Helios reporting error will cost you!! - tanTALK

problemchild · 05-07-2003, 11:58 AM

I discovered I have been paying my employees for hours they did not work due to a reporting error in Helios 10. I called tech support for the new update. I asked about reimbursement. And was told to take the over hours from my employees. We all have employees that work paycheck to paycheck. I can’t do it. All I received from Helios was a no care attitude regarding this issue. I estimate about $1500.00 in looses.

Andy · 05-07-2003, 12:05 PM

Makes FREE seem rather expensive, does it not ... at least they admitted the problem.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-05-07 12:31 ]

Andy · 05-07-2003, 12:09 PM

Just a suggestion, maybe you could ask your employees to work an hour or two per week with no pay to make it up over a few weeks / months.

Just a thought

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-05-07 12:32 ]

Teresa · 05-07-2003, 06:29 PM

It was an error in earlier versions of Helios....I seen it right away as I looked over time sheets. I guess I have 2 questions....1. Don't you look over your time sheets before paying your employees? and 2. Why would you feel bad about taking back over pay from your employees, they didn't work for it did they???

Andy · 05-08-2003, 05:19 AM

Not that early Teresa ... it was an error all the way through V10.0.81, only fixed a couple of months ago.

In the Open Forum on this same topic, a statement was made that US Federal law does not allow prior overpaid hours from being deducted from a current pay ... do not know if that is true in the US or not, but if it is, it puts a whole different light on the recommendation from Helios Tech Support.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-05-08 05:22 ]

Teresa · 05-08-2003, 05:56 AM

Guess my wording was not what I was thinking...."earlier versions of version 10"

I am not aware of any law (that doesn't mean there isn't)that prohibits from deducting overpaid hours. My hubby was recently overpaid 12 hours and they deducted 4 hours pay from his checks over the following 3 paydays.

I'm not saying Helios was right in this....I would just think that managers/owners would look at their time sheets a little bit.

_________________

[ This Message was edited by: Teresa on 2003-05-08 05:58 ]

Andy · 05-08-2003, 06:16 AM

I agree Teresa, managers/owners should check every report produced by Helios in detail ... they have most certainly proven themselves to not be reliable.

I was also referring to "earlier versions of version 10" ... it is only in the last few updates that this problem was finally fixed.

I am not sure of nor have I heard of such as US Law that would prohibit deducting of overpaid hours from future paid ... I would think that it may in fact related to requiring written authorization for doing so. If that is the case, I would most certainly be doing it ... no one seemed to complain about the overpayment, so the correction of same should not be a problem.

problemchild · 05-08-2003, 08:00 AM

1. I do go over all my timesheets checking in/out status. But I did not check to
see if it was calculating correctly, I assumed I’m paying for a product to provide
accurate Information.
2. My post is to tell others of the error, because I DO NOT believe Helios would
voluntarily reveal their programmers can’t add/subtract.

This is a big deal and Helios should inform all users to upgrade their software, not wait until the customer calls tech support!!

problemchild · 05-08-2003, 08:09 AM

Andy I'm not sure where you heard Helios was FREE. Every salon location pays a monthly fee for the use of a hardware security key or the software will not work. Annual cost is about $425.00 ....not free.

Andy · 05-08-2003, 08:27 AM

Note that the word FREE was bold and cap'ed ... I was being sarcastic.

Helios market their product as FREE that is were I heard it, meaning no upfront License fee for the right to use. They disconnect the ongoing monthly Software Maintenance Plan from that expression of FREE ... I could not agree with you more, hardly FREE.

Just to clarify, the monthly fee has NOTHING to do with the "use" of the hardware security key, unless of course something has changed recently. The monthly Software Maintenance fee, to the best of my knowledge, is for ongoing program updates. With the monthly Software Maintenance Plan in force you then receive FREE Technical Support during regular business hours.

So, to the best of my knowledge, an user could if they wish cancel the Software Maintenance Plan and there would be no requirement on their part to return the hardware security key.

If something here has changed I would love to know about it.

_________________

Andy Thompson
ACT Business Solutions
Toll-Free 877-777-6717
andy@atso.ca
ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-05-08 08:31 ]

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05-07-2003, 11:58 AM	#1 (permalink)
problemchild Join Date: Apr 25 2003 Posts: 4 Rep Power: 0	I discovered I have been paying my employees for hours they did not work due to a reporting error in Helios 10. I called tech support for the new update. I asked about reimbursement. And was told to take the over hours from my employees. We all have employees that work paycheck to paycheck. I can’t do it. All I received from Helios was a no care attitude regarding this issue. I estimate about $1500.00 in looses.

