Go Back   tanTALK - Tanning Salon Business Owners Community > TanTalk Central > Technology Forum

Technology Forum Computer questions? Need Technical assistance? Ask Andy!

Reply
 
LinkBack Thread Tools
Old 09-10-2003, 11:32 AM   #1 (permalink)
 
Join Date: Sep 10 2003
Posts: 1
Rep Power: 0 SURFBOSS1 is on a distinguished road
I HAVE JUST CONVERTED TO HELIOS 10 IN A NEW DELL PENTIUM 4 FROM HELIOS 9 IN A 2 YEAR OLD COMPUTER. THE DELAY EXPERIENCED WHILE THE COMPUTER COMMUNICATES WITH THE TIMER HAS GONE FROM ABOUT 1 SECOND TO 5 OR 6. I HAVE RESET THE BAUD RATE (2400) AND THE QUESTAR DELAY (.1)TO MATCH MY HELIOS 9 SETTINGS. DECREASING THE TIMER DELAY TO .01 AND UNCHECKING THE FIFO BOX HAVE NO EFFECT. SOMEYHING IN XP PROFESSIONAL SEEMS TO CONTROL THE DELAY. HELIOS TECH SUPPORT CANT SEEM TO HELP. THE DELAY IS VERY IRRITATING AND WIL BE UNWORKABLE IN THE BUSY SEASON. I WILL GO BACK TO H9 IF THIS CANT BE FIXED.
SURFBOSS1 is offline   Reply With Quote
Old 09-10-2003, 11:50 AM   #2 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 20 Andy has a spectacular aura about Andy has a spectacular aura about
You will have better luck talking to Rob (or Ron) can not remember ... at SunStar Timers. They are the current supplier of what used to be Questar and he has been VERY helpful to a number of my clients.

http://www.sunstartimers.com/


They actually have a completely separate Timer Server program that works with Helios and their timers .... works very well.


If you do decide to "upgrade" to V9 (just kidding ... V10 has in my opinion on most issues finally reached the stability of V9) .... I have a utility at allows me to restructure V10 data back into V9 format. .... call if interested
Andy is offline   Reply With Quote
Old 09-10-2003, 11:52 AM   #3 (permalink)
 
Andy's Avatar
 
Join Date: Jan 25 2000
Location: CT
Posts: 1,768
Rep Power: 20 Andy has a spectacular aura about Andy has a spectacular aura about
They actually have a page in their Knowledge base dealing with Slow Communications re V10 .... this may also help:

Knowledge Base Article #KBSS008
Last updated: June 10, 2003
Units are slow or not communicating using Helios10.

Part 1 - Get Timer Configuration

Run QCOM1 and QCOM2 from the testdisc or StarCom or StarComD from the Customer InfoPak. Take note of the COM port, Unit Id, and baud rate being used by the timer.

Part 2 - Configure COM port

Now configure your COM port using the Control Panel as follows (assumes Win95/98):

Click "Start", then "Settings", then "Control Panel". The Control Panel window will open.
Double click on the "System" icon (near the bottom). The "System Properties" property sheet will appear.
Click on the "Device Manager" tab.
Click on the plus (+) sign next the line that says "Ports (COM & LPT)".
Highlight the communications port that the timer is connected to as reported by QCOM1, QCOM2, or StarCom.
Click on the "Properties" button. The "Communications Ports Properties" property sheet will appear.
Click on the "Port Settings" tab.
Change the setting to match the following:

Bits per second: 2400
Data bits: 8
Parity: None
Stop bits: 1
Flow control : Xon/Xoff


Click the "Advanced..." button.
Make sure there is a check in the box that says "Use FIFO buffers".
Click "Ok".
Click "Ok".
Click "Ok".
Close the Control Panel window (X in upper right).
Part 3 - Change The Delay Setting

Click "Start", then "Run".
Type "regedit.exe" then click "Ok".
Click the plus (+) next to "HKEY_LOCAL_MACHINE".
Click the plus (+) next to "SOFTWARE".
Click the plus (+) next to "HELIOS".
Click the plus (+) next to "HELIOS10".
Click folder next to "UTILITY".
Right click on "QUESTAR DELAY", then click "MODIFY".
Type in ".1" to change setting (Recommended starting point).
Click "OK".
Close the Registry Editor window (X in upper right).
Part 4 - Restart Windows


Click "Start", then "Shut Down".
Select "Restart" and click "Ok".
All computers are different. We recommend that you run at this setting for at least a week. If there is no loss of communication, you want to lower the delay setting by .01 increments (IE, .09 .08 so on..) by following the procedures in PART 3, getting this number as low as you can get without any loss of communication. In doing this, you are optimizing the time it takes for the computer to send time to the timer. If you lose communication with the timer, increase the setting.


Copyright 2001, SunStar Timers, Inc.
Andy is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
HELIOS Regional Trainings - Winter Schedule Andy Technology Forum 3 11-09-2004 07:19 PM
Why did Helios do it????? progressive Technology Forum 2 12-30-2003 11:41 PM
HELIOS Users Beware Andy Technology Forum 39 08-06-2003 12:53 PM
HELIOS Average Cost and COGS Andy Technology Forum 2 08-22-2002 07:19 PM
more about Helios V10 Andy Technology Forum 3 05-28-2002 08:35 AM


All times are GMT -5. The time now is 12:00 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0
Copyright 2009 - tanTALK.com

click here for advertising info!