Computer won\'t ShutDown/Restart with Helios 11?

SunDizzy · 02-17-2004, 05:14 AM

Been trying to figure this one out for the last hour. what specifically is written within the program that would affect the shut-down/restart of the machine itself? As soon as I uninstall Helios, everything is fine again. For ref. P4 3.0, 1.25 Gig RAM, 160 Gig HD.

unity · 02-17-2004, 10:27 AM

Are you trying to re-boot with Helios running?

SunDizzy · 02-17-2004, 01:15 PM

Quote:
On 2004-02-17 09:27, unity wrote:
Are you trying to re-boot with Helios running?

nope, with both Helios and the TimerServer shutdown.

Andy · 02-17-2004, 08:56 PM

What version ... I have both V11.1.1 and V11.1.2 install and no problem restarting ... have to love computers

SunDizzy · 02-17-2004, 10:04 PM

v11, similar problems on three different computers with different configurations. all seem to have a problem shutting down or restarting.

Andy · 02-18-2004, 01:59 AM

OK SunDizzy ... I am confused

In one post you say your system is restarting every couple of minutes

Here you say you can not get a system to shutdown or restart ... help me understand what you are really having trouble doing.

Please describe what you mean by a problem shutting down or restarting ... I open and close Helios at least a hundred times in my normal day ... the only things I do experience is that when you close it ... wait a few seconds before attempting to reopen the program, expect this is more of a Windows issue that Helios because it happens on other apps as well. Also, I do not recommend having Helios AutoStart on any new system ... odds are you will end up in demo mode, need to close Helios and restart it.

SunDizzy · 02-18-2004, 01:36 PM

in the other post, another person is having the problems with the random shutdowns. my specific problem is only when i actually attempt to shut down. normal Helios program operation appears fine at this point. but if/when i close out of the Helios program and exit the the timeServer, then attempt to shutdown the computer, it "hangs" and never shuts down.

SunDizzy · 02-18-2004, 04:24 PM

update: today i removed Helios from the Startup folder, so that it doesn't automatically load when powering up. now when i close out and try to shut-down, it still hangs for a bit during the blue screen but it does shut-down after about 45 seconds. when i put the program back into the Start-up folder, then go to shut down - i end up with the initial problem again.

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02-17-2004, 05:14 AM	#1 (permalink)
SunDizzy I love Derf!! Join Date: Mar 21 2003 Location: California Posts: 426 Rep Power: 6	Been trying to figure this one out for the last hour. what specifically is written within the program that would affect the shut-down/restart of the machine itself? As soon as I uninstall Helios, everything is fine again. For ref. P4 3.0, 1.25 Gig RAM, 160 Gig HD.

02-17-2004, 10:27 AM	#2 (permalink)
unity I vote for DERF! Join Date: Jan 6 2004 Location: Midwest-ish Posts: 3,337 Rep Power: 6	Are you trying to re-boot with Helios running?

02-17-2004, 01:15 PM	#3 (permalink)
SunDizzy I love Derf!! Join Date: Mar 21 2003 Location: California Posts: 426 Rep Power: 6	Quote: On 2004-02-17 09:27, unity wrote: Are you trying to re-boot with Helios running? nope, with both Helios and the TimerServer shutdown.

02-17-2004, 08:56 PM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	What version ... I have both V11.1.1 and V11.1.2 install and no problem restarting ... have to love computers

02-17-2004, 10:04 PM	#5 (permalink)
SunDizzy I love Derf!! Join Date: Mar 21 2003 Location: California Posts: 426 Rep Power: 6	v11, similar problems on three different computers with different configurations. all seem to have a problem shutting down or restarting.

02-18-2004, 01:59 AM	#6 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	OK SunDizzy ... I am confused In one post you say your system is restarting every couple of minutes Here you say you can not get a system to shutdown or restart ... help me understand what you are really having trouble doing. Please describe what you mean by a problem shutting down or restarting ... I open and close Helios at least a hundred times in my normal day ... the only things I do experience is that when you close it ... wait a few seconds before attempting to reopen the program, expect this is more of a Windows issue that Helios because it happens on other apps as well. Also, I do not recommend having Helios AutoStart on any new system ... odds are you will end up in demo mode, need to close Helios and restart it.

02-18-2004, 01:36 PM	#7 (permalink)
SunDizzy I love Derf!! Join Date: Mar 21 2003 Location: California Posts: 426 Rep Power: 6	in the other post, another person is having the problems with the random shutdowns. my specific problem is only when i actually attempt to shut down. normal Helios program operation appears fine at this point. but if/when i close out of the Helios program and exit the the timeServer, then attempt to shutdown the computer, it "hangs" and never shuts down.

02-18-2004, 04:24 PM	#8 (permalink)
SunDizzy I love Derf!! Join Date: Mar 21 2003 Location: California Posts: 426 Rep Power: 6	update: today i removed Helios from the Startup folder, so that it doesn't automatically load when powering up. now when i close out and try to shut-down, it still hangs for a bit during the blue screen but it does shut-down after about 45 seconds. when i put the program back into the Start-up folder, then go to shut down - i end up with the initial problem again.

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