Question for Nichesoft

tak · 10-11-2004, 01:56 PM

I have been using Tan Track for 2 years and I have the tech support also. I am interested in using the Email Marketing. I have emailed Nichesoft 2 or 3 times about this and the replies I get never explain how to use this feature. I don't know about HTML and as I understand, I would have to know HTML to use this feature. I want the emails to open when clicked on. I do not want attachments. There is nothing in the help menu about using the email marketing. If you could please explain what I need to do to use the email marketing with your software I would appreciate it. TAK

Sherin · 10-11-2004, 02:34 PM

I have tantrack & I am also interested in this feature. I'm not currently using it but I will be in the future!

Nichesoft · 10-11-2004, 08:24 PM

The e-mail marketing feature allows you to send an e-mail to groups of your customer database. The e-mail can be in one of two formats. Regular TXT file, or HTML file. The TXT file is the easiest. You can type out your e-mail using Notepad and save the file somewhere to use in your e-mail. Or, if you prefer a more professional looking e-mail you can use the HTML file instead. Even without embedded graphics you can create an e-mail that has nice fonts & colors that will look quite a bit more professional than using regular text. If you want your e-mail to contain graphics you must have them located on a publically accessible place on the web as they cannot be included with the e-mail directly. There are many programs that will allow you to create HTML based files - such as MS Word, Front Page, and quite a few free HTML editors. I hope that helps!

Sherin · 10-16-2004, 02:03 PM

What needs to go in the box for the SMTP Server?

Nichesoft · 10-17-2004, 12:31 PM

Exactly that! Your SMTP server. When you sign up with your internet service provider they will give you two server addresses - Inbound E-Mail (POP) Server, and Outbound E-Mail (SMTP) Server. This address is only necessary if you want to use the e-mail based marketing abilities of TanTrack.

tak · 11-02-2004, 09:20 AM

Sherin...

Where are you putting the SMTP. When I go into TanTrack to the emial marketing section, I don't see an area that asks for the SMTP.

TAK

Sherin · 11-02-2004, 03:54 PM

In the Customer section, on the Tools Tab. When I click on email marketing, I get a box that comes up and says I have not set that up yet.

tak · 11-03-2004, 11:02 AM

I don't get that screen and I don't remember setting up my email marketing. Tan Track needs to put some instructions in the help menus about this email marketing. I am totally lost with it. I am not computer illiterate, but every time I ask Tan Track for help with this feature, I never get an answer that helps me.
Thank you for your response.
TAK

Sherin · 11-03-2004, 12:34 PM

I agree that a manual would be a benefit.
What version are you running? Have you updated recently? Their support staff is excellant!

tak · 11-03-2004, 01:55 PM

I'm running 2.4.5, the most recent version. I agree the support is good, but I have had alot of trouble with understanding the email marketing feature. I get very short answers that are always the same no matter how different I ask the same questions.

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10-11-2004, 01:56 PM	#1 (permalink)
tak Join Date: Jun 5 2002 Location: SE Wisconsin Posts: 173 Rep Power: 7	I have been using Tan Track for 2 years and I have the tech support also. I am interested in using the Email Marketing. I have emailed Nichesoft 2 or 3 times about this and the replies I get never explain how to use this feature. I don't know about HTML and as I understand, I would have to know HTML to use this feature. I want the emails to open when clicked on. I do not want attachments. There is nothing in the help menu about using the email marketing. If you could please explain what I need to do to use the email marketing with your software I would appreciate it. TAK

10-11-2004, 02:34 PM	#2 (permalink)
Sherin I love Derf!! Join Date: Aug 10 2004 Location: Puget Sound Posts: 4,765 Rep Power: 10	I have tantrack & I am also interested in this feature. I'm not currently using it but I will be in the future!

10-11-2004, 08:24 PM	#3 (permalink)
Nichesoft Join Date: Oct 7 2004 Location: Dallas,Tx Posts: 104 Rep Power: 5	The e-mail marketing feature allows you to send an e-mail to groups of your customer database. The e-mail can be in one of two formats. Regular TXT file, or HTML file. The TXT file is the easiest. You can type out your e-mail using Notepad and save the file somewhere to use in your e-mail. Or, if you prefer a more professional looking e-mail you can use the HTML file instead. Even without embedded graphics you can create an e-mail that has nice fonts & colors that will look quite a bit more professional than using regular text. If you want your e-mail to contain graphics you must have them located on a publically accessible place on the web as they cannot be included with the e-mail directly. There are many programs that will allow you to create HTML based files - such as MS Word, Front Page, and quite a few free HTML editors. I hope that helps!

10-16-2004, 02:03 PM	#4 (permalink)
Sherin I love Derf!! Join Date: Aug 10 2004 Location: Puget Sound Posts: 4,765 Rep Power: 10	What needs to go in the box for the SMTP Server?

10-17-2004, 12:31 PM	#5 (permalink)
Nichesoft Join Date: Oct 7 2004 Location: Dallas,Tx Posts: 104 Rep Power: 5	Exactly that! Your SMTP server. When you sign up with your internet service provider they will give you two server addresses - Inbound E-Mail (POP) Server, and Outbound E-Mail (SMTP) Server. This address is only necessary if you want to use the e-mail based marketing abilities of TanTrack.

11-02-2004, 09:20 AM	#6 (permalink)
tak Join Date: Jun 5 2002 Location: SE Wisconsin Posts: 173 Rep Power: 7	Sherin... Where are you putting the SMTP. When I go into TanTrack to the emial marketing section, I don't see an area that asks for the SMTP. TAK

11-02-2004, 03:54 PM	#7 (permalink)
Sherin I love Derf!! Join Date: Aug 10 2004 Location: Puget Sound Posts: 4,765 Rep Power: 10	In the Customer section, on the Tools Tab. When I click on email marketing, I get a box that comes up and says I have not set that up yet.

11-03-2004, 11:02 AM	#8 (permalink)
tak Join Date: Jun 5 2002 Location: SE Wisconsin Posts: 173 Rep Power: 7	I don't get that screen and I don't remember setting up my email marketing. Tan Track needs to put some instructions in the help menus about this email marketing. I am totally lost with it. I am not computer illiterate, but every time I ask Tan Track for help with this feature, I never get an answer that helps me. Thank you for your response. TAK

11-03-2004, 12:34 PM	#9 (permalink)
Sherin I love Derf!! Join Date: Aug 10 2004 Location: Puget Sound Posts: 4,765 Rep Power: 10	I agree that a manual would be a benefit. What version are you running? Have you updated recently? Their support staff is excellant!

11-03-2004, 01:55 PM	#10 (permalink)
tak Join Date: Jun 5 2002 Location: SE Wisconsin Posts: 173 Rep Power: 7	I'm running 2.4.5, the most recent version. I agree the support is good, but I have had alot of trouble with understanding the email marketing feature. I get very short answers that are always the same no matter how different I ask the same questions.

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