Helios Reports - tanTALK

sbtan · 10-15-2004, 08:02 PM

Is there any way of knowing with a particular transaction what the cashier entered for the amount tendered? I know if they print a receipt it will give us that information, but I want to be able to go back and look up this information even if the cashier did not print a receipt.

Andy · 10-15-2004, 08:45 PM

No, the amount tendered is not retained within the database. It is only available at the time the initial receipt is printed.

SwedaGuy · 10-17-2004, 01:30 PM

Do you have a receipt reprint feature that allows you to pull a receipt from the journal and print it after the fact?

Andy · 10-17-2004, 02:09 PM

Yes ... from the History Display (F8) you can point at a transaction and F5 reprint the ticket associated with that transaction.

BUT ... it will not show the amount originally tendered, only the net method of payment.

sbtan · 10-19-2004, 11:11 PM

So the only way of tracking is to have all receipts print and not give them the option.

Andy · 10-20-2004, 12:01 AM

If you have a need to know the amount actually tendered, yes.

I am interested in hearing how that information could be utilized.

KnxTan · 10-20-2004, 09:49 AM

When you are counting down your drawer and you're short. A person could pocket a $50.00 bill, but if you could see the transactions and there was not a 50 in the drawer you would know it was not a change mistake.

Andy · 10-20-2004, 10:07 AM

I guess it may help identify the number of large bills received ... but if one client gave you a $50 bill and then another gave you a $100 bill, you may use the $50 as change if necessary, so the $50 bill would properly no longer be in the drawer. You could have a policy of not using large bills for change but then the missing $100 from the drawer could be 5 $20.

Also if you enter the amount tendered as $100. was that a $100 bill, 2 $50's, 5 $20's. etc

Would think individual Cash Drawers with employees responsible for their drawer would maintain the appropriate responsibility.

_________________

Andy Thompson
Authorized HELIOS Independent Consultant
CELL: 317-529-0041
andy@myatso.com[ This Message was edited by: Andy @ MyATSO.ca on 2004-10-20 10:09 ]

KnxTan · 10-20-2004, 10:11 AM

You would think so but I think that was what sbtan was asking.

sbtan · 10-20-2004, 01:33 PM

NYS labor laws say that I cannot ask for or deduct cash shortages from employees. This leaves us in a difficult situation. I for the most part believe they made an honest mistake and often they are as baffled as we are. I was just hoping that they might remember that John Doe actually gave me a $10 and I put in $20 and gave him $10 in change. I just thought that might be helpful. I don't know what a typical salon loses in cash shortages and how they are handled, but I need to stay within the laws.

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10-15-2004, 08:02 PM	#1 (permalink)
sbtan Join Date: Dec 2 2003 Location: East Amherst, NY Posts: 396 Rep Power: 21	Is there any way of knowing with a particular transaction what the cashier entered for the amount tendered? I know if they print a receipt it will give us that information, but I want to be able to go back and look up this information even if the cashier did not print a receipt.

10-15-2004, 08:45 PM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	No, the amount tendered is not retained within the database. It is only available at the time the initial receipt is printed.

10-17-2004, 01:30 PM	#3 (permalink)
SwedaGuy Waiting Confirmation Join Date: Sep 3 2004 Posts: 533 Rep Power: 0	Do you have a receipt reprint feature that allows you to pull a receipt from the journal and print it after the fact?

10-17-2004, 02:09 PM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Yes ... from the History Display (F8) you can point at a transaction and F5 reprint the ticket associated with that transaction. BUT ... it will not show the amount originally tendered, only the net method of payment.

10-19-2004, 11:11 PM	#5 (permalink)
sbtan Join Date: Dec 2 2003 Location: East Amherst, NY Posts: 396 Rep Power: 21	So the only way of tracking is to have all receipts print and not give them the option.

10-20-2004, 12:01 AM	#6 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	If you have a need to know the amount actually tendered, yes. I am interested in hearing how that information could be utilized.

10-20-2004, 09:49 AM	#7 (permalink)
KnxTan I love Derf!! Join Date: Oct 8 2004 Posts: 896 Rep Power: 24	When you are counting down your drawer and you're short. A person could pocket a $50.00 bill, but if you could see the transactions and there was not a 50 in the drawer you would know it was not a change mistake.

10-20-2004, 10:07 AM	#8 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	I guess it may help identify the number of large bills received ... but if one client gave you a $50 bill and then another gave you a $100 bill, you may use the $50 as change if necessary, so the $50 bill would properly no longer be in the drawer. You could have a policy of not using large bills for change but then the missing $100 from the drawer could be 5 $20. Also if you enter the amount tendered as $100. was that a $100 bill, 2 $50's, 5 $20's. etc Would think individual Cash Drawers with employees responsible for their drawer would maintain the appropriate responsibility. _________________ Andy Thompson Authorized HELIOS Independent Consultant CELL: 317-529-0041 andy@myatso.com[ This Message was edited by: Andy @ MyATSO.ca on 2004-10-20 10:09 ]

10-20-2004, 10:11 AM	#9 (permalink)
KnxTan I love Derf!! Join Date: Oct 8 2004 Posts: 896 Rep Power: 24	You would think so but I think that was what sbtan was asking.

10-20-2004, 01:33 PM	#10 (permalink)
sbtan Join Date: Dec 2 2003 Location: East Amherst, NY Posts: 396 Rep Power: 21	NYS labor laws say that I cannot ask for or deduct cash shortages from employees. This leaves us in a difficult situation. I for the most part believe they made an honest mistake and often they are as baffled as we are. I was just hoping that they might remember that John Doe actually gave me a $10 and I put in $20 and gave him $10 in change. I just thought that might be helpful. I don't know what a typical salon loses in cash shortages and how they are handled, but I need to stay within the laws.

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