05-07-2003, 12:05 PM	#2 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Makes FREE seem rather expensive, does it not ... at least they admitted the problem. _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-05-07 12:31 ]

05-07-2003, 12:09 PM	#3 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Just a suggestion, maybe you could ask your employees to work an hour or two per week with no pay to make it up over a few weeks / months. Just a thought _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-05-07 12:32 ]

05-07-2003, 06:29 PM	#4 (permalink)
Teresa Join Date: Dec 29 2001 Location: Davenport, IA Age: 60 Posts: 2,432 Rep Power: 25	It was an error in earlier versions of Helios....I seen it right away as I looked over time sheets. I guess I have 2 questions....1. Don't you look over your time sheets before paying your employees? and 2. Why would you feel bad about taking back over pay from your employees, they didn't work for it did they???

05-08-2003, 05:19 AM	#5 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Not that early Teresa ... it was an error all the way through V10.0.81, only fixed a couple of months ago. In the Open Forum on this same topic, a statement was made that US Federal law does not allow prior overpaid hours from being deducted from a current pay ... do not know if that is true in the US or not, but if it is, it puts a whole different light on the recommendation from Helios Tech Support. _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-05-08 05:22 ]

05-08-2003, 05:56 AM	#6 (permalink)
Teresa Join Date: Dec 29 2001 Location: Davenport, IA Age: 60 Posts: 2,432 Rep Power: 25	Guess my wording was not what I was thinking...."earlier versions of version 10" I am not aware of any law (that doesn't mean there isn't)that prohibits from deducting overpaid hours. My hubby was recently overpaid 12 hours and they deducted 4 hours pay from his checks over the following 3 paydays. I'm not saying Helios was right in this....I would just think that managers/owners would look at their time sheets a little bit. _________________ [ This Message was edited by: Teresa on 2003-05-08 05:58 ]

05-08-2003, 06:16 AM	#7 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	I agree Teresa, managers/owners should check every report produced by Helios in detail ... they have most certainly proven themselves to not be reliable. I was also referring to "earlier versions of version 10" ... it is only in the last few updates that this problem was finally fixed. I am not sure of nor have I heard of such as US Law that would prohibit deducting of overpaid hours from future paid ... I would think that it may in fact related to requiring written authorization for doing so. If that is the case, I would most certainly be doing it ... no one seemed to complain about the overpayment, so the correction of same should not be a problem.

05-08-2003, 08:00 AM	#8 (permalink)
problemchild Join Date: Apr 25 2003 Posts: 4 Rep Power: 0	1. I do go over all my timesheets checking in/out status. But I did not check to see if it was calculating correctly, I assumed I’m paying for a product to provide accurate Information. 2. My post is to tell others of the error, because I DO NOT believe Helios would voluntarily reveal their programmers can’t add/subtract. This is a big deal and Helios should inform all users to upgrade their software, not wait until the customer calls tech support!!

05-08-2003, 08:09 AM	#9 (permalink)
problemchild Join Date: Apr 25 2003 Posts: 4 Rep Power: 0	Andy I'm not sure where you heard Helios was FREE. Every salon location pays a monthly fee for the use of a hardware security key or the software will not work. Annual cost is about $425.00 ....not free.

05-08-2003, 08:27 AM	#10 (permalink)
Andy Join Date: Jan 25 2000 Location: CT Posts: 1,768 Rep Power: 25	Note that the word FREE was bold and cap'ed ... I was being sarcastic. Helios market their product as FREE that is were I heard it, meaning no upfront License fee for the right to use. They disconnect the ongoing monthly Software Maintenance Plan from that expression of FREE ... I could not agree with you more, hardly FREE. Just to clarify, the monthly fee has NOTHING to do with the "use" of the hardware security key, unless of course something has changed recently. The monthly Software Maintenance fee, to the best of my knowledge, is for ongoing program updates. With the monthly Software Maintenance Plan in force you then receive FREE Technical Support during regular business hours. So, to the best of my knowledge, an user could if they wish cancel the Software Maintenance Plan and there would be no requirement on their part to return the hardware security key. If something here has changed I would love to know about it. _________________ Andy Thompson ACT Business Solutions Toll-Free 877-777-6717 andy@atso.ca ACT Help Center [ This Message was edited by: Andy @ ATSO.ca on 2003-05-08 08:31 ]

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