I really need some help - tanTALK

trk2tan · 09-06-2004, 09:48 PM

just bought a salon and renovated the place. the old owner did not have a tech support plan with helios. The computer works ok and the beds and t-max are fine but the helios keeps telling me that there is a date problem and to call tech support. Do ireally have to? also it was putting me into demo mode! can someone please help.

ergo · 09-06-2004, 10:05 PM

Sounds like your registration code has expired you may have to call helios and reactivate the software.

summrtan · 09-07-2004, 01:38 PM

Actually helios has a security feature that keeps employees from changing the dates in the computer/software. There is an an easy fix that you should be able to get from a phone call to helios.

Andy · 09-09-2004, 10:13 AM

You will need to re-enroll in Software Maintenance to receive assistance from Helios. Since you are a new owner of the salon they may assess you differently regarding Back Months what would be due, be prepared to provide a copy of the Bill of Sale transferring the business from the old owner to yourself.

I strongly recommend all Helios users maintain their SMA in good standing ... many complain about 39.99 per month ... honestly I believe the margin on one bottle of Premium lotion is an modest price to pay for the use and support on the software that helps you run and manage your business.

09-06-2004, 09:48 PM	#1 (permalink)
trk2tan Join Date: Aug 3 2004 Posts: 12 Rep Power: 0	just bought a salon and renovated the place. the old owner did not have a tech support plan with helios. The computer works ok and the beds and t-max are fine but the helios keeps telling me that there is a date problem and to call tech support. Do ireally have to? also it was putting me into demo mode! can someone please help.

09-06-2004, 10:05 PM	#2 (permalink)
ergo Join Date: Aug 17 2001 Location: Western Ny Age: 55 Posts: 247 Rep Power: 23	Sounds like your registration code has expired you may have to call helios and reactivate the software.

09-07-2004, 01:38 PM	#3 (permalink)
summrtan Join Date: Jun 13 2002 Location: N CAL Posts: 365 Rep Power: 22	Actually helios has a security feature that keeps employees from changing the dates in the computer/software. There is an an easy fix that you should be able to get from a phone call to helios.

09-09-2004, 10:13 AM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	You will need to re-enroll in Software Maintenance to receive assistance from Helios. Since you are a new owner of the salon they may assess you differently regarding Back Months what would be due, be prepared to provide a copy of the Bill of Sale transferring the business from the old owner to yourself. I strongly recommend all Helios users maintain their SMA in good standing ... many complain about 39.99 per month ... honestly I believe the margin on one bottle of Premium lotion is an modest price to pay for the use and support on the software that helps you run and manage your business.

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