Error messages

Tropical Tanning · 05-27-2003, 06:12 PM

I'm using Windows 2000 Pro and Helios 9.2.5.

I've been getting this error code:

8018 Operation valid only when the port is open Communicating With Bed Controller

Anybody know what it means?

When this happens I'm able to continue.

I'm also getting a second error that closes Helios.

"Helios9,exe has generated errors and will be closed by Windows.
You will need to restart the program.
An Error log is being created."

When this comes up everything stops. There is a "cancel" button at first that changes to "OK" when (I suspect) the error log has been written. If I hit cancel I usually cannot reopen Helios without restarting Windows. If I let it go to "OK" sometimes, but not always, I can restart Helios. Otherwise I get another error message (something about an object cannot initialize).

Is anyone familiar with this situation? Where might the error log be located. It's not in the Helios9, or the Dr. Watson directory or any other obvious place I've looked.

Any Ideas?

Tropical Tanning · 06-12-2003, 09:02 AM

Am I the only one who's experienced this?

Andy · 06-12-2003, 09:22 AM

I know that in order for Helios9 to work properly on XP ... you must install Helios using the XP Compatibility mode with Windows 98.

Some users install Helios9 on XP and have no problems, some have problems immediately and other have inconsistent problems (both type of errors and timing), if they install it without using the Compatibility mode.

The only complete solution (other than upgrading to V10 as Helios will tell you is the solution) is a COMPLETE reformat of the Hard Drive, reinstall XP and reinstall Helios, using the Compatibility mode.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-06-12 08:31 ]

05-27-2003, 06:12 PM	#1 (permalink)
Tropical Tanning Join Date: Jul 8 2002 Location: Michigan Posts: 71 Rep Power: 0	I'm using Windows 2000 Pro and Helios 9.2.5. I've been getting this error code: 8018 Operation valid only when the port is open Communicating With Bed Controller Anybody know what it means? When this happens I'm able to continue. I'm also getting a second error that closes Helios. "Helios9,exe has generated errors and will be closed by Windows. You will need to restart the program. An Error log is being created." When this comes up everything stops. There is a "cancel" button at first that changes to "OK" when (I suspect) the error log has been written. If I hit cancel I usually cannot reopen Helios without restarting Windows. If I let it go to "OK" sometimes, but not always, I can restart Helios. Otherwise I get another error message (something about an object cannot initialize). Is anyone familiar with this situation? Where might the error log be located. It's not in the Helios9, or the Dr. Watson directory or any other obvious place I've looked. Any Ideas?

06-12-2003, 09:02 AM	#2 (permalink)
Tropical Tanning Join Date: Jul 8 2002 Location: Michigan Posts: 71 Rep Power: 0	Am I the only one who's experienced this?

06-12-2003, 09:22 AM	#3 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,763 Rep Power: 9	I know that in order for Helios9 to work properly on XP ... you must install Helios using the XP Compatibility mode with Windows 98. Some users install Helios9 on XP and have no problems, some have problems immediately and other have inconsistent problems (both type of errors and timing), if they install it without using the Compatibility mode. The only complete solution (other than upgrading to V10 as Helios will tell you is the solution) is a COMPLETE reformat of the Hard Drive, reinstall XP and reinstall Helios, using the Compatibility mode. _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-06-12 08:31 ]

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