, and they are all no shows. Now if the system required your client to have let's say a P.I.N. in order to access the appt. book, then I would feel more secure.

thomas · 10-19-2004, 11:45 AM

thats interesting. I would think that the system would have rules so that a registered person could only book one appointment/day at most.
From what I have seen on this stuff, 1% of online bookings are no-shows as compared to 9% for phone -in. Just something I found...

Neon Beach · 10-19-2004, 12:07 PM

Maybe it does, I was just assuming from Andy's post that there were no passwords needed for someone to access the book and make an appt.. I could be wrong.

Andy · 10-19-2004, 12:50 PM

John ... valid comments ... I will get a response from Helios regarding experience of BookYourself users.

Andy · 10-19-2004, 03:17 PM

When a Customer first logs onto the BookYourself site for your salon. They must create an account for themselves. This is password protected, so only they can book future appointments for themselves.

The account can also be created by the Salon and the Customer can change there password in the future if they wish.

To-date the issue you raise has not occurred with any user but that may just be an matter of time.

There has been discussion related to requiring an account to be initially created within the salon and the Customer provided with a Login ID and password. Not that way at this point but most likely would be considered in the future.

Neon Beach · 10-19-2004, 03:25 PM

Well at least there is some protection against people maliciously booking appts.. thanks.

Andy · 10-21-2004, 06:30 PM

Good news ... one additional security feature that is present in BookYourself.com that relates to the concern above.

The Salon Owner is allowed to set the maximum number of appointments that a client is allowed to have in the system at one time.

As I stated before, you also have the option to only allow new clients to be added by staff and then the customer can book online.

The system tracks the IP address from with the appointment was booked ... SO ... user is traceable if necessary.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
The Online Insurgency	Ezliving_Jim	Say What ?????	2	03-03-2005 11:24 AM
PocketSpec - BronzCheck - NEW SOFTWARE SYSTEM	Jeff Krupka	For Sale	3	06-15-2003 10:35 PM
What software offers online appointments?	houseofrays	Salon Management	5	02-25-2003 03:59 PM
Why the new chat software for STC must change!	Anonymous	Open Forum	8	06-19-2001 07:49 PM

10-19-2004, 11:15 AM	#11 (permalink)
thomas Join Date: Oct 18 2004 Posts: 12 Rep Power: 0	do you think everyone and their Emu would make false bookings?

10-19-2004, 11:17 AM	#12 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	Kids playing around, nasty competitors or just miserable people with nothing better to do? Yes.

10-19-2004, 11:25 AM	#13 (permalink)
thomas Join Date: Oct 18 2004 Posts: 12 Rep Power: 0	so you wouldnt use something like this....even if you could see repeat business?

10-19-2004, 11:39 AM	#14 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	I like the concept, no doubt! However, it wouldn't take me long to discontinue using it after one knucklehead books most of you day, you have no appts. left, and they are all no shows. Now if the system required your client to have let's say a P.I.N. in order to access the appt. book, then I would feel more secure.

10-19-2004, 11:45 AM	#15 (permalink)
thomas Join Date: Oct 18 2004 Posts: 12 Rep Power: 0	thats interesting. I would think that the system would have rules so that a registered person could only book one appointment/day at most. From what I have seen on this stuff, 1% of online bookings are no-shows as compared to 9% for phone -in. Just something I found...

10-19-2004, 12:07 PM	#16 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	Maybe it does, I was just assuming from Andy's post that there were no passwords needed for someone to access the book and make an appt.. I could be wrong.

10-19-2004, 12:50 PM	#17 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	John ... valid comments ... I will get a response from Helios regarding experience of BookYourself users.

10-19-2004, 03:17 PM	#18 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	When a Customer first logs onto the BookYourself site for your salon. They must create an account for themselves. This is password protected, so only they can book future appointments for themselves. The account can also be created by the Salon and the Customer can change there password in the future if they wish. To-date the issue you raise has not occurred with any user but that may just be an matter of time. There has been discussion related to requiring an account to be initially created within the salon and the Customer provided with a Login ID and password. Not that way at this point but most likely would be considered in the future.

10-19-2004, 03:25 PM	#19 (permalink)
Neon Beach I'm Banned Join Date: Nov 30 2000 Location: Ontario Age: 45 Posts: 52,065 Rep Power: 0	Well at least there is some protection against people maliciously booking appts.. thanks.

10-21-2004, 06:30 PM	#20 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,760 Rep Power: 9	Good news ... one additional security feature that is present in BookYourself.com that relates to the concern above. The Salon Owner is allowed to set the maximum number of appointments that a client is allowed to have in the system at one time. As I stated before, you also have the option to only allow new clients to be added by staff and then the customer can book online. The system tracks the IP address from with the appointment was booked ... SO ... user is traceable if necessary.

Currently Active Users Viewing This Thread: 4 (0 members and 4 guests)