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Old 12-30-2003, 11:23 PM   #1 (permalink)
 
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Yesterday I get Helios 10V in the mail. I went through and read the letter. Then I call Helios and loaded 10V on my computer. After it loaded I start it and it tells me I don't have the correct key. Now no where in the letter does it say I need a key. So I am talking to the tech guy on the phone while this is going on and he says oh well that won't work so now we have to go back to Helios 9. Ok no problem right. Well there is a problem. I could only go back to Helios 9.4 not Helios 9.1 that I had. Why Because people who were on Helios 9.1 never got Helios 9.4. My timers don't work I can't set my beds. Nothing... I am dead in the water. Now in the letter that they sent out they say we are giving you Helios 10V. Because they are working on Helios 11 and there will not be anymore releases for Helios 10V. Now knowing that I have a service plan with Helios you would think that they would send you a key so you can use the software. Not. Now I want Helios to get me 9.1 so I can go back to where I was. I was told they could give me a FTP site were I could download it. But they have to wait for the Manager comes in and he will tell the tech rep no he won't do it. Helios needs to stop and think about what they do before cutting everyone off.
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Old 12-30-2003, 11:33 PM   #2 (permalink)
 
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First ... is there some reason you want to go back to 9.1 compared to 9.4?

A number of issues in 9.1 were addressed in releases after that. How many workstations do you have in your salon?

9.4 has a Timer Server program, it may need to be set for your Timer Manager ... that is most likely why you can not set beds ... if you are reading now, give me a call ... I will see if I can help.

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Andy

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ACT Help Desk[ This Message was edited by: Andy @ ATSO.ca on 2003-12-30 22:34 ]
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Old 12-31-2003, 12:41 AM   #3 (permalink)
 
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Very interesting challenge here ... single workstation ... no com port on the computer ... Jim uses a Belkin USB hub that has a COM port on the back of it.

Somehow, and if someone knows how ... I am very interested, the system dealt with that COM port on the USB hub as COM4 and it worked with Helios 9.1 to the TMax Manager.

With the Timer Server program that is part of 9.4 no such luck.

Jim, is going to install a version of Helios before the 9.4 Timer Server ... being 9.2.5 and see if that resolved his immediate problem ... he was unable to locate his 9.1 CD, which I do not have either ... but I do have 9.2.5 and I placed that on my FTP site for him to download and try.

In the longer term, Jim ... as discussed ... get the USB adapter kit from Applied Digital, and order the V10 upgrade dongle so you can move forward with a current version of Helios.

Hope this helps ... let me know ...
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