Error in Helios 11?

BronzeBabe · 06-22-2004, 06:34 PM

I have just recently installed Helios 11 and
when I go to add a client into the wait list/wait status.
A pop-up screen appears with the message.

Invalid procedure call or arguement
Number:5

Is there something I am doing wrong?

Thanks!

Andy · 06-25-2004, 12:54 AM

Give Helios Tech support a call .... they should be able to resolve the issue for you.

Most likely they will get you to install the COMPAREDB utility off the CD and run it comparing (and adjusting if necessary) the Database structure against copies of the appropriate Master databases based on the version of V11 that you have installed.

Andy · 06-25-2004, 12:58 AM

Also ... check the following thread for a little more info on running the COMPAREDB utility if you wish ... but strongly recommend you get guidance from Tech Support

http://www.tantalk.com/viewtopic.php?topic=2336774&forum=2&8

AND BACKUP your data before doing this.

.... honestly I wonder if this will resolve a Invalid call error ... but it is a logical first step ... if Tech support agree

_________________

Andy Thompson
Authorized HELIOS Independent Consultant
Office: 877-777-6717
CELL: 317-529-0041
andy@myatso.com[ This Message was edited by: Andy @ MyATSO.ca on 2004-06-25 00:00 ]

BronzeBabe · 06-25-2004, 01:07 PM

Thanks Andy, I will give Tech Support a call.

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06-22-2004, 06:34 PM	#1 (permalink)
BronzeBabe Join Date: May 6 2001 Posts: 2,357 Rep Power: 8	I have just recently installed Helios 11 and when I go to add a client into the wait list/wait status. A pop-up screen appears with the message. Invalid procedure call or arguement Number:5 Is there something I am doing wrong? Thanks!

06-25-2004, 12:54 AM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Give Helios Tech support a call .... they should be able to resolve the issue for you. Most likely they will get you to install the COMPAREDB utility off the CD and run it comparing (and adjusting if necessary) the Database structure against copies of the appropriate Master databases based on the version of V11 that you have installed.

06-25-2004, 12:58 AM	#3 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	Also ... check the following thread for a little more info on running the COMPAREDB utility if you wish ... but strongly recommend you get guidance from Tech Support http://www.tantalk.com/viewtopic.php?topic=2336774&forum=2&8 AND BACKUP your data before doing this. .... honestly I wonder if this will resolve a Invalid call error ... but it is a logical first step ... if Tech support agree _________________ Andy Thompson Authorized HELIOS Independent Consultant Office: 877-777-6717 CELL: 317-529-0041 andy@myatso.com[ This Message was edited by: Andy @ MyATSO.ca on 2004-06-25 00:00 ]

06-25-2004, 01:07 PM	#4 (permalink)
BronzeBabe Join Date: May 6 2001 Posts: 2,357 Rep Power: 8	Thanks Andy, I will give Tech Support a call.

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