F.Y.I. Computer shut off for 3 days - tanTALK

tcn813 · 11-02-2003, 01:40 PM

Hello all,

Just wanted to pass along something that happened to me so it can save you the trouble in the future. I had my store closed for 5 days recently. When we reopened, helios would open up but I could not acess POS because of an error message. At first I though it had to do with the time change because it referenced something about the date and time not matching. When I called Helios, I found out that if you don't turn your computer on for 3 days in a row, you will get locked out of the program. To fix it I had to go into the transaction file and change the last transaction to the current date to fool the program into thinking it had been running that whole time.

After that all was fine but I think that's a really screwy thing to put in there, especially if the user isn't aware of it until it happens.

Never a dull moment in the land of Helios>
Tammy

_________________
[ This Message was edited by: tcn813 on 2003-11-02 13:40 ]

Andy · 11-02-2003, 07:38 PM

I agreed that Helios could have made Owners aware of this security measure in a better way than they did ... which is not at all until it happens.

For example .... Owners/Helios Users ... be aware Helios includes for your benefit a security feature that will not allow POS transactions to be processed after 3 days in a row without a single transaction ... if this situation is going to occur in your operation please contact Helios Tech Support for guidance regarding dealing with this situation.

BUT .... this Date Security check which also includes the control of not allowing even one backdate day ... meaning once a transaction is does for today the system will not allow itself to be set to an earlier day ... THIS DATE SECURITY FEATURE does have merit in assisting an owner from preventing employee theft.

If how does not immediately come to mind ask Helios Tech Support or give me a call to discuss. Inappropriate to post more on the topic.

I am even uncomfortable having the means of resolving the problem posted here ... but I will leave it to Helios Management to request than I moderate the post above ... a quick call, post or email will do the trick.

_________________

Andy Thompson
ACT Business Solutions
519-858-4154
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-11-02 19:41 ]

tcn813 · 11-03-2003, 12:21 PM

Sorry for the inappropriate post. I thought I was helping others by making them awear of this. Next time I'll just let them find out the way I did. Tammy

Andy · 11-03-2003, 02:12 PM

No problem Tammy ... I only moderated the post because it provided info that should be restricted to Salon Owners .... I totally agree with making everyone aware of the potential problem ... any Salon Owner that could encounter this situation is encouraged to contact Helios Tech Support BEFORE it occurs to understand the steps that Tammy was making you aware of.

Your intent is truly appreciated Tammy.

_________________

Andy Thompson
ACT Business Solutions
519-858-4154
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-11-03 14:13 ]

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11-02-2003, 01:40 PM	#1 (permalink)
tcn813 Join Date: Jan 15 2002 Posts: 64 Rep Power: 0	Hello all, Just wanted to pass along something that happened to me so it can save you the trouble in the future. I had my store closed for 5 days recently. When we reopened, helios would open up but I could not acess POS because of an error message. At first I though it had to do with the time change because it referenced something about the date and time not matching. When I called Helios, I found out that if you don't turn your computer on for 3 days in a row, you will get locked out of the program. To fix it I had to go into the transaction file and change the last transaction to the current date to fool the program into thinking it had been running that whole time. After that all was fine but I think that's a really screwy thing to put in there, especially if the user isn't aware of it until it happens. Never a dull moment in the land of Helios> Tammy _________________ [ This Message was edited by: tcn813 on 2003-11-02 13:40 ]

11-02-2003, 07:38 PM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	I agreed that Helios could have made Owners aware of this security measure in a better way than they did ... which is not at all until it happens. For example .... Owners/Helios Users ... be aware Helios includes for your benefit a security feature that will not allow POS transactions to be processed after 3 days in a row without a single transaction ... if this situation is going to occur in your operation please contact Helios Tech Support for guidance regarding dealing with this situation. BUT .... this Date Security check which also includes the control of not allowing even one backdate day ... meaning once a transaction is does for today the system will not allow itself to be set to an earlier day ... THIS DATE SECURITY FEATURE does have merit in assisting an owner from preventing employee theft. If how does not immediately come to mind ask Helios Tech Support or give me a call to discuss. Inappropriate to post more on the topic. I am even uncomfortable having the means of resolving the problem posted here ... but I will leave it to Helios Management to request than I moderate the post above ... a quick call, post or email will do the trick. _________________ Andy Thompson ACT Business Solutions 519-858-4154 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-11-02 19:41 ]

11-03-2003, 12:21 PM	#3 (permalink)
tcn813 Join Date: Jan 15 2002 Posts: 64 Rep Power: 0	Sorry for the inappropriate post. I thought I was helping others by making them awear of this. Next time I'll just let them find out the way I did. Tammy

11-03-2003, 02:12 PM	#4 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	No problem Tammy ... I only moderated the post because it provided info that should be restricted to Salon Owners .... I totally agree with making everyone aware of the potential problem ... any Salon Owner that could encounter this situation is encouraged to contact Helios Tech Support BEFORE it occurs to understand the steps that Tammy was making you aware of. Your intent is truly appreciated Tammy. _________________ Andy Thompson ACT Business Solutions 519-858-4154 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-11-03 14:13 ]

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