TMax Manager Plus Help Needed

mmerci1 · 08-25-2004, 03:00 PM

I need to be able to set my room timers with my TMax Manager Plus. When I go to put in my usual security #'s it now says TALK TO ROOM 3. I dont have an intercom system. I am also connected to Suntouch. No matter what # you as the security number it says TALK TO ROOM. We called tech support and was given a 5 digit number to put in and went through all of that. Still doesnt work. I called back and the gal told me there was junk in the lines?? Ok. I then disconnected the timer like I had already done. It still doesnt work. I dont know what to do now??

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[ This Message was edited by: mmerci1 on 2004-08-25 16:05 ]

mmerci1 · 08-25-2004, 03:04 PM

Sorry, I meant "No matter what # you use as the security number it says TALK TO ROOM.

She also said we may have to change the communication chip.
We had already changed it.

sun2go · 08-25-2004, 03:34 PM

call rebecca or any of the support staff at ADI the T-Max company

http://www.appdig.com for more info

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[ This Message was edited by: sun2go on 2004-08-25 14:34 ]

Andy · 08-25-2004, 04:43 PM

mmerci1 ... I have moderated your post because you posted info that many Salon Owners would view as confidential ... if you edit your post removing the security code I will unmoderate it.

mmerci1 · 08-25-2004, 05:08 PM

Thanks Sun2go. But, I have called them twice and they have not helped one bit. They are as bad as my software company.

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[ This Message was edited by: mmerci1 on 2004-08-25 16:09 ]

Andy · 08-25-2004, 07:22 PM

The tech support from TMax / ADI is second to none in this industry. I would suggest your best bet here is to continue to look to them for support.

sun2go · 08-25-2004, 08:11 PM

who have you talked to? Kevin and Dan are the best in the biz, and usually get it fixed in minutes.

mmerci1 · 08-27-2004, 12:17 PM

Thanks everyone! But, as usual, my hubby finally got it working last night. Sun2go, it was a lady that was working with us. She was absolutely no help whatsoever. I will remember to ask for Kevin or Dan next time. Thanks!

Teresa · 08-31-2004, 07:58 AM

I have always talked to Kevin and have had wonderful assistance. Never talked to anyone else but I have not had very many problems either.

tanu01 · 08-31-2004, 09:33 PM

So what was the problem?
Flick

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08-25-2004, 03:00 PM	#1 (permalink)
mmerci1 Join Date: Jul 3 2002 Location: missouri Posts: 108 Rep Power: 7	I need to be able to set my room timers with my TMax Manager Plus. When I go to put in my usual security #'s it now says TALK TO ROOM 3. I dont have an intercom system. I am also connected to Suntouch. No matter what # you as the security number it says TALK TO ROOM. We called tech support and was given a 5 digit number to put in and went through all of that. Still doesnt work. I called back and the gal told me there was junk in the lines?? Ok. I then disconnected the timer like I had already done. It still doesnt work. I dont know what to do now?? _________________ [ This Message was edited by: mmerci1 on 2004-08-25 16:05 ]

08-25-2004, 03:04 PM	#2 (permalink)
mmerci1 Join Date: Jul 3 2002 Location: missouri Posts: 108 Rep Power: 7	Sorry, I meant "No matter what # you use as the security number it says TALK TO ROOM. She also said we may have to change the communication chip. We had already changed it.

08-25-2004, 03:34 PM	#3 (permalink)
sun2go Join Date: Dec 14 2001 Location: Third Rock Posts: 296 Rep Power: 7	call rebecca or any of the support staff at ADI the T-Max company http://www.appdig.com for more info _________________ [ This Message was edited by: sun2go on 2004-08-25 14:34 ]

08-25-2004, 04:43 PM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	mmerci1 ... I have moderated your post because you posted info that many Salon Owners would view as confidential ... if you edit your post removing the security code I will unmoderate it.

08-25-2004, 05:08 PM	#5 (permalink)
mmerci1 Join Date: Jul 3 2002 Location: missouri Posts: 108 Rep Power: 7	Thanks Sun2go. But, I have called them twice and they have not helped one bit. They are as bad as my software company. _________________ [ This Message was edited by: mmerci1 on 2004-08-25 16:09 ]

08-25-2004, 07:22 PM	#6 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	The tech support from TMax / ADI is second to none in this industry. I would suggest your best bet here is to continue to look to them for support.

08-25-2004, 08:11 PM	#7 (permalink)
sun2go Join Date: Dec 14 2001 Location: Third Rock Posts: 296 Rep Power: 7	who have you talked to? Kevin and Dan are the best in the biz, and usually get it fixed in minutes.

08-27-2004, 12:17 PM	#8 (permalink)
mmerci1 Join Date: Jul 3 2002 Location: missouri Posts: 108 Rep Power: 7	Thanks everyone! But, as usual, my hubby finally got it working last night. Sun2go, it was a lady that was working with us. She was absolutely no help whatsoever. I will remember to ask for Kevin or Dan next time. Thanks!

08-31-2004, 07:58 AM	#9 (permalink)
Teresa Join Date: Dec 29 2001 Location: Davenport, IA Age: 44 Posts: 2,803 Rep Power: 9	I have always talked to Kevin and have had wonderful assistance. Never talked to anyone else but I have not had very many problems either.

08-31-2004, 09:33 PM	#10 (permalink)
tanu01 "The Man" Join Date: Mar 4 2003 Location: ohio Posts: 3,977 Rep Power: 7	So what was the problem? Flick

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