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Technology Forum Computer questions? Need Technical assistance? Ask Andy! |
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10-31-2003, 09:40 AM | #1 (permalink) |
Join Date: Apr 20 2003
Posts: 2
Rep Power: 0 | Andy I just put a call into you as well but thought I would put a post here as well. Helios is putting negative balances on visit packages. All fields are set up properly and it only happens once in a while. the first time was on OCT.1 and now agian on OCT.26,hopefully you can help. THANKS JEFF. |
11-01-2003, 05:10 AM | #2 (permalink) |
Join Date: Jan 25 2000 Location: CT
Posts: 1,768
Rep Power: 25 | Hi Jeff ... I was tied up most of yesterday ... sorry for delay responding A couple other of my Helios Clients have infrequently had this problem .... I have never been able to isolate why and/or what causes it ... so really can not offer much help. Helios Tech Support may be able to help here. I also sent an email to Rick at Solarsoft ... maybe he has encountered this before as well. All the best, |
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